Our first time here, we orderd Chai latte and turtle coffee. Tasted the chai and there was absolutely no tea flavor whatsoever. (Weakest drink ever.) I went back through and asked for a coffee carmel drink instead and when we got to the window they said "sorry, we have to charge you for this drink as well." I assumed, being a Starbucks lover, they would replace the drink. The worker said manager said we have to charge you for this drink as well. When I questioned this, she said "well the best I could do is give you my employee discount." How is this good customer service? We were kind and respectful, we paid full price for the drink anyway. (Coffees were not great either; lacking flavor. Candy Land cups were cute!) That all said, we will not be returning to Scooters, which is unfortunate, because we spend big money on coffee, pastries and gifts weekly.
Atmosphere: 2
Food: 1
Service: 1
Jenna Kuikstra
I do love it here, everyone is always so friendly. But I'd really love if I could view the menu AND have a price next to it. I don't want to have to look at someone else's pictures and zoom in to see a price. I should be able to get right on the website and there be a price next to the drink. Doing that could actually help some people decide if they want to stop by or not.
Atmosphere: 4
Food: 4
Service: 4
Man with The Goldengun
Employee used my card to pay for someone else's order and didn't say something
Atmosphere: 1
Food: 2
Service: 1
karen doty
Was a great coffee. Some where i had not had a foo foo coffee (as i call them) at before.
Service: 4
janiya abraham
Their smoothies here are so good. I love the mango one. Their breakfast burritos are also very yummy but their a bit on the small side.
Atmosphere: 5
Food: 4
Service: 5
Curt Luther
Excellent coffee!
Atmosphere: 5
Food: 5
Service: 5
Norma Naylor
Really enjoy their coffee. Haven't tried any of the food. Employees are always smiling and friendly!
Service: 5
Amy Gibbons (monarchwhisperer)
A bit pricey but worth it for sure!
Atmosphere: 5
Food: 5
Service: 5
Abdul
3 stars, is my standard for average and that’s how I feel about this please. I got one Frappuccino and one blender. The blender is like a milkshake because it has ice cream with coffee and the frap is your standard syrup, coffee and milk. Really disappointed by the amount of ice in each drink. I feel like it’s too much in the blender, even if it is a milkshake. Use more ice cream. What are you trying to do save more money by using ice? The texture is small shards of ice. I can taste the HALF CUP of ice you used. I get the blender kind of but why the frap? It’s literally a latte. There’s no ice of that level that should be involved. Plus this place I feel like the flavor is always lacking. I’d much rather drive an hour to Grand Rapids, wait for my monthly trips there, and get a better coffee drink from a local store. As i typed this I got more mad so I apologize for the increasing aggression. These drinks were worse than McDonald’s. At least they put syrup that tastes good and their coffee is better. You can tell from the picture I hope most of the drink is one big block of ice that melts :((((.
Service has nice people all the time though.
Update: last two pics show how much of the drink was ice (some of the ice melted and was drunk)
Extremely rude staff. “Sunny” and her friends like to harass people on the internet.
Atmosphere: 1
Food: 2
Service: 1
Jenna Peterson
Scooted into scooters today and it did not disappoint! The menu was amazing, and the staff was knowledgeable and friendly! I will 100 % be returning for more Peanut butter Crunch coffee!!
Atmosphere: 5
Food: 5
Service: 5
Angela Denny
My son and I love all of the drinks and food! The service is amazing! It will definitely be our new spot!
Kid-friendliness: The kid’s smoothies are delicious! Kid approved!
Atmosphere: 5
Food: 5
Service: 5
Kameryn Crosby
I had the opportunity to attend a taste testing session with Molly and Kristen. They were super friendly. I was able to try drink and food items that I have not had and was amazed. And have widened my order choices and was able to step out of my comfort zone. I highly recommend this place!
Atmosphere: 5
Food: 5
Service: 5
Kaitlynn McCauley
Have loved this scooters since it opened, recently got accepted to be a taste tester and had a chance to expand my horizon. Love all the drinks and food options I tried!
Our first time here, we orderd Chai latte and turtle coffee. Tasted the chai and there was absolutely no tea flavor whatsoever. (Weakest drink ever.) I went back through and asked for a coffee carmel drink instead and when we got to the window they said "sorry, we have to charge you for this drink as well." I assumed, being a Starbucks lover, they would replace the drink. The worker said manager said we have to charge you for this drink as well. When I questioned this, she said "well the best I could do is give you my employee discount." How is this good customer service? We were kind and respectful, we paid full price for the drink anyway. (Coffees were not great either; lacking flavor. Candy Land cups were cute!) That all said, we will not be returning to Scooters, which is unfortunate, because we spend big money on coffee, pastries and gifts weekly.
Atmosphere: 2
Food: 1
Service: 1
I do love it here, everyone is always so friendly. But I'd really love if I could view the menu AND have a price next to it. I don't want to have to look at someone else's pictures and zoom in to see a price. I should be able to get right on the website and there be a price next to the drink. Doing that could actually help some people decide if they want to stop by or not.
Atmosphere: 4
Food: 4
Service: 4
Employee used my card to pay for someone else's order and didn't say something
Atmosphere: 1
Food: 2
Service: 1
Was a great coffee. Some where i had not had a foo foo coffee (as i call them) at before.
Service: 4
Their smoothies here are so good. I love the mango one. Their breakfast burritos are also very yummy but their a bit on the small side.
Atmosphere: 5
Food: 4
Service: 5
Excellent coffee!
Atmosphere: 5
Food: 5
Service: 5
Really enjoy their coffee. Haven't tried any of the food. Employees are always smiling and friendly!
Service: 5
A bit pricey but worth it for sure!
Atmosphere: 5
Food: 5
Service: 5
3 stars, is my standard for average and that’s how I feel about this please. I got one Frappuccino and one blender. The blender is like a milkshake because it has ice cream with coffee and the frap is your standard syrup, coffee and milk. Really disappointed by the amount of ice in each drink. I feel like it’s too much in the blender, even if it is a milkshake. Use more ice cream. What are you trying to do save more money by using ice? The texture is small shards of ice. I can taste the HALF CUP of ice you used. I get the blender kind of but why the frap? It’s literally a latte. There’s no ice of that level that should be involved. Plus this place I feel like the flavor is always lacking. I’d much rather drive an hour to Grand Rapids, wait for my monthly trips there, and get a better coffee drink from a local store. As i typed this I got more mad so I apologize for the increasing aggression. These drinks were worse than McDonald’s. At least they put syrup that tastes good and their coffee is better. You can tell from the picture I hope most of the drink is one big block of ice that melts :((((.
Service has nice people all the time though.
Update: last two pics show how much of the drink was ice (some of the ice melted and was drunk)
Atmosphere: 5
Food: 2
Service: 5
Sunny is rude. Her and her boyfriend harass me
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Extremely rude staff. “Sunny” and her friends like to harass people on the internet.
Atmosphere: 1
Food: 2
Service: 1
Scooted into scooters today and it did not disappoint! The menu was amazing, and the staff was knowledgeable and friendly! I will 100 % be returning for more Peanut butter Crunch coffee!!
Atmosphere: 5
Food: 5
Service: 5
My son and I love all of the drinks and food! The service is amazing! It will definitely be our new spot!
Kid-friendliness: The kid’s smoothies are delicious! Kid approved!
Atmosphere: 5
Food: 5
Service: 5
I had the opportunity to attend a taste testing session with Molly and Kristen. They were super friendly. I was able to try drink and food items that I have not had and was amazed. And have widened my order choices and was able to step out of my comfort zone. I highly recommend this place!
Atmosphere: 5
Food: 5
Service: 5
Have loved this scooters since it opened, recently got accepted to be a taste tester and had a chance to expand my horizon. Love all the drinks and food options I tried!
Atmosphere: 5
Food: 5
Service: 5
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