The fries tasted like they were cooked yesterday and warmed back up. Something wasn't quite right about the beef and cheddar. Almost like the meat was starting to go bad. I won't be craving Arby's anytime soon that's for sure.
Food: 1
T VH
The drive thru order speaker is funky since the baseball bat must have done some damage, looks like it happened a long time ago. Straighten the oder out at the window, gen z still needs to work on socializing but worked out correctly. Recived our order- loaded Italian lacked tomato and red onions of any decent quality and then the shredded lettuce covered in mayo didn't help the flat soggy bun.. nice cut in half which made it easy to get rid of half of it in the hiding trash can. Classic cheddar were so so, I was told but I did notice the beef looked brown but I guess that's what fresh beef looks like. Overall, its just a basic assembly line Arby's, I really like the turkey bacon I got in Grandville and the building was perfect. 3 stars is average. We've driven past this Arby's and might use again but today it was just off. Sorry no pictures, but nothing looked like advertised.
Atmosphere: 2
Food: 2
Service: 2
Debbie T
Service was very friendly, order was correct and location was clean. Thank you
Atmosphere: 5
Food: 5
Service: 5
Matt Blackbeard
It's Arby's
Izak Cummins
This was one of the better fast food places with super nice people and all the sudden they became insanely disrespectful. They messed up our order multiple times and acted like we were dumb and we could hear them in the back acting like they didn't mess up anything. We wait for over 20 to 30 minutes for ONE burger after we told them about 8 times what was spose to be on the burger (it was a number 6 with no vegetables) and they gave us the number 5.
Atmosphere: 1
Food: 2
Service: 1
Jason Moore
To the staff working on 7/26/25 at 6:00pm. Just wow. I've seen horrible fast food service before but you guys took it to epic proportions.
Atmosphere: 1
Food: 2
Service: 1
Adam Chappell
A fantastic Arby's location. Clean and fresh.
Atmosphere: 4
Food: 4
Service: 5
Marylou Czarny
Two words Cheese Steak was on the front sign..I love a good cheese steak sandwich..take it off you sign and menu..worst I've ever had..I only ate half because I was so hungry I didn't eat breakfast and it was over $8 so I didn't have money to buy something else on the go..very disappointed actually it was disgusting horrible .and I love Arby's for a fast food restaurant..besides Culvers..your Gyro is awesome..but don't serve or promote the cheese steak..😝
Atmosphere: 2
Food: 1
Service: 4
Maddz
Tried to bite into my chicken slider and threw up. It was like they fried a fatty piece of shoe leather. Idek how that's possible.
the food is always great but the manager was rude when we came in because he had to stop what he was doing super passive aggressive about it. just seemed like he didn’t want to be there. while we were getting our drinks he proceeded to yell at an employee about hours. overall very aggressive and rude atmosphere
Atmosphere: 1
Food: 5
Service: 1
Rusty Shackleford
We were at the big rapids mi Arby's on 6/8/25 at 3pm and the staff was very unprofessional commenting on my wifes choice of food and yelling personal things out to other coworkers and throwing things at each other very childish.
Atmosphere: 1
Food: 3
Service: 1
Theodore Stone
The employee taking orders over entercom needs a hearing check or your entercom system is not working. She was also RUDE, otherwise the food was delicious. The employee Dallas was incredible, thank you!
Good service
Atmosphere: 4
Food: 4
Service: 4
The fries tasted like they were cooked yesterday and warmed back up. Something wasn't quite right about the beef and cheddar. Almost like the meat was starting to go bad. I won't be craving Arby's anytime soon that's for sure.
Food: 1
The drive thru order speaker is funky since the baseball bat must have done some damage, looks like it happened a long time ago.
Straighten the oder out at the window, gen z still needs to work on socializing but worked out correctly.
Recived our order- loaded Italian lacked tomato and red onions of any decent quality and then the shredded lettuce covered in mayo didn't help the flat soggy bun.. nice cut in half which made it easy to get rid of half of it in the hiding trash can.
Classic cheddar were so so, I was told but I did notice the beef looked brown but I guess that's what fresh beef looks like.
Overall, its just a basic assembly line Arby's, I really like the turkey bacon I got in Grandville and the building was perfect.
3 stars is average. We've driven past this Arby's and might use again but today it was just off.
Sorry no pictures, but nothing looked like advertised.
Atmosphere: 2
Food: 2
Service: 2
Service was very friendly, order was correct and location was clean. Thank you
Atmosphere: 5
Food: 5
Service: 5
It's Arby's
This was one of the better fast food places with super nice people and all the sudden they became insanely disrespectful. They messed up our order multiple times and acted like we were dumb and we could hear them in the back acting like they didn't mess up anything. We wait for over 20 to 30 minutes for ONE burger after we told them about 8 times what was spose to be on the burger (it was a number 6 with no vegetables) and they gave us the number 5.
Atmosphere: 1
Food: 2
Service: 1
To the staff working on 7/26/25 at 6:00pm. Just wow. I've seen horrible fast food service before but you guys took it to epic proportions.
Atmosphere: 1
Food: 2
Service: 1
A fantastic Arby's location. Clean and fresh.
Atmosphere: 4
Food: 4
Service: 5
Two words Cheese Steak was on the front sign..I love a good cheese steak sandwich..take it off you sign and menu..worst I've ever had..I only ate half because I was so hungry I didn't eat breakfast and it was over $8 so I didn't have money to buy something else on the go..very disappointed actually it was disgusting horrible .and I love Arby's for a fast food restaurant..besides Culvers..your Gyro is awesome..but don't serve or promote the cheese steak..😝
Atmosphere: 2
Food: 1
Service: 4
Tried to bite into my chicken slider and threw up. It was like they fried a fatty piece of shoe leather. Idek how that's possible.
Atmosphere: 2
Food: 1
Service: 4
Restaurantji Recommends
Awesome
Atmosphere: 5
Food: 5
Service: 5
the food is always great but the manager was rude when we came in because he had to stop what he was doing super passive aggressive about it. just seemed like he didn’t want to be there. while we were getting our drinks he proceeded to yell at an employee about hours. overall very aggressive and rude atmosphere
Atmosphere: 1
Food: 5
Service: 1
We were at the big rapids mi Arby's on 6/8/25 at 3pm and the staff was very unprofessional commenting on my wifes choice of food and yelling personal things out to other coworkers and throwing things at each other very childish.
Atmosphere: 1
Food: 3
Service: 1
The employee taking orders over entercom needs a hearing check or your entercom system is not working. She was also RUDE, otherwise the food was delicious. The employee Dallas was incredible, thank you!
Atmosphere: 2
Food: 5
Service: 2
Customer friendly and hot product
Atmosphere: 5
Food: 5
Service: 5
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