Awesome roast beef sandwiches, Beef n cheddar, brisket sandwiches are a favorite.
Atmosphere: 5
Food: 5
Service: 4
austin Powell
Walked in and didn't see an employee for 5 minutes. I was 5 minutes late for my app pickup and still had to wait 20 minutes for it to be made. There was one woman working all the jobs in there because 3 guys which showed up as I was finally leaving must have been hanging out outside
Atmosphere: 3
Food: 5
Service: 1
Christian Williams
Very slow service, DT had an attitude
Atmosphere: 1
Food: 1
Service: 1
Sharon Cartwright
Love to eat here
Atmosphere: 5
Food: 5
Service: 5
louis politte
Please explain how you can serve a French dip sandwich with cold au jus? Cold au jus! Ruined the whole meal.
Atmosphere: 2
Food: 1
Service: 2
Jennifer A
Traveling through today after a Cross country meet in Portage. Met Hannah here.....this Arby's assistant manager. When she asked if we wanted to donate to Arby's No kid hungry we politely declined. Hannah's response: "Are you sure you don't want to feed hungry kids? Well you must be bad people." Needless to say, after addressing the situation with the manager we decided to ask for a refund for our meal. First of all, Hannah does not know anyone's ability to donate money. Secondly, we have the right to decline without a back handed comment. My family chooses not to donate through fast food companies because our family operated business donates thousands of dollars directly to other foundations yearly. I am good on allowing these fast food chains to profit from tax right offs for our donations. I do not need to explain my choices to anyone. Let alone some child working a drivethrough window. I have seen the other reviews directly addressing Hannah and her attitude. She should not be working anywhere in customer service. Her disrespectful behavior shows that she is not grown enough to even be behind the counter of a fast food restaurant.
Barbara Acker
20 minutes to get food. Place was not clean especially bathrooms.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Curly Fries
Michael Tyburski
We were driving through the area on a road trip and decided to stop and have lunch. It's a very clean establishment and the food was hot and fresh at 12 pm on a Sunday.
Had a huge online order and when I arrived I was welcomed with a smile and the staff hard at work making sure everything was prepared correctly, packaged, and helped me take the bags out to the car. Thank you again Arby’s on Capital. You won Saturday night for my family ???
The sandwich tasted good. But I ordered in the app and showed up watching orders go before me. The order taker has to get the attention of the maker and say... "Reuben" the maker didn't even see it on the screen and was literally taking a break.
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Reuben
Tiffany Mcclinton
I blame Arby’s for promoting the young girl Hannah to a shift lead. She lacks the maturity and professionalism it takes to run a store for any amount of time. Sales are already low at this location. But poor customer service, on top of mediocre food wont cut it. Howard is an exceptional employee and respectable man. You would think she would pick up some skills from him but clearly she don’t have respect for that. I speak mainly of her because mainly when you go there she’s on duty. Arby’s need to re evaluate her position immediately. I’m a very respectful person to my core. So over time, these instances build up and become too frequent to just stay silent. I would say avoid going here but they already barely have business so…
Atmosphere: 1
Food: 1
Service: 1
Neal Bricker
Spent over $18 on lunch. Next time will sit down at a restaurant and be served for same amount or less. After ordering at drive-thru speaker, I asked for arby and horsey sauce for the #1 combo and four jalapeno sliders.. girl said tell them at the window. I asked at the window for the sauce as I handed him my gift card. No receipt given. When I asked, man said printer down and having technical difficulties and closed the window. (I like to keep receipt for card balance). When out of car to eat, not a single sauce in bag... no ketchup for curly fries, arby or horsey sauce! Not a single jalapeno on any slider! Man at drive-thru was nice. But please be sure ALL items are in bag before closing window. I don't even have a receipt to show I ordered food! I read another review a couple months ago and same thing happened after reviewer requested sauce.. owner said he'd be sure to deal with the situation.. but it is not dealt with yet. I'm thinking a sit down restaurant is the way to go.. you can see what you get and ask for, I can tip accordingly, and it's not much of a price difference
Food: 2
Service: 4
Bryton Hutchings
Where to start. I pull into the parking lot at 9:01pm walk up to the doors. Try to open them. Locked. Dining hours say closed at 10pm. A gentleman inside looks at me, then just disappears. I wanted Arby's, and needed to let me 3 yr old use the Restroom. Guess not. So when I pulled out of the parking lot, I honked, as a way to say, yo, you're supposed to be open. I then pulled into the McDonald's parking lot to let my son us the RR there and we Went inside. While inside an employee tried to holler at my wife while she was trying to get our other son out to change his diaper. Once she got into our vehicle, a young man from inside Arby's came out to his truck, grabbed a crowbar and stared at my wife in our car. Then preceeded to go back inside. I mean I get being safe, but a crowbar, and locking the doors before close. Then staring at my wife with a crowbar in your hand. We were going to go back and get food in the drive through, but not after that. We just got food at McDonald's.
Atmosphere: 1
Food: 1
Service: 1
BRANDY WILBER
I went through the drive thru. I ordered a large meal, no body behind me. Still asked to pull up to wait on my fries. Gave me my drink, no ice and half filled small cup, even though I large sized it. Asked me when I ordered what sauce, received no sauce, and my fries were cold anyway. Very bad rude service. Wasn't even given a receipt. Will not go back
Awesome roast beef sandwiches, Beef n cheddar, brisket sandwiches are a favorite.
Atmosphere: 5
Food: 5
Service: 4
Walked in and didn't see an employee for 5 minutes. I was 5 minutes late for my app pickup and still had to wait 20 minutes for it to be made. There was one woman working all the jobs in there because 3 guys which showed up as I was finally leaving must have been hanging out outside
Atmosphere: 3
Food: 5
Service: 1
Very slow service, DT had an attitude
Atmosphere: 1
Food: 1
Service: 1
Love to eat here
Atmosphere: 5
Food: 5
Service: 5
Please explain how you can serve a French dip sandwich with cold au jus? Cold au jus! Ruined the whole meal.
Atmosphere: 2
Food: 1
Service: 2
Traveling through today after a Cross country meet in Portage. Met Hannah here.....this Arby's assistant manager. When she asked if we wanted to donate to Arby's No kid hungry we politely declined. Hannah's response: "Are you sure you don't want to feed hungry kids? Well you must be bad people." Needless to say, after addressing the situation with the manager we decided to ask for a refund for our meal. First of all, Hannah does not know anyone's ability to donate money. Secondly, we have the right to decline without a back handed comment. My family chooses not to donate through fast food companies because our family operated business donates thousands of dollars directly to other foundations yearly. I am good on allowing these fast food chains to profit from tax right offs for our donations. I do not need to explain my choices to anyone. Let alone some child working a drivethrough window. I have seen the other reviews directly addressing Hannah and her attitude. She should not be working anywhere in customer service. Her disrespectful behavior shows that she is not grown enough to even be behind the counter of a fast food restaurant.
20 minutes to get food. Place was not clean especially bathrooms.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Curly Fries
We were driving through the area on a road trip and decided to stop and have lunch. It's a very clean establishment and the food was hot and fresh at 12 pm on a Sunday.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef 'N Cheddar, Roast Beef, Curly Fries, Classic Roast Beef, Crinkle Fries
Had a huge online order and when I arrived I was welcomed with a smile and the staff hard at work making sure everything was prepared correctly, packaged, and helped me take the bags out to the car. Thank you again Arby’s on Capital. You won Saturday night for my family ???
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Turkey Ranch & Bacon Wrap, Bacon Ranch Wagyu Steakhouse Burger, Roast Beef, Curly Fries, BBQ Chicken Wrap
The food was great and the girls working were very nice! Will definitely be going back soon.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The sandwich tasted good. But I ordered in the app and showed up watching orders go before me. The order taker has to get the attention of the maker and say... "Reuben" the maker didn't even see it on the screen and was literally taking a break.
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Reuben
I blame Arby’s for promoting the young girl Hannah to a shift lead. She lacks the maturity and professionalism it takes to run a store for any amount of time. Sales are already low at this location. But poor customer service, on top of mediocre food wont cut it. Howard is an exceptional employee and respectable man. You would think she would pick up some skills from him but clearly she don’t have respect for that. I speak mainly of her because mainly when you go there she’s on duty. Arby’s need to re evaluate her position immediately. I’m a very respectful person to my core. So over time, these instances build up and become too frequent to just stay silent. I would say avoid going here but they already barely have business so…
Atmosphere: 1
Food: 1
Service: 1
Spent over $18 on lunch. Next time will sit down at a restaurant and be served for same amount or less. After ordering at drive-thru speaker, I asked for arby and horsey sauce for the #1 combo and four jalapeno sliders.. girl said tell them at the window. I asked at the window for the sauce as I handed him my gift card. No receipt given. When I asked, man said printer down and having technical difficulties and closed the window. (I like to keep receipt for card balance). When out of car to eat, not a single sauce in bag... no ketchup for curly fries, arby or horsey sauce! Not a single jalapeno on any slider! Man at drive-thru was nice. But please be sure ALL items are in bag before closing window. I don't even have a receipt to show I ordered food! I read another review a couple months ago and same thing happened after reviewer requested sauce.. owner said he'd be sure to deal with the situation.. but it is not dealt with yet. I'm thinking a sit down restaurant is the way to go.. you can see what you get and ask for, I can tip accordingly, and it's not much of a price difference
Food: 2
Service: 4
Where to start. I pull into the parking lot at 9:01pm walk up to the doors. Try to open them. Locked. Dining hours say closed at 10pm. A gentleman inside looks at me, then just disappears. I wanted Arby's, and needed to let me 3 yr old use the Restroom. Guess not. So when I pulled out of the parking lot, I honked, as a way to say, yo, you're supposed to be open. I then pulled into the McDonald's parking lot to let my son us the RR there and we Went inside. While inside an employee tried to holler at my wife while she was trying to get our other son out to change his diaper. Once she got into our vehicle, a young man from inside Arby's came out to his truck, grabbed a crowbar and stared at my wife in our car. Then preceeded to go back inside. I mean I get being safe, but a crowbar, and locking the doors before close. Then staring at my wife with a crowbar in your hand. We were going to go back and get food in the drive through, but not after that. We just got food at McDonald's.
Atmosphere: 1
Food: 1
Service: 1
I went through the drive thru. I ordered a large meal, no body behind me. Still asked to pull up to wait on my fries. Gave me my drink, no ice and half filled small cup, even though I large sized it. Asked me when I ordered what sauce, received no sauce, and my fries were cold anyway. Very bad rude service. Wasn't even given a receipt. Will not go back
Atmosphere: 1
Food: 1
Service: 1
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