i had to drive back around three times because they gave me the wrong order multiple times.
Atmosphere: 1
Food: 1
Service: 1
Elizabeth
Bad Customer service. Waited at the speaker for about 20 minutes, barely any cars, the car infront of me has waited 30 minutes. Very Unprofessional and the workers were rude. If you thinking about going to sonic just go to Culver’s down the street, Im telling you their customer service is 100x better.
Service: 1
James Molpus
Best slushies you can get! Great value as well. Try a cherry slush and make it dirty. You're welcome.
Atmosphere: 5
Food: 5
Service: 5
Amber Smith
The staff are super accommodating and nice!
Atmosphere: 5
Food: 5
Service: 5
Heaven
We tried the Pretzel Burger, a double smash with fries, jalapeño poppers, the Flamingo drink, and a Blue Razz slushy with boba pearls, everything was absolutely great. I asked for extra mayo and they definitely delivered; they don’t skimp at all. We went around 6 PM and our food came out quickly. The attendant was polite when we walked out. Overall, a really good experience and we’ll definitely be back when were in town.
Atmosphere: 4
Food: 5
Service: 5
J.M.
I ordered take out an hour before close, 0 other customers in the drive thru. The double pretzel burger. It was extremely greasy, basically soaking in a puddle of grease. My fries were over half way dumped into the bag from their container, and on top of the greasy burger, 0 napkins. I’m not sure if it’s “normal” for it to be this greasy, but the least they could do is throw napkins in the bag!
Atmosphere: 2
Food: 2
Service: 3
Jared Yatch
I had three cars in front of me going through the drive thru. I waited 40 minutes and finally had to pull out of short lineup to get where I needed to go to be on time. This isn’t the only time this has happened at this location. I know as a franchisee myself, I would be pretty upset if my employees were moving that slowly. To many bad experiences at this location. I will gladly give McDonalds my business from now on when I past through birch run
Service: 1
JA “JAB” B
Not a fan of the burgers and or fries defiantly no on the onion rings there sweet.. Gross
Atmosphere: 4
Food: 2
Service: 2
Steve D
The drive thru speaker was a nightmare. But our slushies were fantastic
Atmosphere: 3
Food: 5
Service: 5
Lindsy LeFevere
I remember when you first opened you were pretty good. What happened?
I ate there yesterday for the first time in many years and it definitely wasn’t worth the $13 spent. The drive thru was painfully slow at 1:45 in the afternoon, waited 15 minutes for my order. By the time I got my order, the lemonade was incredibly watered down, the cheese sticks tasted old and my junior cheeseburger was dried out. A very disappointing experience.
Ordered food through the app. App said to push the button to have our food brought out to us. We pushed the button and waited for 20 minutes for someone to come on the speaker and tell us the only way to order is through the drive through. Sat in the drive through for another 15 minutes. Food was barely warm. Serving sizes were small. Food lacked flavor. I was so excited to finally try Sonic because they don't have one where I live. I should have just went to Burger King. I was incredibly disappointed and will never eat at Sonics again.
Gigi Lavictoire
We went to Birch Run location at least three times in past three weeks and none of those times could we get served. We sat there and no one would answer the service phone.
Follow up: I was given a phone number to call to complain to follow up with management to hold them accountable. How about the person who responded to me call and hold him accountable? Why am I talked to do this? I am not corporate America's babysitter.
Lj
Its like - Really?? This place continues to be open. I dont know how and if you go visit this Sonic in birch run, you will be asking the same thing. How does this place even pay its bills? The drive in part looks like it was attacked by godzilla. Service is so slow its in reverse. Drive thru is more like Drive and sit. Staff not trained but only to quote prices and take money. This is a serious down grade from any other Sonic i ever visted. Disappointing at very best.
Sue Lawrence
Coney was not good
Jeff Oosterhof (Buckshot513)
How they are still in business is beside me! Food is usually okay but the service is always extremely slow! Definitely not fast food! Don’t try and order in the car stall you’ll never get your order placed! Drive thru only takes about one order every 5 minutes! If you’re in a hurry do not come here!
i had to drive back around three times because they gave me the wrong order multiple times.
Atmosphere: 1
Food: 1
Service: 1
Bad Customer service. Waited at the speaker for about 20 minutes, barely any cars, the car infront of me has waited 30 minutes. Very Unprofessional and the workers were rude. If you thinking about going to sonic just go to Culver’s down the street, Im telling you their customer service is 100x better.
Service: 1
Best slushies you can get! Great value as well. Try a cherry slush and make it dirty. You're welcome.
Atmosphere: 5
Food: 5
Service: 5
The staff are super accommodating and nice!
Atmosphere: 5
Food: 5
Service: 5
We tried the Pretzel Burger, a double smash with fries, jalapeño poppers, the Flamingo drink, and a Blue Razz slushy with boba pearls, everything was absolutely great. I asked for extra mayo and they definitely delivered; they don’t skimp at all. We went around 6 PM and our food came out quickly. The attendant was polite when we walked out. Overall, a really good experience and we’ll definitely be back when were in town.
Atmosphere: 4
Food: 5
Service: 5
I ordered take out an hour before close, 0 other customers in the drive thru. The double pretzel burger. It was extremely greasy, basically soaking in a puddle of grease. My fries were over half way dumped into the bag from their container, and on top of the greasy burger, 0 napkins. I’m not sure if it’s “normal” for it to be this greasy, but the least they could do is throw napkins in the bag!
Atmosphere: 2
Food: 2
Service: 3
I had three cars in front of me going through the drive thru. I waited 40 minutes and finally had to pull out of short lineup to get where I needed to go to be on time. This isn’t the only time this has happened at this location. I know as a franchisee myself, I would be pretty upset if my employees were moving that slowly. To many bad experiences at this location. I will gladly give McDonalds my business from now on when I past through birch run
Service: 1
Not a fan of the burgers and or fries defiantly no on the onion rings there sweet.. Gross
Atmosphere: 4
Food: 2
Service: 2
The drive thru speaker was a nightmare. But our slushies were fantastic
Atmosphere: 3
Food: 5
Service: 5
I remember when you first opened you were pretty good. What happened? I ate there yesterday for the first time in many years and it definitely wasn’t worth the $13 spent. The drive thru was painfully slow at 1:45 in the afternoon, waited 15 minutes for my order. By the time I got my order, the lemonade was incredibly watered down, the cheese sticks tasted old and my junior cheeseburger was dried out. A very disappointing experience.
Restaurantji Recommends
Ordered food through the app. App said to push the button to have our food brought out to us. We pushed the button and waited for 20 minutes for someone to come on the speaker and tell us the only way to order is through the drive through. Sat in the drive through for another 15 minutes. Food was barely warm. Serving sizes were small. Food lacked flavor. I was so excited to finally try Sonic because they don't have one where I live. I should have just went to Burger King. I was incredibly disappointed and will never eat at Sonics again.
We went to Birch Run location at least three times in past three weeks and none of those times could we get served. We sat there and no one would answer the service phone.
Follow up: I was given a phone number to call to complain to follow up with management to hold them accountable. How about the person who responded to me call and hold him accountable? Why am I talked to do this? I am not corporate America's babysitter.
Its like - Really?? This place continues to be open. I dont know how and if you go visit this Sonic in birch run, you will be asking the same thing. How does this place even pay its bills? The drive in part looks like it was attacked by godzilla. Service is so slow its in reverse. Drive thru is more like Drive and sit.
Staff not trained but only to quote prices and take money. This is a serious down grade from any other Sonic i ever visted. Disappointing at very best.
Coney was not good
How they are still in business is beside me! Food is usually okay but the service is always extremely slow! Definitely not fast food! Don’t try and order in the car stall you’ll never get your order placed! Drive thru only takes about one order every 5 minutes! If you’re in a hurry do not come here!
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