My mom and I have been going to this BIGGBY for years and it is hands down the best around!! We have tried Marshall a few times here and there and was left disappointed each time. Their coffee is subpar! The service at Albion is amazing! Ik my order is going to be great and I enjoy chatting with a few employees when they have a slow period! Avriana, Makenna, and Autumn are hands down our favorite!! They always are friendly, kind, and are excellent at what they do!!
Atmosphere: 5
Food: 5
Service: 5
Breeanna King
Worst Biggby by far I have ever been to. Sat in the drive through line for 45 minutes. Watched 4 people come and go that were parked as I sat in the drive through line for 45 mins. By the time I got my stuff I have an iced coffee and it was already melting. Had a bagel, that was cold. 0/10 stars, do not recommend.
Atmosphere: 2
Food: 2
Service: 1
Tristan Margraves
Slow, no sense of urgency, and just doesn’t seem as if they care that people are waiting on them, sat at the drive thru for 20 minutes, waiting for someone to take our order, just to have to get somebody’s attention, I ordered 1 coffee and proceeded to wait 15 more minutes after that just to get it, and then not to mention the rude unfriendly faces that you’re greeted with when you finally get to the window.
Service: 1
Jimmie Porter
I visited this coffee shop. I'll explain the good then the bad then possible improvements. +1)The facility was clean. +2) The service was fast. +3) The staff was reasonably professional.
Now the criticism, We let them know it is our first time at Biggby. We asked if they had any suggestions, they had no suggestions for us. -1) We would hope to see staff that's enthusiastic to great new customers. -2) We would hope to have staff that has a knowledge of the menu enough to make some suggestions. (We decided to go with a basic chocolate mocha latte.) -3) They charged $7 and change for 1 small coffee that tasted very burnt, with some cheap chocolate syrup.
It reminded me of cheap trucks stop coffee that's been on the burner all night, it was to burnt and bitter to drink. We walked over to the gas station and got a cup of coffee for less then $3 that was bigger and tasted more like drinkable coffee. The place was only had 1 other customer in the building which makes sense considering the following. The building while clean was very small and had very little parking it's not very easy to access so we parked in the next lot and walked over to the coffeeshop. so for this reason I'd say that -4) access is a bit restricted because of lack of proper parking.
My main take away is that while the inside of the building was clean the product is not at all worth the cost.
Possible improvement suggestions would be *1) teach staff to at least act enthusiastic and great customers more positively. *2) ensure coffee is FRESH AND NOT BURNT. *3) better buisness placement that allows better parking. *4) PRICE ADJUSTMENTS or bring the QUALITY if the products up to meet the price.
Atmosphere: 1
Service: 1
Ian Bonham
If you are going to charge 4 dollars for a medium coffee with cream the coffee should be fresh and hot. Get it together I’m glad I don’t have to come to this location often.
Atmosphere: 2
Food: 1
Service: 2
Kassidy Alexander
Just cannot get the order correct. no cream cheese means no cream cheese.
MrNedsaabdickerson
Bathroom was clean, coffee was not good.
Atmosphere: 4
Food: 3
Service: 4
Christy
Always have a great experience every time I stop by for a quick caffeinated sip!
Atmosphere: 5
Food: 5
Service: 5
Lisa Bailey
Emma is an absolute joy everytime I am there. She is professional and helpful and a team player. Well done Bigby!
Atmosphere: 5
Food: 5
Service: 5
Brooke Whitten
I'm from Colorado and I am visiting family, so thought I would try this cute coffee place. I had the vanilla latte and it was delicious. It was cold and cloudy outside, but warm and cozy inside and this was the perfect pick me up. Emma was a love, she made a great cup of coffee, and was super friendly. Great service and wonderful afternoon treat.
Met up with a co worker at this location to discuss the weeks agenda, the service was speedy with a smile while sitting in the lobby Madison offered to let us use their conference room free of charge. Since then, this has been our weekly meeting place. The service is always amazing no matter who’s working.
Ryan Piersall
Red bull mocktails, Biggby blasts, and Turkey Bacon Cheddar bragels are just a few of my favorite menu items. Everything here is fantastic.
Dylan Konkle
Waited 40 mins for two drinks. Horrible customer service
K H
There service is horrible they are always rude and they never have the drink I order
My mom and I have been going to this BIGGBY for years and it is hands down the best around!! We have tried Marshall a few times here and there and was left disappointed each time. Their coffee is subpar! The service at Albion is amazing! Ik my order is going to be great and I enjoy chatting with a few employees when they have a slow period! Avriana, Makenna, and Autumn are hands down our favorite!! They always are friendly, kind, and are excellent at what they do!!
Atmosphere: 5
Food: 5
Service: 5
Worst Biggby by far I have ever been to. Sat in the drive through line for 45 minutes. Watched 4 people come and go that were parked as I sat in the drive through line for 45 mins. By the time I got my stuff I have an iced coffee and it was already melting. Had a bagel, that was cold. 0/10 stars, do not recommend.
Atmosphere: 2
Food: 2
Service: 1
Slow, no sense of urgency, and just doesn’t seem as if they care that people are waiting on them, sat at the drive thru for 20 minutes, waiting for someone to take our order, just to have to get somebody’s attention, I ordered 1 coffee and proceeded to wait 15 more minutes after that just to get it, and then not to mention the rude unfriendly faces that you’re greeted with when you finally get to the window.
Service: 1
I visited this coffee shop. I'll explain the good then the bad then possible improvements.
+1)The facility was clean.
+2) The service was fast.
+3) The staff was reasonably professional.
Now the criticism, We let them know it is our first time at Biggby. We asked if they had any suggestions, they had no suggestions for us.
-1) We would hope to see staff that's enthusiastic to great new customers.
-2) We would hope to have staff that has a knowledge of the menu enough to make some suggestions.
(We decided to go with a basic chocolate mocha latte.)
-3) They charged $7 and change for 1 small coffee that tasted very burnt, with some cheap chocolate syrup.
It reminded me of cheap trucks stop coffee that's been on the burner all night, it was to burnt and bitter to drink. We walked over to the gas station and got a cup of coffee for less then $3 that was bigger and tasted more like drinkable coffee.
The place was only had 1 other customer in the building which makes sense considering the following.
The building while clean was very small and had very little parking it's not very easy to access so we parked in the next lot and walked over to the coffeeshop. so for this reason I'd say that
-4) access is a bit restricted because of lack of proper parking.
My main take away is that while the inside of the building was clean the product is not at all worth the cost.
Possible improvement suggestions would be
*1) teach staff to at least act enthusiastic and great customers more positively.
*2) ensure coffee is FRESH AND NOT BURNT.
*3) better buisness placement that allows better parking.
*4) PRICE ADJUSTMENTS or bring the QUALITY if the products up to meet the price.
Atmosphere: 1
Service: 1
If you are going to charge 4 dollars for a medium coffee with cream the coffee should be fresh and hot. Get it together I’m glad I don’t have to come to this location often.
Atmosphere: 2
Food: 1
Service: 2
Just cannot get the order correct. no cream cheese means no cream cheese.
Bathroom was clean, coffee was not good.
Atmosphere: 4
Food: 3
Service: 4
Always have a great experience every time I stop by for a quick caffeinated sip!
Atmosphere: 5
Food: 5
Service: 5
Emma is an absolute joy everytime I am there. She is professional and helpful and a team player. Well done Bigby!
Atmosphere: 5
Food: 5
Service: 5
I'm from Colorado and I am visiting family, so thought I would try this cute coffee place. I had the vanilla latte and it was delicious. It was cold and cloudy outside, but warm and cozy inside and this was the perfect pick me up. Emma was a love, she made a great cup of coffee, and was super friendly. Great service and wonderful afternoon treat.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Met up with a co worker at this location to discuss the weeks agenda, the service was speedy with a smile while sitting in the lobby Madison offered to let us use their conference room free of charge. Since then, this has been our weekly meeting place. The service is always amazing no matter who’s working.
Red bull mocktails, Biggby blasts, and Turkey Bacon Cheddar bragels are just a few of my favorite menu items. Everything here is fantastic.
Waited 40 mins for two drinks. Horrible customer service
There service is horrible they are always rude and they never have the drink I order
Atmosphere: 1
Food: 1
Service: 1
Good break stop!
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