Ordered food through the app. App said to push the button to have our food brought out to us. We pushed the button and waited for 20 minutes for someone to come on the speaker and tell us the only way to order is through the drive through. Sat in the drive through for another 15 minutes. Food was barely warm. Serving sizes were small. Food lacked flavor. I was so excited to finally try Sonic because they don't have one where I live. I should have just went to Burger King. I was incredibly disappointed and will never eat at Sonics again.
Gigi Lavictoire
We went to Birch Run location at least three times in past three weeks and none of those times could we get served. We sat there and no one would answer the service phone.
Follow up: I was given a phone number to call to complain to follow up with management to hold them accountable. How about the person who responded to me call and hold him accountable? Why am I talked to do this? I am not corporate America's babysitter.
Lj
Its like - Really?? This place continues to be open. I dont know how and if you go visit this Sonic in birch run, you will be asking the same thing. How does this place even pay its bills? The drive in part looks like it was attacked by godzilla. Service is so slow its in reverse. Drive thru is more like Drive and sit. Staff not trained but only to quote prices and take money. This is a serious down grade from any other Sonic i ever visted. Disappointing at very best.
Sue Lawrence
Coney was not good
Jeff Oosterhof (Buckshot513)
How they are still in business is beside me! Food is usually okay but the service is always extremely slow! Definitely not fast food! Don’t try and order in the car stall you’ll never get your order placed! Drive thru only takes about one order every 5 minutes! If you’re in a hurry do not come here!
cam ,
Called 5 times across 20 minutes to ask about the potential content of pork in an item for a religious friend — No Answer. Was NOT posted on the site. Completely unacceptable, ended up eating elsewhere with our party. Must be able to accommodate allergies and religious beliefs or you shouldn’t be operating.
Jared Blanton
Mediocre service and problems picking up order - placed in app - in mobile order parking area.
Mike LaCross
After waiting 20 min at the drive up oder board we finally put our order in on-line and waited another 15 for our food. Very bad service.
Shawn Goodall
Second time I've been here in 6 months. Second time I've watch countless cars drive off without even ordering. We sat in the drive in space for 20mins waiting for someone to take our order. Looking down the row no one was ordering. Jumped in the drive through line with 3 cars ahead of us and we'll another 15 mins to order P.s. your speaker is seriously messed up. Had to guess what was being said while ordering.
Nichole Cross
I frequent this fast food joint often after work several times a week. I have to say that Thomas does an exceptional job at night. Yes, sometimes there can be a wait time, they're always short staffed. However, My food is always made fresh to order as it's advertised, and the very few times something was incorrect, he was quick to resolve said issue and has no attitude when brought to his attention. Thank you Thomas for all that you do!
Wasn't impressed but that's me. Food was cold.. I went thru drive thru.. maybe try again something different. Have a great menu
Allie Gatica
Spent a little over 40 dollars and didnt get any syrup for my french toast or any mustard or ketchup for my corn dogs which I specifically asked for. The service wasn't super great either. Most of my food was somewhat burnt.
Tim White
When we got our food, it was all cold. Our order was missing a complete meal. The drinks were OK. The service and atmosphere was average. It was our first time going there, but don’t plan on returning.
Kaylee
Let me start off with saying the spaces to park in are small, we had to wait a whole 15 minutes after it said our food was on its way. We finally get what we ordered which was a large tatertot and two chili cheese choney dogs and they were warm almost on the cold said the bun was super sticky and stuck to our teeth and the roof of our mouths. The tatertots didn't have any salt on them and we didn't get ketchup sadly but that was our bad not yours! And all for almost 12 dollars. I'm sorry but I won't be wanting to come back
Ordered food through the app. App said to push the button to have our food brought out to us. We pushed the button and waited for 20 minutes for someone to come on the speaker and tell us the only way to order is through the drive through. Sat in the drive through for another 15 minutes. Food was barely warm. Serving sizes were small. Food lacked flavor. I was so excited to finally try Sonic because they don't have one where I live. I should have just went to Burger King. I was incredibly disappointed and will never eat at Sonics again.
We went to Birch Run location at least three times in past three weeks and none of those times could we get served. We sat there and no one would answer the service phone.
Follow up: I was given a phone number to call to complain to follow up with management to hold them accountable. How about the person who responded to me call and hold him accountable? Why am I talked to do this? I am not corporate America's babysitter.
Its like - Really?? This place continues to be open. I dont know how and if you go visit this Sonic in birch run, you will be asking the same thing. How does this place even pay its bills? The drive in part looks like it was attacked by godzilla. Service is so slow its in reverse. Drive thru is more like Drive and sit.
Staff not trained but only to quote prices and take money. This is a serious down grade from any other Sonic i ever visted. Disappointing at very best.
Coney was not good
How they are still in business is beside me! Food is usually okay but the service is always extremely slow! Definitely not fast food! Don’t try and order in the car stall you’ll never get your order placed! Drive thru only takes about one order every 5 minutes! If you’re in a hurry do not come here!
Called 5 times across 20 minutes to ask about the potential content of pork in an item for a religious friend — No Answer. Was NOT posted on the site. Completely unacceptable, ended up eating elsewhere with our party. Must be able to accommodate allergies and religious beliefs or you shouldn’t be operating.
Mediocre service and problems picking up order - placed in app - in mobile order parking area.
After waiting 20 min at the drive up oder board we finally put our order in on-line and waited another 15 for our food. Very bad service.
Second time I've been here in 6 months. Second time I've watch countless cars drive off without even ordering.
We sat in the drive in space for 20mins waiting for someone to take our order. Looking down the row no one was ordering.
Jumped in the drive through line with 3 cars ahead of us and we'll another 15 mins to order
P.s. your speaker is seriously messed up. Had to guess what was being said while ordering.
I frequent this fast food joint often after work several times a week. I have to say that Thomas does an exceptional job at night. Yes, sometimes there can be a wait time, they're always short staffed. However, My food is always made fresh to order as it's advertised, and the very few times something was incorrect, he was quick to resolve said issue and has no attitude when brought to his attention. Thank you Thomas for all that you do!
Restaurantji Recommends
food is good but they are extremely slow.
Wasn't impressed but that's me. Food was cold.. I went thru drive thru.. maybe try again something different. Have a great menu
Spent a little over 40 dollars and didnt get any syrup for my french toast or any mustard or ketchup for my corn dogs which I specifically asked for. The service wasn't super great either. Most of my food was somewhat burnt.
When we got our food, it was all cold. Our order was missing a complete meal. The drinks were OK. The service and atmosphere was average. It was our first time going there, but don’t plan on returning.
Let me start off with saying the spaces to park in are small, we had to wait a whole 15 minutes after it said our food was on its way. We finally get what we ordered which was a large tatertot and two chili cheese choney dogs and they were warm almost on the cold said the bun was super sticky and stuck to our teeth and the roof of our mouths. The tatertots didn't have any salt on them and we didn't get ketchup sadly but that was our bad not yours! And all for almost 12 dollars. I'm sorry but I won't be wanting to come back
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