when i got to the speaker i could hear the stress in her voice. However when i arrived at the window i was greeted with a huge smile and she had my shake in hand! she apologized for the wait she explained there were only 2 employees and she would get our order ASAP. again she brings the food with a smile (just minutes later) and takes the time to say thank you for being patient and i hope you an amazing meal......she even remembered our sauces and napkins!!!! Anna was amazing !
Atmosphere: 5
Food: 5
Service: 5
Logan B
Best jamocha shakes around with quick service. Came in and got a roast beef and cheddar meal with a jamocha shake, in and out of the drive through in less than 3 minutes with a nice thicc jamocha shake!
Atmosphere: 5
Food: 5
Service: 5
Anne Lindstrom
I wait for the fish all year!
Atmosphere: 5
Food: 5
Service: 5
Bryant Whitmore
I’m honestly not sure what Arby’s marketing strategy is anymore. I used to consider them top-tier fast food and didn’t mind paying a little extra for what felt like higher quality. Unfortunately, that no longer seems to be the case. The portions have become noticeably smaller, and the overall quality has declined. The chicken tenders, in particular, are a huge disappointment. They used to be large, juicy, and full of flavor with a perfectly crisp breading — better than some sit-down chain restaurants. Now they taste like generic, heat-and-serve frozen chicken fingers you’d find at a grocery store. Their specialty sandwiches seem to have followed the same path. What’s most frustrating is that the prices haven’t reflected these changes — they’re still higher than many other fast-food options. Even if prices were reduced, the drop in quality would keep me from making Arby’s a regular stop. I hope Arby’s reconsiders these recent changes and brings back the quality that once set them apart. In their current state, it’s hard to see them staying competitive. Very disappointing.
Atmosphere: 2
Food: 2
Service: 4
JodieGirl75
If I could give zero stars on everything I would. The girl at the window taking the orders either wasn't listening or was distracted. We kept repeating what we wanted and the order was still wrong. We went in to get our meal corrected and the manager on duty was extremely rude and confrontational. We will never visit this Arby's again. This was a horrible experience all the way around.
Atmosphere: 1
Food: 1
Service: 1
Tiesha Miller
Constantly “sold out” of roast beef any time after 7pm
Mandi Slone
Celine makes this Arby's better than the others! She is always sweet, kind and smiling. I wish there were more people like her in this world. Its not the food that makes Arby's great, it's employees like Celine!!
Atmosphere: 4
Food: 5
Service: 5
Kayla n Nick Glasgow
Great service. Max is very attentive to customers. They've gotten whole big orders right. Quick service too.
Atmosphere: 5
Food: 5
Service: 5
lyle hargus
Bad bad bad experience. Rude employees, food was cold, missing a large chunk of our order. Then they act like it isn't there fault. Go to McDonald's next door. Or red lobster just down from them this Arby's sucks.
Atmosphere: 1
Food: 1
Service: 1
Randy Hommerding
Better friendly service and food been better lately I go here and there for lunch close to work
3 times i have been here and the wait has been over 15 minutes. They make you park off to the side after you pay, regardless of there is a line behind you or not. So im sure their drive thru times look great to corporate. Attached is a pic of no line, and me being parked off to the side after paying for my order. I won't be back.
Service: 1
Emmerson Daniels
Genuinely the nicest guy I’ve ever met works the day shift!! Every time I get their food he’s always super kind and helpful
Atmosphere: 5
Food: 5
Service: 5
Zachery Cole
Worst arbys in battle creek
Atmosphere: 1
Food: 1
Service: 1
Craig W
This Arby's missed. The chicken was old and dry. Poppers were old too. Otherwise, friendly folks
when i got to the speaker i could hear the stress in her voice. However when i arrived at the window i was greeted with a huge smile and she had my shake in hand! she apologized for the wait she explained there were only 2 employees and she would get our order ASAP.
again she brings the food with a smile (just minutes later) and takes the time to say thank you for being patient and i hope you an amazing meal......she even remembered our sauces and napkins!!!! Anna was amazing !
Atmosphere: 5
Food: 5
Service: 5
Best jamocha shakes around with quick service. Came in and got a roast beef and cheddar meal with a jamocha shake, in and out of the drive through in less than 3 minutes with a nice thicc jamocha shake!
Atmosphere: 5
Food: 5
Service: 5
I wait for the fish all year!
Atmosphere: 5
Food: 5
Service: 5
I’m honestly not sure what Arby’s marketing strategy is anymore. I used to consider them top-tier fast food and didn’t mind paying a little extra for what felt like higher quality. Unfortunately, that no longer seems to be the case.
The portions have become noticeably smaller, and the overall quality has declined. The chicken tenders, in particular, are a huge disappointment. They used to be large, juicy, and full of flavor with a perfectly crisp breading — better than some sit-down chain restaurants. Now they taste like generic, heat-and-serve frozen chicken fingers you’d find at a grocery store.
Their specialty sandwiches seem to have followed the same path. What’s most frustrating is that the prices haven’t reflected these changes — they’re still higher than many other fast-food options. Even if prices were reduced, the drop in quality would keep me from making Arby’s a regular stop.
I hope Arby’s reconsiders these recent changes and brings back the quality that once set them apart. In their current state, it’s hard to see them staying competitive. Very disappointing.
Atmosphere: 2
Food: 2
Service: 4
If I could give zero stars on everything I would. The girl at the window taking the orders either wasn't listening or was distracted. We kept repeating what we wanted and the order was still wrong. We went in to get our meal corrected and the manager on duty was extremely rude and confrontational. We will never visit this Arby's again. This was a horrible experience all the way around.
Atmosphere: 1
Food: 1
Service: 1
Constantly “sold out” of roast beef any time after 7pm
Celine makes this Arby's better than the others! She is always sweet, kind and smiling. I wish there were more people like her in this world. Its not the food that makes Arby's great, it's employees like Celine!!
Atmosphere: 4
Food: 5
Service: 5
Great service. Max is very attentive to customers. They've gotten whole big orders right. Quick service too.
Atmosphere: 5
Food: 5
Service: 5
Bad bad bad experience. Rude employees, food was cold, missing a large chunk of our order. Then they act like it isn't there fault. Go to McDonald's next door. Or red lobster just down from them this Arby's sucks.
Atmosphere: 1
Food: 1
Service: 1
Better friendly service and food been better lately I go here and there for lunch close to work
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Great food. Getting expensive to be honest!
Food: 5
Service: 5
3 times i have been here and the wait has been over 15 minutes. They make you park off to the side after you pay, regardless of there is a line behind you or not. So im sure their drive thru times look great to corporate. Attached is a pic of no line, and me being parked off to the side after paying for my order. I won't be back.
Service: 1
Genuinely the nicest guy I’ve ever met works the day shift!! Every time I get their food he’s always super kind and helpful
Atmosphere: 5
Food: 5
Service: 5
Worst arbys in battle creek
Atmosphere: 1
Food: 1
Service: 1
This Arby's missed. The chicken was old and dry. Poppers were old too. Otherwise, friendly folks
Atmosphere: 5
Food: 2
Service: 5
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