Took my family to lunch and ordered 2 kid meals and 2 baconator meals. The hamburgers came out barely warm and the cheese was cold. The fries were old cold and stale. This was my first visit to this location and will be my last. I felt like I was eating a hamburger I reheated from my refrigerator. Was told it was due to short staff. At a price of over 40 dollars.
Atmosphere: 1
Food: 1
Service: 1
Andrea Elisech
Every time I order from here they mess up my order the first time I ordered the thin mint chocolate frosty they only gave me the chocolate frosty then I order again and no spoons napkins in the bag how can I eat my frosty or chilli if there isn't a spoon in the bag and I'm at work get your crap together Wendy's
Atmosphere: 1
Food: 1
Service: 1
Safari Gandalf
I have never gotten the correct order from this Wendy’s. They either lack competency or do it on purpose to drive away business.
Atmosphere: 1
Food: 1
Service: 1
Matt Engster
Ordered a son of baconator, very disappointed. Will not go back to this location
Food: 1
Service: 2
Troy Marko
Service is bad . So avoid this Wendy's employees have no clue what is going on .
Atmosphere: 1
Food: 1
Service: 1
john williams
This place is nasty and un kept. The trash needs to be taken out, and the staff is friendly, tho but understaffed. This place needs some TLC immediately.
Atmosphere: 1
Service: 1
Matthew Pikaart
40min wait is bullshit
Atmosphere: 1
Food: 1
Service: 1
Kelly Ball
Each time I mobile order on evenings, from Wendy's on Euclid in Bay City, they mess up my order. I am fairly certain that at this point, it is deliberate.
EVERY TIME, they leave out my sauces, and sour creams. About a third of the time, they leave out something major, or give us an entirely wrong order. I call to let them know, they hang up on me at least once EVERY TIME-they know my phone number as my orders are mobile. I am concerned that they are going to use my phone number to harm myself or my family-and I'm not kidding one bit.
I should not say they, it is the manager. The same manager over and over. We reported it to corporate the last time and they apologized and sent me a $10 coupon to my app account. We gave them additional chances, but used the coupon on the day shift instead of night.
Tonight, I really wanted some nuggets, so we tried again. NOPE. They only gave me one of my drinks, no onions in my chili, no sour cream, no sauce for my nuggets. I called the store. IT'S ON CAMERA...LOOK AT IT HAPPEN AND STOP LETTING IT GO.
They hung up the first time. When they did answer, I was very kind and friendly. She was VERY snarky and disrespectful. As soon as I told her who I was and that they left out my second drink, she says,"If you had a second drink, maybe the person you sent to pick it up forgot it." I paused, and said, "Sure, the one my husband forgot to pick up." She tells me, "Well, it's not OUR fault he can't remember to pick up your drink. We'll replace it, anyway."
She said bye, before I could say anything, I asked, "So, did you guys throw away a drink?" She tried saying bye again, so I repeated myself. She admitted they threw it away and reiterated that it was the fault of my husband because he did not ASK them for the second drink. She hung up on me before I could tell her about the onion, sauces and sour cream.
Here's the kicker...I was on speaker phone with him when he picked it up and I heard a female voice say, "have a nice night". That means the order should have been all handed out-as in completed order. Not as in, oh, I need to ask to make sure they did not leave anything out. He had no idea what I ordered, Had three teeth pulled today, and why do I have to tell the person I send to pick up my food what I have ordered? He is already doing something kind for me, why should HE be responsible for doing a job that a Wendy's employee is PAID to do?
So Wendy's, when did it become cool to allow your employees to fully disrespect your customers to this degree. I would not doubt if that manager did something to my food with the attitude that she has. When did it become not the stores responsibility to hand out ALL of an order, but the customers job? Do we get paid to do that for you? And even if her argument is acceptable. Even if he SHOULD have known and made sure it was in there, where were my onions, sauces and sour cream? Should he have held up the drive thru while he fumbled through the bags taking everything out, opening every container to see if anything was left out--opening my chili so it gets cold in 10 degree weather? Identifying every item on a burger? What would that do to their times? Is that what you want? Long wait times? People being upset? I'm done being upset about this. And this message is going EVERYWHERE I can post it. Because my dollars will talk. I used to order from Wendy's all the time--often twice daily, for multiple people. Not anymore. Maybe never again.
Incidentally, ALL of the other staff at that store are kind, thoughtful folks. Including the other managers. But you allow this ONE PERSON to act like this? To be so rude and aggressive with a customer that she KNOWS has reported her for it in the past on MULTIPLE occasions (I let at least 25 incidents pass and only called to get
Atmosphere: 1
Food: 3
Service: 1
Tina Marie
Wendy's is about the best fast food place out here in my opinion. I go there frequently because there's one right around the corner from me.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Jr Cheeseburger
jim baker
I hate to say this cause I love Wendys but I'll probably never come to this one again...I went in to grab some food and decided to use the bathroom first...an employee came out with 1 glove on 1 glove off and he wasn't in there cleaning the bathrooms cause the floor was dirty and there was urine in the toilet still...so tell me sir...what were you doing in the bathroom with 1 glove on and why did you think it was okay to walk back into the kitchen with that glove on?....disgusting and disappointing....
Best Wendy's, they never forget anything and are friendly. Appleb Pecan salad, pomegranate vinaigrette is damn good for fast food.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Apple Pecan Salad
Heather Hill
My order was taken wrong and I was told to pull forward to get the remaining three burgers I waited for 15 minutes no one came out My daughter went in and they told her we're sorry we gave you food away so I went in to get my food The gentleman was kind and offered me and my daughter of Frosty for the inconvenience.
Atmosphere: 5
Food: 5
Service: 2
Rudolph Skillman Jr
I have to have a Chocolate Frosty at least twice a month.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Chocolate Frosty, Chili
Melissa Burgess
Why do they ask what kind of sauce I want for my nuggets if they’re not gonna put it in my bag and I get home and I have nothing to dip my nuggets in what’s the point ridiculous! The lettuce on my Junior cheeseburger deluxe are just torn pieces of lettuce, just shabby. I guess what do I expect for what $1.99 I guess it’s OK whatever it’s just whatever that’s what I think of the taste of it.
Took my family to lunch and ordered 2 kid meals and 2 baconator meals. The hamburgers came out barely warm and the cheese was cold. The fries were old cold and stale. This was my first visit to this location and will be my last. I felt like I was eating a hamburger I reheated from my refrigerator. Was told it was due to short staff. At a price of over 40 dollars.
Atmosphere: 1
Food: 1
Service: 1
Every time I order from here they mess up my order the first time I ordered the thin mint chocolate frosty they only gave me the chocolate frosty then I order again and no spoons napkins in the bag how can I eat my frosty or chilli if there isn't a spoon in the bag and I'm at work get your crap together Wendy's
Atmosphere: 1
Food: 1
Service: 1
I have never gotten the correct order from this Wendy’s. They either lack competency or do it on purpose to drive away business.
Atmosphere: 1
Food: 1
Service: 1
Ordered a son of baconator, very disappointed. Will not go back to this location
Food: 1
Service: 2
Service is bad . So avoid this Wendy's employees have no clue what is going on .
Atmosphere: 1
Food: 1
Service: 1
This place is nasty and un kept. The trash needs to be taken out, and the staff is friendly, tho but understaffed. This place needs some TLC immediately.
Atmosphere: 1
Service: 1
40min wait is bullshit
Atmosphere: 1
Food: 1
Service: 1
Each time I mobile order on evenings, from Wendy's on Euclid in Bay City, they mess up my order. I am fairly certain that at this point, it is deliberate.
EVERY TIME, they leave out my sauces, and sour creams. About a third of the time, they leave out something major, or give us an entirely wrong order. I call to let them know, they hang up on me at least once EVERY TIME-they know my phone number as my orders are mobile. I am concerned that they are going to use my phone number to harm myself or my family-and I'm not kidding one bit.
I should not say they, it is the manager. The same manager over and over. We reported it to corporate the last time and they apologized and sent me a $10 coupon to my app account. We gave them additional chances, but used the coupon on the day shift instead of night.
Tonight, I really wanted some nuggets, so we tried again. NOPE.
They only gave me one of my drinks, no onions in my chili, no sour cream, no sauce for my nuggets. I called the store. IT'S ON CAMERA...LOOK AT IT HAPPEN AND STOP LETTING IT GO.
They hung up the first time. When they did answer, I was very kind and friendly. She was VERY snarky and disrespectful. As soon as I told her who I was and that they left out my second drink, she says,"If you had a second drink, maybe the person you sent to pick it up forgot it." I paused, and said, "Sure, the one my husband forgot to pick up." She tells me, "Well, it's not OUR fault he can't remember to pick up your drink. We'll replace it, anyway."
She said bye, before I could say anything, I asked, "So, did you guys throw away a drink?" She tried saying bye again, so I repeated myself. She admitted they threw it away and reiterated that it was the fault of my husband because he did not ASK them for the second drink.
She hung up on me before I could tell her about the onion, sauces and sour cream.
Here's the kicker...I was on speaker phone with him when he picked it up and I heard a female voice say, "have a nice night". That means the order should have been all handed out-as in completed order. Not as in, oh, I need to ask to make sure they did not leave anything out. He had no idea what I ordered, Had three teeth pulled today, and why do I have to tell the person I send to pick up my food what I have ordered? He is already doing something kind for me, why should HE be responsible for doing a job that a Wendy's employee is PAID to do?
So Wendy's, when did it become cool to allow your employees to fully disrespect your customers to this degree. I would not doubt if that manager did something to my food with the attitude that she has. When did it become not the stores responsibility to hand out ALL of an order, but the customers job? Do we get paid to do that for you? And even if her argument is acceptable. Even if he SHOULD have known and made sure it was in there, where were my onions, sauces and sour cream? Should he have held up the drive thru while he fumbled through the bags taking everything out, opening every container to see if anything was left out--opening my chili so it gets cold in 10 degree weather? Identifying every item on a burger? What would that do to their times? Is that what you want? Long wait times? People being upset? I'm done being upset about this. And this message is going EVERYWHERE I can post it. Because my dollars will talk. I used to order from Wendy's all the time--often twice daily, for multiple people. Not anymore. Maybe never again.
Incidentally, ALL of the other staff at that store are kind, thoughtful folks. Including the other managers. But you allow this ONE PERSON to act like this? To be so rude and aggressive with a customer that she KNOWS has reported her for it in the
past on MULTIPLE occasions (I let at least 25 incidents pass and only called to get
Atmosphere: 1
Food: 3
Service: 1
Wendy's is about the best fast food place out here in my opinion. I go there frequently because there's one right around the corner from me.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Jr Cheeseburger
I hate to say this cause I love Wendys but I'll probably never come to this one again...I went in to grab some food and decided to use the bathroom first...an employee came out with 1 glove on 1 glove off and he wasn't in there cleaning the bathrooms cause the floor was dirty and there was urine in the toilet still...so tell me sir...what were you doing in the bathroom with 1 glove on and why did you think it was okay to walk back into the kitchen with that glove on?....disgusting and disappointing....
Restaurantji Recommends
Best Wendy's, they never forget anything and are friendly. Appleb Pecan salad, pomegranate vinaigrette is damn good for fast food.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Apple Pecan Salad
My order was taken wrong and I was told to pull forward to get the remaining three burgers I waited for 15 minutes no one came out My daughter went in and they told her we're sorry we gave you food away so I went in to get my food The gentleman was kind and offered me and my daughter of Frosty for the inconvenience.
Atmosphere: 5
Food: 5
Service: 2
I have to have a Chocolate Frosty at least twice a month.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Chocolate Frosty, Chili
Why do they ask what kind of sauce I want for my nuggets if they’re not gonna put it in my bag and I get home and I have nothing to dip my nuggets in what’s the point ridiculous! The lettuce on my Junior cheeseburger deluxe are just torn pieces of lettuce, just shabby. I guess what do I expect for what $1.99 I guess it’s OK whatever it’s just whatever that’s what I think of the taste of it.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Pumpkin Spice Frosty
Fries got cold real quick, chili was good
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Chili
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