Extremely rude employees and terrible, overpriced pizza.
Atmosphere: 1
Food: 1
Service: 1
Joe Face
Tried to order and was ignored for 3 min with earbuds in and finally the girl in the turned around and told us they were closed. Super rude as she made a get away gesture. Never eating here.
Atmosphere: 1
Service: 1
Ali Fayed
Good food but ZERO customer service
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Spaghetti with Meatballs
mina atef
Disappointing Experience - Poor Service from Cashier & Staff
I had high expectations for this restaurant, but unfortunately, my experience was far from positive. The cashier was unprofessional and seemed disinterested in assisting customers. When it was my turn, they barely acknowledged me and seemed to rush through the transaction without any courtesy or a smile. It felt like I was being a bother for simply paying for my meal.
As for the rest of the staff, it was no better. The waitstaff was slow to take our order and even slower to bring our food. At one point, I had to flag someone down to get a drink refill. It's clear that the staff could use better training in customer service. I felt more like an inconvenience than a valued guest.
Given how important good service is to a dining experience, I won't be returning anytime soon. Disappointing to see such a lack of attention to basic hospitality.
Cyber Cc
As of today 10/13/24, I’m very happy with this sbarro location. Way nicer employees than the novi location who were rude and gave me cold pizza. However my only complaint is they burn the crust on the pizzas sometimes.
Dan H
Ordered 2 slices 1 pepperoni and sausage 1 supreme crust was rock hard and both were burnt
Atmosphere: 3
Food: 1
Service: 3
Michelle Kramer
I’m here at 6:30 pm and I tried ordering a slice of pepperoni pizza and I was told all they have is veggie. So you’re not going to make any more pizza for the rest of the night ?? Great way to not make money.
Service: 1
Booker Fritz
Me: Can I get a side of pizza sauce with my order please? Sbaro employee: no I don't feel like it and I just put the sauce away. 5/30/24 6:40
Atmosphere: 1
Food: 1
Service: 1
Hailey Sleeman
I worked for this place back from 2014-2017 perfect experience. I recently worked for this franchise location from December until a week and a half ago and quit do to the atmosphere. Everyone snaps on each other. The whole staff leaves one person to serve, make the food, and ring up customers(even if we were busy)! How are you supposed to display a full line if you got 4 employees and only one working up front! Now that I have quit they have been holding my paycheck and are giving me issues getting the money I worked for. I'm really about to report to department of labor! These people need to lose their jobs countless complaints on a daily basis!
Atmosphere: 1
Food: 5
Service: 1
matt Robben
The most horrendous pizza you'll ever eat at a price more expensive than a nice restaurant.
No gloves, old pizza, only had 2 options, no coke products only lemonade, rude and very slow service, I don’t know why the workers are so miserable working there? I won’t be back!
Atmosphere: 1
Food: 1
Service: 1
carnivore strength
Just horrible workers attitude sucks food was Luke warm pop was flat and warm cash register was filthy I understand it's in a mall and for that reason I could let some of it go. But the workers attitude is what really pit everything over the
Atmosphere: 1
Food: 1
Service: 1
Azhu Garcia
Food was decent, I did get the tiniest breadstick I’ve ever seen. My issue was with the cashier. I got a Pepsi as my drink, it was flat. I returned after 15 minutes and she was with another guest. She was not talking with the guest but she was working on her drinks when I spoke up and asked her KINDLY if I could exchange my drink because it was flat. She silently took my drink, did not ask what I wanted, gave me another random FLAT drink and before handing it to me leaned over the counter and towards me and talked to me liked a child in front of the other guest and said “Next time wait until I’m done with my guest before asking me.” or something like that. In my opinion, totally unnecessary she could just told me “I will be right with you” or honestly simply no and I would’ve left but the tone and talking to me like a kid was so disrespectful.
Atmosphere: 3
Food: 3
Service: 1
Darold Hogan
I asked for a simple bag and the lady working was snappy with me and practically threw the bag on the counter at me. Totally rude
Extremely rude employees and terrible, overpriced pizza.
Atmosphere: 1
Food: 1
Service: 1
Tried to order and was ignored for 3 min with earbuds in and finally the girl in the turned around and told us they were closed. Super rude as she made a get away gesture. Never eating here.
Atmosphere: 1
Service: 1
Good food but ZERO customer service
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Spaghetti with Meatballs
Disappointing Experience - Poor Service from Cashier & Staff
I had high expectations for this restaurant, but unfortunately, my experience was far from positive. The cashier was unprofessional and seemed disinterested in assisting customers. When it was my turn, they barely acknowledged me and seemed to rush through the transaction without any courtesy or a smile. It felt like I was being a bother for simply paying for my meal.
As for the rest of the staff, it was no better. The waitstaff was slow to take our order and even slower to bring our food. At one point, I had to flag someone down to get a drink refill. It's clear that the staff could use better training in customer service. I felt more like an inconvenience than a valued guest.
Given how important good service is to a dining experience, I won't be returning anytime soon. Disappointing to see such a lack of attention to basic hospitality.
As of today 10/13/24, I’m very happy with this sbarro location. Way nicer employees than the novi location who were rude and gave me cold pizza. However my only complaint is they burn the crust on the pizzas sometimes.
Ordered 2 slices 1 pepperoni and sausage 1 supreme crust was rock hard and both were burnt
Atmosphere: 3
Food: 1
Service: 3
I’m here at 6:30 pm and I tried ordering a slice of pepperoni pizza and I was told all they have is veggie. So you’re not going to make any more pizza for the rest of the night ?? Great way to not make money.
Service: 1
Me: Can I get a side of pizza sauce with my order please? Sbaro employee: no I don't feel like it and I just put the sauce away. 5/30/24 6:40
Atmosphere: 1
Food: 1
Service: 1
I worked for this place back from 2014-2017 perfect experience. I recently worked for this franchise location from December until a week and a half ago and quit do to the atmosphere. Everyone snaps on each other. The whole staff leaves one person to serve, make the food, and ring up customers(even if we were busy)! How are you supposed to display a full line if you got 4 employees and only one working up front! Now that I have quit they have been holding my paycheck and are giving me issues getting the money I worked for. I'm really about to report to department of labor! These people need to lose their jobs countless complaints on a daily basis!
Atmosphere: 1
Food: 5
Service: 1
The most horrendous pizza you'll ever eat at a price more expensive than a nice restaurant.
Atmosphere: 1
Food: 1
Service: 3
Restaurantji Recommends
No gloves, old pizza, only had 2 options, no coke products only lemonade, rude and very slow service, I don’t know why the workers are so miserable working there? I won’t be back!
Atmosphere: 1
Food: 1
Service: 1
Just horrible workers attitude sucks food was Luke warm pop was flat and warm cash register was filthy I understand it's in a mall and for that reason I could let some of it go. But the workers attitude is what really pit everything over the
Atmosphere: 1
Food: 1
Service: 1
Food was decent, I did get the tiniest breadstick I’ve ever seen. My issue was with the cashier. I got a Pepsi as my drink, it was flat. I returned after 15 minutes and she was with another guest. She was not talking with the guest but she was working on her drinks when I spoke up and asked her KINDLY if I could exchange my drink because it was flat. She silently took my drink, did not ask what I wanted, gave me another random FLAT drink and before handing it to me leaned over the counter and towards me and talked to me liked a child in front of the other guest and said “Next time wait until I’m done with my guest before asking me.” or something like that. In my opinion, totally unnecessary she could just told me “I will be right with you” or honestly simply no and I would’ve left but the tone and talking to me like a kid was so disrespectful.
Atmosphere: 3
Food: 3
Service: 1
I asked for a simple bag and the lady working was snappy with me and practically threw the bag on the counter at me. Totally rude
They charge 3.99% surcharge to use a credit
Atmosphere: 1
Food: 4
Service: 4
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