I ordered a pizza with crispy cupparoni, received a pizza with regular pepperoni and tried to call to find a resolution at 11:00pm, (an hour before they close) and they refused to answer the phone. Sent me to a machine saying they were "closed"
Update - upon trying the pizza, it had no sauce on it. What a disappointment.
Drake Publishing
Ordered the $19.99 Deal Lg Stuffed Crust (my favorite pizza of their’s which came with 2 8-piece orders of Garlic Parm wings (thought I’d try them.)
Order showed, the wings were so good and filling, I could only eat one slice of pizza. I expected the wings to be nothing more than breading with barely any meat in them. To my surprise, they were huge with large amounts of meat and covered in Garlic Parm sauce.
So today, I order it again. Talk about disappointment. See picture. My wings, bare as the second they were pulled out of the vat, with just a little bit of Garlic Parm poured into the bottom of the container.
What happens when I call? The usual when I call to tell them my order was wrong (yes, I said the usual - that’s how many times I’ve call to complain about my order not being correct. You’d think I’d give up on this store, and I pretty much have. The only thing they ever get right with any consistency is their breadsticks (best in the business)) they don’t answer the phone - they NEVER answer the phone.
It gets redirected to corporate, whom after I asked five times if this was the actual store or corporate she lied and said the store (I know better). The. She said let transfer tin to the manager so “they” (another give away, if she was in-store she’d know which manager she was working with and know if it was a “he” or a “she”, not a “they”. Transferred. Rung. Ring. Ring. Ring. Dial tone. Never answered.
Their customer service sucks. One time they sent me this heart felt (template) letter on how they feel terrible for not making me happy with my order and this letter serves as a free pizza order to replace the mistake. They wouldn’t let me use it unless I brought it into the store. I said, I want delivery. Why should I have to go out of my way to replace a delivery order you screwed up. About a week before the letter expired (yes, they cared enough to send it but not enough to ensure I could use it when I wanted to). I went on theatre with it. Geez.
Here is a photo of my “Garlic Parm” wings.
Food: 4
Service: 4
Controversy Parker
I’m 57 and this was the worse Pizza from Pizza Hut I’ve ever had. So sad, I live in Detroit and came to Battle Creek for business. I hadn’t eaten anything all day. Ordered Backyard BBQ Chicken pizza. Let’s start with taste, flavor was definitely missing. I added pineapple & banana peppers. Actually, no banana peppers in the center, just the edges. Very little chicken and only on edges. Pineapples were in center but not on edges. Very little BBQ sauce, could barely taste it. Pizza was delivered on time but still cold and the worst part was it was the dryest pizza (even for thin crust) I’ve ever had. Pizza Hut, the manager’s & employee that prepared this should be embarrassed. Medium pizza, cinnamon sticks, delivery fees, taxes & tip $35 Merry Christmas because this customer was totally ripped off. So disgusting & disappointing. What exactly is the Business Model here serving trash like this?
Recommended dishes: Stuffed Crust, Personal Pan Pizza
Agnes Gonzalez
First time getting the pizza hut french fries never again will I ever get them again. For the price I could have got french fries at McDonald's and gotten more fries then this . :(
Tabatha Nash
The meat lovers melt was amazing. My husband and I loved it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Personal Pan Pizza
Leslie Eaton
Hands down my absolute favorite pizza place in Battle Creek. Food is excellent! Service is always friendly and positive and in a timely manner.
Atmosphere: 5
Food: 5
Service: 5
Dioaxzine
They have the best pizza, wings, and food around currently. I love getting their food, and the service is always great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Stuffed Crust, Breadsticks, Boneless Wings, Personal Pan Pizza
Eddie Lawcock
My wife and I had the best experience. The pizza we had was perfection it tasted and looked like it was destined to be in a pizza hut commercial thanks
Called for order multiple times for 20 mins at 9:30 - 9:50 pm. No one answered the phone drove past , no customers inside. Employees were standing around. Could be seen thru the window. Called again at 10:00 no answer and got switched to a foreign telemarketer to take my order. I Will never order from this establishment again.
Service: 1
Chip Cates
Had been craving that pan pizza taste for awhile and it was delivered by Pizza Hut. Enjoyed every bite like when I was a kid. We ordered on our way to pickup and while it said it was ready 10 minutes prior to our eta it still wasn't ready, but it wasn't a big deal. They even remembered our extra marinara for our cheese sticks! So Good!!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Pepperoni Pizza, Marinara, 5 Topping Large Pizza, Cinnamon Sticks, Supreme Pizza, Breadsticks, Cheese Sticks, 12 Hawaiian Chicken Pizza, Big Dinner Box with Pasta, Cinnamon Stick Icing Dipping Sauce, Personal Pan Pizza
Nate Jarstfer
So the app let me put an order through and when I went to pick it up they were closed even know online it said open. A worker looked at me when I was saying I had an order and ignored me. I would never order from this place the hours aren't accurate and the workers are obviously rude.
Atmosphere: 1
Food: 1
Service: 1
Lauren Dreysse
Waited at the hostess stand for 10 minutes for no one to ever show up. Got in the car and they were behind the building smoking.
Service: 1
Michael Burbank
This Pizza Hut has only been pretty good. The lady who took my phone call was very courteous.
I ordered a pizza with crispy cupparoni, received a pizza with regular pepperoni and tried to call to find a resolution at 11:00pm, (an hour before they close) and they refused to answer the phone. Sent me to a machine saying they were "closed"
Update - upon trying the pizza, it had no sauce on it. What a disappointment.
Ordered the $19.99 Deal Lg Stuffed Crust (my favorite pizza of their’s which came with 2 8-piece orders of Garlic Parm wings (thought I’d try them.)
Order showed, the wings were so good and filling, I could only eat one slice of pizza. I expected the wings to be nothing more than breading with barely any meat in them. To my surprise, they were huge with large amounts of meat and covered in Garlic Parm sauce.
So today, I order it again. Talk about disappointment. See picture. My wings, bare as the second they were pulled out of the vat, with just a little bit of Garlic Parm poured into the bottom of the container.
What happens when I call? The usual when I call to tell them my order was wrong (yes, I said the usual - that’s how many times I’ve call to complain about my order not being correct. You’d think I’d give up on this store, and I pretty much have. The only thing they ever get right with any consistency is their breadsticks (best in the business)) they don’t answer the phone - they NEVER answer the phone.
It gets redirected to corporate, whom after I asked five times if this was the actual store or corporate she lied and said the store (I know better). The. She said let transfer tin to the manager so “they” (another give away, if she was in-store she’d know which manager she was working with and know if it was a “he” or a “she”, not a “they”. Transferred. Rung. Ring. Ring. Ring. Dial tone. Never answered.
Their customer service sucks. One time they sent me this heart felt (template) letter on how they feel terrible for not making me happy with my order and this letter serves as a free pizza order to replace the mistake. They wouldn’t let me use it unless I brought it into the store. I said, I want delivery. Why should I have to go out of my way to replace a delivery order you screwed up. About a week before the letter expired (yes, they cared enough to send it but not enough to ensure I could use it when I wanted to). I went on theatre with it. Geez.
Here is a photo of my “Garlic Parm” wings.
Food: 4
Service: 4
I’m 57 and this was the worse Pizza from Pizza Hut I’ve ever had. So sad, I live in Detroit and came to Battle Creek for business. I hadn’t eaten anything all day. Ordered Backyard BBQ Chicken pizza. Let’s start with taste, flavor was definitely missing. I added pineapple & banana peppers. Actually, no banana peppers in the center, just the edges. Very little chicken and only on edges. Pineapples were in center but not on edges. Very little BBQ sauce, could barely taste it. Pizza was delivered on time but still cold and the worst part was it was the dryest pizza (even for thin crust) I’ve ever had. Pizza Hut, the manager’s & employee that prepared this should be embarrassed. Medium pizza, cinnamon sticks, delivery fees, taxes & tip $35 Merry Christmas because this customer was totally ripped off. So disgusting & disappointing. What exactly is the Business Model here serving trash like this?
Food: 1
Service: 5
Recommended dishes: Backyard BBQ Chicken Pizza, Cinnamon Stick Icing Dipping Sauce
Rude staff. Good pizza
Atmosphere: 3
Food: 5
Service: 2
My Mother & I were happy with our pizzas.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Stuffed Crust, Personal Pan Pizza
First time getting the pizza hut french fries never again will I ever get them again. For the price I could have got french fries at McDonald's and gotten more fries then this . :(
The meat lovers melt was amazing. My husband and I loved it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Personal Pan Pizza
Hands down my absolute favorite pizza place in Battle Creek. Food is excellent! Service is always friendly and positive and in a timely manner.
Atmosphere: 5
Food: 5
Service: 5
They have the best pizza, wings, and food around currently. I love getting their food, and the service is always great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Stuffed Crust, Breadsticks, Boneless Wings, Personal Pan Pizza
My wife and I had the best experience. The pizza we had was perfection it tasted and looked like it was destined to be in a pizza hut commercial thanks
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Called for order multiple times for 20 mins at 9:30 - 9:50 pm. No one answered the phone drove past , no customers inside. Employees were standing around. Could be seen thru the window. Called again at 10:00 no answer and got switched to a foreign telemarketer to take my order. I Will never order from this establishment again.
Service: 1
Had been craving that pan pizza taste for awhile and it was delivered by Pizza Hut. Enjoyed every bite like when I was a kid. We ordered on our way to pickup and while it said it was ready 10 minutes prior to our eta it still wasn't ready, but it wasn't a big deal. They even remembered our extra marinara for our cheese sticks! So Good!!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Pepperoni Pizza, Marinara, 5 Topping Large Pizza, Cinnamon Sticks, Supreme Pizza, Breadsticks, Cheese Sticks, 12 Hawaiian Chicken Pizza, Big Dinner Box with Pasta, Cinnamon Stick Icing Dipping Sauce, Personal Pan Pizza
So the app let me put an order through and when I went to pick it up they were closed even know online it said open. A worker looked at me when I was saying I had an order and ignored me. I would never order from this place the hours aren't accurate and the workers are obviously rude.
Atmosphere: 1
Food: 1
Service: 1
Waited at the hostess stand for 10 minutes for no one to ever show up. Got in the car and they were behind the building smoking.
Service: 1
This Pizza Hut has only been pretty good. The lady who took my phone call was very courteous.
Atmosphere: 4
Food: 4
Service: 4
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