Loved it. So many choices, helpful polite crew. I wasn't sure what to get, but the girls helped navigate the menu. My turkey cheese bagel was hot& delicious. My iced coffee was perfect..This drive through experience was exceptional.
Atmosphere: 5
Food: 5
Service: 5
Delaynie Williams
I went through the drive through with my friend and we just got drinks. Upon pulling up to the drive thru the girl inside was very snappy when taking our order and was very rushy. When we got to the window we sat at the window before she took our payment for 5 minutes and there was only one other person ordering. There was no reason it took that long to take a payment. After Keyana (the girl who took the order) came to the window and got the payment was extremely rude and kept snatching everything out of my hand. When we got home I called and talked to the shift lead (whom I don’t know the name of) and she was just as rude when I was trying to bring to her attention that her employee on shift was being rude to customers. The excuse was “we were busy”. Two people doesn’t constitute busy. I would understand if they were a bit rushier if it was 4-5 people but even then it doesn’t mean have an attitude. Horrible attitudes for people who work in customer service.
Atmosphere: 1
Service: 1
McKeena Moran
I went to get me and my mom coffee before work today, I was very disappointed with the staffs attitudes. they messed up my drink order and I tried to correct them and the instead argued and were very rude they then proceeded to shove the drink in my face not giving me a chance to try and get my order fixed. I also asked that they put oat milk in my drink and my moms becuase we can't have milk, they did not which has resulted in us both be very sick to our stomachs. I do not recommend this place.
Angel Storey
Nice place, nice people but not as many offers as Plainwell.
Anna Stedman
We ask for extra, extra ice in our americanos and yet it is always melted by the time it passes through the window. Very frustrating. Other locations can manage to add the right amount.
Atmosphere: 5
Food: 5
Service: 2
Lauri Grodstein
The flavor of the coffee is perfect today.
Food: 5
Samantha Chamberlain
paid over $10 for items asked for a 24oz water was told no only 16oz.. will not be stopping here before work again if i gotta go somewhere else just for water to go with my super dry bagel
Atmosphere: 1
Food: 4
Service: 1
God is good!
Always messing up my order or given the wrong size. Asked to make it right. And she said would have to charge me extra.
Atmosphere: 3
Food: 3
Service: 1
Matt Jager
Always messing up my order or given the wrong size. Asked to make it right. And she said would have to charge me extra.
Very friendly staff, All smiles. Drinks were phenomenal.
Atmosphere: 5
Food: 5
Service: 5
Smitty2190
Used to be a decent biggby. Not anymore the coffee is never right, catch attitude if you ask for a hot sleeve for hot coffee. Catch attitude if you try to use a coupon. Staff is very rude and not friendly at all. Big sad used to be my favorite location.
Atmosphere: 1
Food: 2
Service: 1
Heidi Ann
This location used to be amazing, fast, nice and tasty, but since new management they have gone down fast! Waiting for forever for ordering, for the order and lucky if it's the right order. Super frustrating when it was amazing and now this. Hopefully the new managers are seeing this and will make changes!
Atmosphere: 2
Food: 2
Service: 2
Charles Clark II (KNITexan)
Love this chain and their coffee!
Atmosphere: 5
Food: 4
Service: 5
Grace Lilly
You’ll sit in line for 20 minutes when it’s not even busy for 1 drink and they won’t even make it correctly.
Loved it. So many choices, helpful polite crew. I wasn't sure what to get, but the girls helped navigate the menu. My turkey cheese bagel was hot& delicious. My iced coffee was perfect..This drive through experience was exceptional.
Atmosphere: 5
Food: 5
Service: 5
I went through the drive through with my friend and we just got drinks. Upon pulling up to the drive thru the girl inside was very snappy when taking our order and was very rushy. When we got to the window we sat at the window before she took our payment for 5 minutes and there was only one other person ordering. There was no reason it took that long to take a payment. After Keyana (the girl who took the order) came to the window and got the payment was extremely rude and kept snatching everything out of my hand. When we got home I called and talked to the shift lead (whom I don’t know the name of) and she was just as rude when I was trying to bring to her attention that her employee on shift was being rude to customers. The excuse was “we were busy”. Two people doesn’t constitute busy. I would understand if they were a bit rushier if it was 4-5 people but even then it doesn’t mean have an attitude. Horrible attitudes for people who work in customer service.
Atmosphere: 1
Service: 1
I went to get me and my mom coffee before work today, I was very disappointed with the staffs attitudes. they messed up my drink order and I tried to correct them and the instead argued and were very rude they then proceeded to shove the drink in my face not giving me a chance to try and get my order fixed. I also asked that they put oat milk in my drink and my moms becuase we can't have milk, they did not which has resulted in us both be very sick to our stomachs. I do not recommend this place.
Nice place, nice people but not as many offers as Plainwell.
We ask for extra, extra ice in our americanos and yet it is always melted by the time it passes through the window. Very frustrating. Other locations can manage to add the right amount.
Atmosphere: 5
Food: 5
Service: 2
The flavor of the coffee is perfect today.
Food: 5
paid over $10 for items asked for a 24oz water was told no only 16oz.. will not be stopping here before work again if i gotta go somewhere else just for water to go with my super dry bagel
Atmosphere: 1
Food: 4
Service: 1
Always messing up my order or given the wrong size. Asked to make it right. And she said would have to charge me extra.
Atmosphere: 3
Food: 3
Service: 1
Always messing up my order or given the wrong size. Asked to make it right. And she said would have to charge me extra.
Atmosphere: 3
Food: 3
Service: 1
Love everyone who works here. Great crew!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very friendly staff, All smiles. Drinks were phenomenal.
Atmosphere: 5
Food: 5
Service: 5
Used to be a decent biggby. Not anymore the coffee is never right, catch attitude if you ask for a hot sleeve for hot coffee. Catch attitude if you try to use a coupon. Staff is very rude and not friendly at all. Big sad used to be my favorite location.
Atmosphere: 1
Food: 2
Service: 1
This location used to be amazing, fast, nice and tasty, but since new management they have gone down fast! Waiting for forever for ordering, for the order and lucky if it's the right order. Super frustrating when it was amazing and now this. Hopefully the new managers are seeing this and will make changes!
Atmosphere: 2
Food: 2
Service: 2
Love this chain and their coffee!
Atmosphere: 5
Food: 4
Service: 5
You’ll sit in line for 20 minutes when it’s not even busy for 1 drink and they won’t even make it correctly.
Atmosphere: 1
Food: 1
Service: 1
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