I’m unsure why the food station is hidden !! I do understand it was corporate decision but what they wanted to hide? If this was from beginning, no question would arrive but why after few decades they decide to block the view ?? Nevertheless I visited this located inside the mall, located at the food court. One person was working so it was kind of hard for him to coupe up with. Salad area look unclean and unorganized. I tired the turkey 12” and again the sandwich was not the freshest I tried at other Subway locations. Need improvement
Vegetarian options: Yes
Dietary restrictions: May be
Parking: Mall parking
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Cinnabon Footlong Churro, Black Forest Ham Egg & Cheese Wrap, Subway Club
Jesse S
Went to get drinks at subway . The lady that was working was very rude . And decided to sweep the floor while customer were waiting to order
Atmosphere: 1
Food: 1
Service: 1
Kris C
Save your $$$$$ I ordered 3 subs, it was absolutely disgusting, bread was not cooked all the way so I was basically eating dough. Then the sandwiches I got for my kids was just as disgusting. Needless to say I don’t think I will ever eat subway again thanks!
Food: 1
Service: 1
Cari P
Giving a star only because the manager seemed caring and apologetic about one of the workers' behavior. If it weren't for her I'd give zero stars. This location has a history of terrible service, ranging from all the workers taking an hour long break at the same time, to overcharging, to literally screaming at customers so loud that passersby turn around to see what's going on. There is a high turnover with a couple good employees every now and then but overall not a place I would recommend. After getting screamed at, I do NOT recommend coming here. The Subway north of this location on Baldwin is so much better.
Atmosphere: 1
Food: 2
Service: 1
Durgham
If I could give this place negative stars I would! I recently visited the Subway location at Great Lakes Crossing Mall and was shocked by the rude customer service I received. The staff seemed completely uncaring and uninterested in helping me with my order. When I politely asked for a modification to my sandwich, I was met with a sigh and a dismissive attitude. The employee seemed put off by my request and didn't even bother to apologize or offer a solution. The lack of customer service skills and general apathy displayed by the staff was disappointing and unacceptable. As a paying customer, I expect a certain level of respect and courtesy, which was clearly not provided.
Unless the management takes steps to address these issues, I would not recommend this Subway location to anyone.
Date of Visit: 01/05/2025 Location: Great Lakes Crossing Mall
Atmosphere: 1
Food: 1
Service: 1
smail Bouchaal
If I could give a 0 star I will, the staf is so rude I tried it ones there was a girl who served me she was so rude she gave no respect at all , I passed by today to give the place another chance ,and today was worse I asked for tuna sandwich she said it will be a minute which took longer than that but didn’t say anything but common went to ask to make the bread toested she yelled at me with no respect no shame and turned her back .I won’t come back to this place ever again . I don’t recommend it this place .
Atmosphere: 1
Food: 1
Service: 1
Mya Mendoza
If I could give 0 stars a would. The manager (I use that term loosely) SLAPPED my husband for recording her bc her and hdr workers were rude. She was cited for disorderly conduct. We have been in contact with corporate, they are looking into the situation. FIRED.
Service: 1
Cheryl
This place is horrible!!!! Staff did not want to work!! On there phones, had there young kids around! Needed service and there on there phones in the back!! Horrible!
Atmosphere: 1
Food: 1
Service: 1
Valerie Benjamin
One of the workers were rule obnoxious lost all decorum when servicing a customer she was short with the customer when they didn’t have what she wanted on a online order and the manager made excuses for her behavior, I’ve been a long time Subway customer but I won’t be back with service like that
Atmosphere: 4
Food: 4
Service: 1
Alexa T
I guess I should’ve looked at their reviews before ordering from this place…
I am local and wanted a sub. Ordered it through GrubHub and had it delivered. There were no issues on GrubHubs end, however, I ordered one of those new foot-long cookies to try that they charge $7 for on the GrubHub app, and this restaurant gave me a $.99 chocolate chip cookie. 😂😂😂😂😂 They really tried to pull a fast one. When the correct process is to report the cookie either out of stock or unavailable on the app and I should’ve got my money refunded. I also paid for a bottled pop and they gave me fountain. So I was of course charged more for bottled plus a bottle fee to have this kind of pop that I wanted. Of course GrubHub refunded me all of my money for the major inconvenience but the restaurant has horrible service, and they really should be banned. Their customer service is horrible.
Stuff got an attitude . moving slow. Ugly looking. I will never order from Subway again.
Atmosphere: 1
Food: 1
Service: 1
Sophia Fry
Absolutely the rudest customer service I’ve ever experienced in my life. Your miserable job is not my fault, I just want a sandwich.
Atmosphere: 1
Food: 2
Service: 1
James Roush
Kid-friendliness: Booster seats, kids menu, high chairs
Food: 5
Recommended dishes: Jalapeno P, Cold Cut Combo, Pizza Sub, Sunchips Harvest Cheddar, Elite Chicken & Bacon Ranch, Tuna, Chocolate Chip, Foot Long BMT with Bacon on Flatbread, Grilled Chicken, Black Forest Ham Egg & Cheese, 6 Pack Cookie Box, Subway Footlong Cookie, Lays Classic, Veggie Delite
Brittaney
Horrible service.
Atmosphere: 1
Food: 1
Service: 1
Brian Reaver
The old woman working told me i needed to go away and order online because she was alone, despite the fact there was no one else behind me.. i asked her simply even if i order online wouldn't you still have to stop whatever you're doing to make it, she replied with a nasty "duh" and then i asked what the difference between that and me just ordering really fast was. She told me she had too much to do to be able to make my order and if I'm not going to order online then i need to "go away"
I’m unsure why the food station is hidden !! I do understand it was corporate decision but what they wanted to hide?
If this was from beginning, no question would arrive but why after few decades they decide to block the view ??
Nevertheless I visited this located inside the mall, located at the food court. One person was working so it was kind of hard for him to coupe up with.
Salad area look unclean and unorganized. I tired the turkey 12” and again the sandwich was not the freshest I tried at other Subway locations. Need improvement
Vegetarian options: Yes
Dietary restrictions: May be
Parking: Mall parking
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Cinnabon Footlong Churro, Black Forest Ham Egg & Cheese Wrap, Subway Club
Went to get drinks at subway . The lady that was working was very rude . And decided to sweep the floor while customer were waiting to order
Atmosphere: 1
Food: 1
Service: 1
Save your $$$$$ I ordered 3 subs, it was absolutely disgusting, bread was not cooked all the way so I was basically eating dough. Then the sandwiches I got for my kids was just as disgusting. Needless to say I don’t think I will ever eat subway again thanks!
Food: 1
Service: 1
Giving a star only because the manager seemed caring and apologetic about one of the workers' behavior. If it weren't for her I'd give zero stars.
This location has a history of terrible service, ranging from all the workers taking an hour long break at the same time, to overcharging, to literally screaming at customers so loud that passersby turn around to see what's going on.
There is a high turnover with a couple good employees every now and then but overall not a place I would recommend. After getting screamed at, I do NOT recommend coming here. The Subway north of this location on Baldwin is so much better.
Atmosphere: 1
Food: 2
Service: 1
If I could give this place negative stars I would!
I recently visited the Subway location at Great Lakes Crossing Mall and was shocked by the rude customer service I received. The staff seemed completely uncaring and uninterested in helping me with my order. When I politely asked for a modification to my sandwich, I was met with a sigh and a dismissive attitude. The employee seemed put off by my request and didn't even bother to apologize or offer a solution. The lack of customer service skills and general apathy displayed by the staff was disappointing and unacceptable. As a paying customer, I expect a certain level of respect and courtesy, which was clearly not provided.
Unless the management takes steps to address these issues, I would not recommend this Subway location to anyone.
Date of Visit: 01/05/2025
Location: Great Lakes Crossing Mall
Atmosphere: 1
Food: 1
Service: 1
If I could give a 0 star I will, the staf is so rude I tried it ones there was a girl who served me she was so rude she gave no respect at all , I passed by today to give the place another chance ,and today was worse I asked for tuna sandwich she said it will be a minute which took longer than that but didn’t say anything but common went to ask to make the bread toested she yelled at me with no respect no shame and turned her back .I won’t come back to this place ever again . I don’t recommend it this place .
Atmosphere: 1
Food: 1
Service: 1
If I could give 0 stars a would. The manager (I use that term loosely) SLAPPED my husband for recording her bc her and hdr workers were rude. She was cited for disorderly conduct. We have been in contact with corporate, they are looking into the situation. FIRED.
Service: 1
This place is horrible!!!! Staff did not want to work!! On there phones, had there young kids around! Needed service and there on there phones in the back!! Horrible!
Atmosphere: 1
Food: 1
Service: 1
One of the workers were rule obnoxious lost all decorum when servicing a customer she was short with the customer when they didn’t have what she wanted on a online order and the manager made excuses for her behavior, I’ve been a long time Subway customer but I won’t be back with service like that
Atmosphere: 4
Food: 4
Service: 1
I guess I should’ve looked at their reviews before ordering from this place…
I am local and wanted a sub. Ordered it through GrubHub and had it delivered. There were no issues on GrubHubs end, however, I ordered one of those new foot-long cookies to try that they charge $7 for on the GrubHub app, and this restaurant gave me a $.99 chocolate chip cookie. 😂😂😂😂😂 They really tried to pull a fast one. When the correct process is to report the cookie either out of stock or unavailable on the app and I should’ve got my money refunded. I also paid for a bottled pop and they gave me fountain. So I was of course charged more for bottled plus a bottle fee to have this kind of pop that I wanted. Of course GrubHub refunded me all of my money for the major inconvenience but the restaurant has horrible service, and they really should be banned. Their customer service is horrible.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Stuff got an attitude . moving slow. Ugly looking. I will never order from Subway again.
Atmosphere: 1
Food: 1
Service: 1
Absolutely the rudest customer service I’ve ever experienced in my life. Your miserable job is not my fault, I just want a sandwich.
Atmosphere: 1
Food: 2
Service: 1
Kid-friendliness: Booster seats, kids menu, high chairs
Food: 5
Recommended dishes: Jalapeno P, Cold Cut Combo, Pizza Sub, Sunchips Harvest Cheddar, Elite Chicken & Bacon Ranch, Tuna, Chocolate Chip, Foot Long BMT with Bacon on Flatbread, Grilled Chicken, Black Forest Ham Egg & Cheese, 6 Pack Cookie Box, Subway Footlong Cookie, Lays Classic, Veggie Delite
Horrible service.
Atmosphere: 1
Food: 1
Service: 1
The old woman working told me i needed to go away and order online because she was alone, despite the fact there was no one else behind me.. i asked her simply even if i order online wouldn't you still have to stop whatever you're doing to make it, she replied with a nasty "duh" and then i asked what the difference between that and me just ordering really fast was. She told me she had too much to do to be able to make my order and if I'm not going to order online then i need to "go away"
Atmosphere: 1
Food: 1
Service: 1
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