This place is absolutely ridiculous! Guys at the counter so very slow. Here on a early Monday, not busy, ordered on the App. Waited 20mins, went to counter to pick up because it says it's ready and had to wait another 20mins because they hadn't even started my sandwich! 10/10 do not recommend!
Atmosphere: 1
Food: 2
Service: 1
C C
They close early, posted times inaccurate 8/16
Atmosphere: 1
Food: 1
Service: 1
Waked Tahini
Very bad service, one man working too slow and very bad communication with the customer, he doesn’t know what he is doing
Atmosphere: 1
Food: 1
Service: 1
Noora Ibrahim
A worker refused to make my sub and when she did she purposely messed it up and proceed to yell at me, her name is Angel. NO NOT DINE HERE!!
Atmosphere: 1
Food: 1
Service: 1
Cars for Ever
The lady up front with the name Angel was very rude to me, and she was being VERY aggressive with handling my food and she had the biggest attitude.
Atmosphere: 1
Food: 1
Service: 1
Rama Naama
horrible service the lady with blonde hair named Angel threw out my sandwhich because she couldn’t hear me order…..
Atmosphere: 1
Food: 1
Service: 1
Savil Ahmed
We tried to order, but Max didn’t serve us. He was very rude. Absolutely shocking behaviour from the server. Won’t recommend this subway to anyone, worst service ever.
Service: 1
Abu S Chowdhury
I’m unsure why the food station is hidden !! I do understand it was corporate decision but what they wanted to hide? If this was from beginning, no question would arrive but why after few decades they decide to block the view ?? Nevertheless I visited this located inside the mall, located at the food court. One person was working so it was kind of hard for him to coupe up with. Salad area look unclean and unorganized. I tired the turkey 12” and again the sandwich was not the freshest I tried at other Subway locations. Need improvement
Vegetarian options: Yes
Dietary restrictions: May be
Parking: Mall parking
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Cinnabon Footlong Churro, Black Forest Ham Egg & Cheese Wrap, Subway Club
Jesse S
Went to get drinks at subway . The lady that was working was very rude . And decided to sweep the floor while customer were waiting to order
Atmosphere: 1
Food: 1
Service: 1
Kris C
Save your $$$$$ I ordered 3 subs, it was absolutely disgusting, bread was not cooked all the way so I was basically eating dough. Then the sandwiches I got for my kids was just as disgusting. Needless to say I don’t think I will ever eat subway again thanks!
Giving a star only because the manager seemed caring and apologetic about one of the workers' behavior. If it weren't for her I'd give zero stars. This location has a history of terrible service, ranging from all the workers taking an hour long break at the same time, to overcharging, to literally screaming at customers so loud that passersby turn around to see what's going on. There is a high turnover with a couple good employees every now and then but overall not a place I would recommend. After getting screamed at, I do NOT recommend coming here. The Subway north of this location on Baldwin is so much better.
Atmosphere: 1
Food: 2
Service: 1
Durgham
If I could give this place negative stars I would! I recently visited the Subway location at Great Lakes Crossing Mall and was shocked by the rude customer service I received. The staff seemed completely uncaring and uninterested in helping me with my order. When I politely asked for a modification to my sandwich, I was met with a sigh and a dismissive attitude. The employee seemed put off by my request and didn't even bother to apologize or offer a solution. The lack of customer service skills and general apathy displayed by the staff was disappointing and unacceptable. As a paying customer, I expect a certain level of respect and courtesy, which was clearly not provided.
Unless the management takes steps to address these issues, I would not recommend this Subway location to anyone.
Date of Visit: 01/05/2025 Location: Great Lakes Crossing Mall
Atmosphere: 1
Food: 1
Service: 1
smail Bouchaal
If I could give a 0 star I will, the staf is so rude I tried it ones there was a girl who served me she was so rude she gave no respect at all , I passed by today to give the place another chance ,and today was worse I asked for tuna sandwich she said it will be a minute which took longer than that but didn’t say anything but common went to ask to make the bread toested she yelled at me with no respect no shame and turned her back .I won’t come back to this place ever again . I don’t recommend it this place .
Atmosphere: 1
Food: 1
Service: 1
Mya Mendoza
If I could give 0 stars a would. The manager (I use that term loosely) SLAPPED my husband for recording her bc her and hdr workers were rude. She was cited for disorderly conduct. We have been in contact with corporate, they are looking into the situation. FIRED.
Service: 1
Cheryl
This place is horrible!!!! Staff did not want to work!! On there phones, had there young kids around! Needed service and there on there phones in the back!! Horrible!
This place is absolutely ridiculous! Guys at the counter so very slow. Here on a early Monday, not busy, ordered on the App. Waited 20mins, went to counter to pick up because it says it's ready and had to wait another 20mins because they hadn't even started my sandwich! 10/10 do not recommend!
Atmosphere: 1
Food: 2
Service: 1
They close early, posted times inaccurate 8/16
Atmosphere: 1
Food: 1
Service: 1
Very bad service, one man working too slow and very bad communication with the customer, he doesn’t know what he is doing
Atmosphere: 1
Food: 1
Service: 1
A worker refused to make my sub and when she did she purposely messed it up and proceed to yell at me, her name is Angel. NO NOT DINE HERE!!
Atmosphere: 1
Food: 1
Service: 1
The lady up front with the name Angel was very rude to me, and she was being VERY aggressive with handling my food and she had the biggest attitude.
Atmosphere: 1
Food: 1
Service: 1
horrible service the lady with blonde hair named Angel threw out my sandwhich because she couldn’t hear me order…..
Atmosphere: 1
Food: 1
Service: 1
We tried to order, but Max didn’t serve us. He was very rude. Absolutely shocking behaviour from the server. Won’t recommend this subway to anyone, worst service ever.
Service: 1
I’m unsure why the food station is hidden !! I do understand it was corporate decision but what they wanted to hide?
If this was from beginning, no question would arrive but why after few decades they decide to block the view ??
Nevertheless I visited this located inside the mall, located at the food court. One person was working so it was kind of hard for him to coupe up with.
Salad area look unclean and unorganized. I tired the turkey 12” and again the sandwich was not the freshest I tried at other Subway locations. Need improvement
Vegetarian options: Yes
Dietary restrictions: May be
Parking: Mall parking
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Cinnabon Footlong Churro, Black Forest Ham Egg & Cheese Wrap, Subway Club
Went to get drinks at subway . The lady that was working was very rude . And decided to sweep the floor while customer were waiting to order
Atmosphere: 1
Food: 1
Service: 1
Save your $$$$$ I ordered 3 subs, it was absolutely disgusting, bread was not cooked all the way so I was basically eating dough. Then the sandwiches I got for my kids was just as disgusting. Needless to say I don’t think I will ever eat subway again thanks!
Food: 1
Service: 1
Restaurantji Recommends
Giving a star only because the manager seemed caring and apologetic about one of the workers' behavior. If it weren't for her I'd give zero stars.
This location has a history of terrible service, ranging from all the workers taking an hour long break at the same time, to overcharging, to literally screaming at customers so loud that passersby turn around to see what's going on.
There is a high turnover with a couple good employees every now and then but overall not a place I would recommend. After getting screamed at, I do NOT recommend coming here. The Subway north of this location on Baldwin is so much better.
Atmosphere: 1
Food: 2
Service: 1
If I could give this place negative stars I would!
I recently visited the Subway location at Great Lakes Crossing Mall and was shocked by the rude customer service I received. The staff seemed completely uncaring and uninterested in helping me with my order. When I politely asked for a modification to my sandwich, I was met with a sigh and a dismissive attitude. The employee seemed put off by my request and didn't even bother to apologize or offer a solution. The lack of customer service skills and general apathy displayed by the staff was disappointing and unacceptable. As a paying customer, I expect a certain level of respect and courtesy, which was clearly not provided.
Unless the management takes steps to address these issues, I would not recommend this Subway location to anyone.
Date of Visit: 01/05/2025
Location: Great Lakes Crossing Mall
Atmosphere: 1
Food: 1
Service: 1
If I could give a 0 star I will, the staf is so rude I tried it ones there was a girl who served me she was so rude she gave no respect at all , I passed by today to give the place another chance ,and today was worse I asked for tuna sandwich she said it will be a minute which took longer than that but didn’t say anything but common went to ask to make the bread toested she yelled at me with no respect no shame and turned her back .I won’t come back to this place ever again . I don’t recommend it this place .
Atmosphere: 1
Food: 1
Service: 1
If I could give 0 stars a would. The manager (I use that term loosely) SLAPPED my husband for recording her bc her and hdr workers were rude. She was cited for disorderly conduct. We have been in contact with corporate, they are looking into the situation. FIRED.
Service: 1
This place is horrible!!!! Staff did not want to work!! On there phones, had there young kids around! Needed service and there on there phones in the back!! Horrible!
Atmosphere: 1
Food: 1
Service: 1
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