Good evening. We had the worst service tonight. Every other week my fiance and I have a date night at the Bay City Michigan location. We usually go for the late night apps but tonight we wanted regular meals so we went in around 8pm. The service is usually amazing with no problems, but tonight was different. We got greeted nicely and sat down at our table. A few minutes went by and our server Julie came to the table and took our drink order. While waiting for our drinks she came and threw the plates down on our table very aggressively and didn’t say anything and kept walking. We brushed it off, a few minutes later she brought our drinks. My fiancé ordered a captain and cherry Pepsi and I ordered a bahama mama. As she was sitting our drinks mine was spilling all down the glass and she sat it down on the table, it spilled all over the table, I said “woah” and she never said one word, offered to clean it up, just walked away. Very rude if you ask me. My fiancé took a drink of his drink and it was not captain and coke. We waited for her to come back by and when she did he explained to her the drink was not correct. She then got an attitude “well she used like actually cherry Pepsi” and he said “that’s not captain and cherry Pepsi” she looked at it very disgusted and said “well what do you want then” and he said “a captain and cherry Pepsi” she said okay, and walked away with an attitude. Got back to the bar, snobby, giving us dirty looks talking to the manager. The manager then brought a new drink over in a short glass when a tall was ordered. And stated “i was warned so i brought it over” my fiancé got upset with that comment because what was he warned about? The customer not getting the correct drink? He kept arguing back and forth, didn’t apologize for the mistake and basically blamed my fiancé for the wrong drink when it is clearly the staff making the drinks. We then got up and walked out. Nobody said one word to us or apologized. So thanks to your bay city staff for loosing two very loyal customers.
Atmosphere: 1
Food: 3
Service: 1
Cynthia Carr-Norton
To many people chatting at hostess stand which we sat next to. Definitely down sized portions. Our server was great and attentive.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Spinach Dip, French Fries
Melissa Gibbs
Great food and drinks
Atmosphere: 5
Food: 5
Service: 5
Kenneth Doan
I had a salad, very delicious, enjoyed every bite. Great service.
Atmosphere: 5
Food: 5
Service: 5
Tiffany “T*I*P” Nichols
My Fiancé took me out we had the all you can eat was amazing! 😍 Made beautiful memories that will last forever ♾️ ForeverLocked2004
Atmosphere: 5
Food: 5
Service: 5
Scott J
Lunch specials are great with delicious food.
Atmosphere: 5
Food: 5
Service: 5
Joseph Syms
It was a very nice place, The service was great
Atmosphere: 5
Food: 5
Service: 5
Heather Vargas
Expensive but good food
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Burgers, Mozzarella Sticks, Bourbon Chicken, 2 for 25
Rylie Odell
The old lady that resembles a toad, with the heavy blue eyeshadow , was EXTREMELY RUDE ! Did everything in her power not to come back to our table when we were trying to get her attention. They sat us in the weird booth in the back that smelled like wet towels because of the fish tank right next to it. Manager on duty was cool tho.
Atmosphere: 1
Food: 1
Service: 1
Roy Smith
Love this place. Great food. Wish it was a touch bit cheaper.
We waited for an hour and a half for our main dishes which weren't even that good. The 3 of us were seated at 6:10 and received our main dishes at 7:25. So many people came and went before we were served. I guess we are lucky we ordered an appetizer. Next time we will opt for Uno's or just about anywhere else in town. Terrible service.
Atmosphere: 2
Food: 3
Service: 1
Darlene M.
There is no excuse for waiting 1 1/2 hrs for your dinner. Not eating here again. Looks like Uno's, Gatsby's are getting my business.
Atmosphere: 1
Food: 2
Service: 1
Nancy DeStefanis
I had the 6oz sirloin, and it was ok .The four cheese macaroni and cheese was bland . I normally do bit add salt to my food bou this needed it . Our service was good .
Atmosphere: 4
Food: 3
Service: 4
Michael Serens
I hate raw broccoli!
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Silverware
sribxy.
Meadow the host swore at me not cool. UNEXPECTABLE!!
Good evening. We had the worst service tonight. Every other week my fiance and I have a date night at the Bay City Michigan location. We usually go for the late night apps but tonight we wanted regular meals so we went in around 8pm. The service is usually amazing with no problems, but tonight was different. We got greeted nicely and sat down at our table. A few minutes went by and our server Julie came to the table and took our drink order. While waiting for our drinks she came and threw the plates down on our table very aggressively and didn’t say anything and kept walking. We brushed it off, a few minutes later she brought our drinks. My fiancé ordered a captain and cherry Pepsi and I ordered a bahama mama. As she was sitting our drinks mine was spilling all down the glass and she sat it down on the table, it spilled all over the table, I said “woah” and she never said one word, offered to clean it up, just walked away. Very rude if you ask me. My fiancé took a drink of his drink and it was not captain and coke. We waited for her to come back by and when she did he explained to her the drink was not correct. She then got an attitude “well she used like actually cherry Pepsi” and he said “that’s not captain and cherry Pepsi” she looked at it very disgusted and said “well what do you want then” and he said “a captain and cherry Pepsi” she said okay, and walked away with an attitude. Got back to the bar, snobby, giving us dirty looks talking to the manager. The manager then brought a new drink over in a short glass when a tall was ordered. And stated “i was warned so i brought it over” my fiancé got upset with that comment because what was he warned about? The customer not getting the correct drink? He kept arguing back and forth, didn’t apologize for the mistake and basically blamed my fiancé for the wrong drink when it is clearly the staff making the drinks. We then got up and walked out. Nobody said one word to us or apologized. So thanks to your bay city staff for loosing two very loyal customers.
Atmosphere: 1
Food: 3
Service: 1
To many people chatting at hostess stand which we sat next to. Definitely down sized portions. Our server was great and attentive.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Spinach Dip, French Fries
Great food and drinks
Atmosphere: 5
Food: 5
Service: 5
I had a salad, very delicious, enjoyed every bite. Great service.
Atmosphere: 5
Food: 5
Service: 5
My Fiancé took me out we had the all you can eat was amazing! 😍 Made beautiful memories that will last forever ♾️
ForeverLocked2004
Atmosphere: 5
Food: 5
Service: 5
Lunch specials are great with delicious food.
Atmosphere: 5
Food: 5
Service: 5
It was a very nice place, The service was great
Atmosphere: 5
Food: 5
Service: 5
Expensive but good food
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Burgers, Mozzarella Sticks, Bourbon Chicken, 2 for 25
The old lady that resembles a toad, with the heavy blue eyeshadow , was EXTREMELY RUDE ! Did everything in her power not to come back to our table when we were trying to get her attention. They sat us in the weird booth in the back that smelled like wet towels because of the fish tank right next to it. Manager on duty was cool tho.
Atmosphere: 1
Food: 1
Service: 1
Love this place. Great food. Wish it was a touch bit cheaper.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Spinach & Artichoke Dip, Chicken Wings, Mushroom and Swiss Burger with Fries, Burgers, Mozzarella Sticks, Appetizer Platter, Artichoke Dip, Silverware
Restaurantji Recommends
We waited for an hour and a half for our main dishes which weren't even that good. The 3 of us were seated at 6:10 and received our main dishes at 7:25. So many people came and went before we were served. I guess we are lucky we ordered an appetizer. Next time we will opt for Uno's or just about anywhere else in town. Terrible service.
Atmosphere: 2
Food: 3
Service: 1
There is no excuse for waiting 1 1/2 hrs for your dinner. Not eating here again. Looks like Uno's, Gatsby's are getting my business.
Atmosphere: 1
Food: 2
Service: 1
I had the 6oz sirloin, and it was ok .The four cheese macaroni and cheese was bland . I normally do bit add salt to my food bou this needed it . Our service was good .
Atmosphere: 4
Food: 3
Service: 4
I hate raw broccoli!
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Silverware
Meadow the host swore at me not cool. UNEXPECTABLE!!
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Menu
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