The service is always horrible here! I sit in the drive thru for 10 minutes and drive to the window to wait another 5 before greeted.. this happens literally every time.
Service: 1
BethAnn Reeves
I highly recommend any location other than this one if you want your food made correctly and don’t want to spend 30 minutes waiting for your order! Highly dissatisfied with my last 4 visits to the point I’ve decided to take my family and money to a location that deserves business! This place is an absolute joke! Half the time at night (I work nights so my lunch break is about 9:15) you can’t tell if they’re open or closed bc even at 9 all lights will be off some nights and staff will be completely rude to you if you try an order even tho it states they are open till 10. And by the time you get your food you literally spend 10 plus dollars on a sandwich that is a mess a basically inedible (this happen twice in a row on a remake!!!) I was told awhile ago I had a customer credit but every time I’ve come to redeem it they can’t find it an I honestly don’t think I should have to beg for my sandwich to be made the same way I’ve had it since this location opened!!!! No accountability there! Mistakes happen an that’s fine but anytime at any other establishment they’ve done whatever to make it right IMMEDIATELY I’ve been trying to get my sandwich remade for weeks now an they seem to have no interest in keeping customers!
Atmosphere: 1
Food: 1
Service: 1
Melissa Grubaugh
They finished our order and stacked out up on the counter. We had to bag our own order. We actually had to request the right size bag. We've never had such poor service at Jimmy John's in Hemlock, MI. I probably won't return to this location.
Atmosphere: 1
Food: 4
Service: 1
STACEY BRATCHER
Worst place ever manager is so rude customer service here sucks food is also really bad
Shawn Keast
Very rude customer service after getting the wrong sub lady at counter rolled her eyes at me. Also took so long to get the wrong sub don't recommend this jimmy johns
Atmosphere: 2
Food: 1
Service: 1
Ray Scaife
Great on and off stop on the way up North
Atmosphere: 3
Food: 5
Service: 4
Brendan Adams
At the Alma location, they do a good job preparing the food well, but there is nothing 'freaky fast' about it. Drive thru routinely takes 10+ minutes and I've had to wait as long as 45 minutes for deliveries. If they could fix that, I would return more often!
Atmosphere: 3
Food: 5
Service: 2
Elsie Loynes
More than once, waited for 20min for food and still told it would be quite a while yet before the order was ready.
Atmosphere: 2
Food: 5
Service: 1
Sam G
Been coming here for a while, the staff has always been friendly despite clearly being over worked and underpaid. Unfortunately i was informed that the only human (manager) holding this location together daily, open to close is no longer employed. Very dissapointed. Will not be back :(
I fear this location will feel an impact from the staffing issue. Do better!
I felt like the workers were super annoyed I was there 2 hours before closing. Super awkward
Dave Banker
I generally don't come here because they are so slow with every step. Over 10 minutes to go through the drive through and no one was in front or behind us. Four ppl were inside.
The service is always horrible here! I sit in the drive thru for 10 minutes and drive to the window to wait another 5 before greeted.. this happens literally every time.
Service: 1
I highly recommend any location other than this one if you want your food made correctly and don’t want to spend 30 minutes waiting for your order! Highly dissatisfied with my last 4 visits to the point I’ve decided to take my family and money to a location that deserves business! This place is an absolute joke! Half the time at night (I work nights so my lunch break is about 9:15) you can’t tell if they’re open or closed bc even at 9 all lights will be off some nights and staff will be completely rude to you if you try an order even tho it states they are open till 10. And by the time you get your food you literally spend 10 plus dollars on a sandwich that is a mess a basically inedible (this happen twice in a row on a remake!!!) I was told awhile ago I had a customer credit but every time I’ve come to redeem it they can’t find it an I honestly don’t think I should have to beg for my sandwich to be made the same way I’ve had it since this location opened!!!! No accountability there! Mistakes happen an that’s fine but anytime at any other establishment they’ve done whatever to make it right IMMEDIATELY I’ve been trying to get my sandwich remade for weeks now an they seem to have no interest in keeping customers!
Atmosphere: 1
Food: 1
Service: 1
They finished our order and stacked out up on the counter. We had to bag our own order. We actually had to request the right size bag. We've never had such poor service at Jimmy John's in Hemlock, MI. I probably won't return to this location.
Atmosphere: 1
Food: 4
Service: 1
Worst place ever manager is so rude customer service here sucks food is also really bad
Very rude customer service after getting the wrong sub lady at counter rolled her eyes at me. Also took so long to get the wrong sub don't recommend this jimmy johns
Atmosphere: 2
Food: 1
Service: 1
Great on and off stop on the way up North
Atmosphere: 3
Food: 5
Service: 4
At the Alma location, they do a good job preparing the food well, but there is nothing 'freaky fast' about it. Drive thru routinely takes 10+ minutes and I've had to wait as long as 45 minutes for deliveries. If they could fix that, I would return more often!
Atmosphere: 3
Food: 5
Service: 2
More than once, waited for 20min for food and still told it would be quite a while yet before the order was ready.
Atmosphere: 2
Food: 5
Service: 1
Been coming here for a while, the staff has always been friendly despite clearly being over worked and underpaid. Unfortunately i was informed that the only human (manager) holding this location together daily, open to close is no longer employed. Very dissapointed. Will not be back :(
I fear this location will feel an impact from the staffing issue. Do better!
Atmosphere: 1
Food: 1
Service: 1
Alright
Restaurantji Recommends
Love this J.J.
I absolutely love Jimmy johns
Not applicable for the Atmosphere
I felt like the workers were super annoyed I was there 2 hours before closing. Super awkward
I generally don't come here because they are so slow with every step. Over 10 minutes to go through the drive through and no one was in front or behind us. Four ppl were inside.
Service: 1
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