I’m a regular customer at this Biggby location, but unfortunately, my last two visits have been very disappointing.
The first issue was an extremely rude barista at the drive-thru window. I left feeling genuinely upset—something I’ve never experienced at any Biggby location including Alma.
Then, during my most recent visit today, multiple drinks in our order were incorrect. Most notably, I ordered a large mocktail but was given a medium. When I pointed it out, the drink was taken back, and within seconds I was handed a large cup that was clearly just filled with extra ice to make up the difference.
To make matters worse, the barista at the window was once again rude and did not uphold the friendly, welcoming service I’ve come to expect from Biggby.
I love this brand and usually look forward to my visits, but these recent experiences have made me rethink coming to this location. I hope this feedback helps improve service moving forward.
Christen Milosh
Drinks have been very hit and miss lately, use to come here weekly.
Sharla E
Great customer service every time I go!
Debbie Alexander
Good coffee pricey
Lizzi
It was nothing special just a Basic coffee shop
Larry Snow
love it nice place and people
Randy Nutt
I love the sweet foam cold brew . And the Baristas Re fantastic.
Manager Madeline so says, lied about correcting a refund which would take the owner to issue as she stated they don't typically give customers receipts. Served a heavy heavy sugar filled coffee n thought I couldn't tell the difference between French n sweet. So they blended me a gross cup of coffee for 5bucks even. Never got the email or anything I was told to to rectify this waste of 5 bucks. Coffee no good. Dishonest staff individual. Not worth checking out.
Atmosphere: 3
Food: 1
Service: 1
Haley Wright
Loveeeeee my Alma Biggby. everything is always made great, and my favorite seasonal coffees hit everytime.
Better take a vacation day if you ordered here. Rude workers
Josh K.
The Alma Biggby is a great place to go. I've always had a positive experience here. The people here are great to chat with and they have great food & drinks.
Atmosphere: 5
Food: 5
Service: 5
Bradley Ryckman
Sadly the previous owner sold the Alma location and the amazing staff that was there at the time of my previous review are gone. They are all greatly missed as the service is no longer up to par as it once was.
Atmosphere: 2
Food: 3
Service: 2
Becky Wright
Service sucks girls are rude
Atmosphere: 1
Food: 1
Service: 1
scarlett hines
The girls who were working today were RUDE and rather lazy. I was passing through, heading to the airport so I called 20 mins ahead of time to put in an order so I could just pick it up and be on my rout. The one gal hadn’t even started our food when we showed up exactly at the time I told them I would. The other girl at the front counter huffed and puffed when I asked for a regular redbull because there wasn’t any in the cooler in the lobby. I did NOT tip because of my experience there. And as I was leaving, another girl yelled “YOURE WELCOME” very rudely as the door closed behind me. I am a first time visitor to Michigan and I’ll certainly come back, but NOT to the Alma Bigby coffee.
I’m a regular customer at this Biggby location, but unfortunately, my last two visits have been very disappointing.
The first issue was an extremely rude barista at the drive-thru window. I left feeling genuinely upset—something I’ve never experienced at any Biggby location including Alma.
Then, during my most recent visit today, multiple drinks in our order were incorrect. Most notably, I ordered a large mocktail but was given a medium. When I pointed it out, the drink was taken back, and within seconds I was handed a large cup that was clearly just filled with extra ice to make up the difference.
To make matters worse, the barista at the window was once again rude and did not uphold the friendly, welcoming service I’ve come to expect from Biggby.
I love this brand and usually look forward to my visits, but these recent experiences have made me rethink coming to this location. I hope this feedback helps improve service moving forward.
Drinks have been very hit and miss lately, use to come here weekly.
Great customer service every time I go!
Good coffee pricey
It was nothing special just a Basic coffee shop
love it nice place and people
I love the sweet foam cold brew . And the Baristas Re fantastic.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Mocha Mint Frozen, Nutty Buddy, Frozen Mocha Nut, Frozen Peppermint Blizzard, Muffins & French Roast, Frozen Hazy Day, Frozen Cocoa Carmella, Frozen Coco Marvel, Butter Bear, Teddy Bear
Manager Madeline so says, lied about correcting a refund which would take the owner to issue as she stated they don't typically give customers receipts. Served a heavy heavy sugar filled coffee n thought I couldn't tell the difference between French n sweet. So they blended me a gross cup of coffee for 5bucks even. Never got the email or anything I was told to to rectify this waste of 5 bucks. Coffee no good. Dishonest staff individual. Not worth checking out.
Atmosphere: 3
Food: 1
Service: 1
Loveeeeee my Alma Biggby. everything is always made great, and my favorite seasonal coffees hit everytime.
Food: 5
Service: 4
Recommended dishes: Bagel
Love Biggby! Always so nice!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Teddy Bear
Restaurantji Recommends
Better take a vacation day if you ordered here. Rude workers
The Alma Biggby is a great place to go. I've always had a positive experience here. The people here are great to chat with and they have great food & drinks.
Atmosphere: 5
Food: 5
Service: 5
Sadly the previous owner sold the Alma location and the amazing staff that was there at the time of my previous review are gone. They are all greatly missed as the service is no longer up to par as it once was.
Atmosphere: 2
Food: 3
Service: 2
Service sucks girls are rude
Atmosphere: 1
Food: 1
Service: 1
The girls who were working today were RUDE and rather lazy. I was passing through, heading to the airport so I called 20 mins ahead of time to put in an order so I could just pick it up and be on my rout. The one gal hadn’t even started our food when we showed up exactly at the time I told them I would. The other girl at the front counter huffed and puffed when I asked for a regular redbull because there wasn’t any in the cooler in the lobby. I did NOT tip because of my experience there. And as I was leaving, another girl yelled “YOURE WELCOME” very rudely as the door closed behind me. I am a first time visitor to Michigan and I’ll certainly come back, but NOT to the Alma Bigby coffee.
Ps the food and coffee I ordered was very yummy.
Atmosphere: 1
Food: 4
Service: 1
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