The woman that took my order, misunderstood it… told me to pull up to the front of the building when clearly they were not busy, had to park at a gas pump and wait for someone to bring my order. Guy comes with my sandwich in his his hand with no bag no gloves. I leave, open my realized they gave me the wrong order. Even with the wrong order, the food was not even done. Drove back, saw that the lady that was next to me, her order was screwed up to. Will not be returning.
Lu bnan
This place deserves a "zero" star!! Worst Tim Hortons in the U.S. ! I'm giving this location a zero for their awful customer service. As I am ordering the lady cuts me short and says "tip"? I told her I'm not finished with my order. She was rushing me to pay. Then when they gave me my order it was missing my tea. I told the man behind the counter about the missing tea, and the lady working the drive thru rolls her eyes. She hands me the tea, then I ask for ketchup and she rolls her eyes again and sighs. Finally, I noticed I was missing my egg wrap, I tell the man about it, the same lady now looks up and let's out a huge sigh! At that point I was done with their attitude and told them that I am not mad about missing items, since this can happen, but about the blatant disrespect and horrible customer service. NOBODY APOLOGIZED! They are an entitled bunch that thinks they are doing us a favor serving paying customers. I was never rude to anyone but I do not have patience for unfair treatment. I will make sure to NEVER visit this location, and will make sure that friends and family in the area do the same. I will take my business to other respectful Tim Hortons locations. This place is giving Tim Hortons a bad reputation. Please do not apologize on their behalf, but rather put these people through an intensive customer service class and teach them how to properly behave towards customers.
Atmosphere: 1
Food: 3
Service: 1
Amy Windemuth
The atmosphere in my car was lovely.
Food: 5
Service: 5
Bryanna Salinis
The workers are continuously rude and the drive through menu is never accurate with what they actually have.
Atmosphere: 2
Food: 3
Service: 1
peggy maham
Terrible food, they don't care about the quality of food. Plus it is more expensive tim Horton in the area.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Croissant
Audrey Salas
Had a craving for a chocolate donut right before they closed. Lady at the counter was so pleasant (wish I got her name) and donut 🍩 was delicious.
Atmosphere: 5
Food: 5
Service: 5
Daniel Ohi
Maybe you should find another Tim Hortons in your route. Well it’s been few months of ok-to-bad experiences and I have decided I will look for another Tim’s Awful service, they have messed up with my order several times and today the employee was not able to figure out why I was not able to use my app to pay.
Atmosphere: 1
Food: 1
Service: 1
Jenna S
I attempted to order coffee this morning at 8am at the Tim Hortons on Maple and Telegraph. The lady kept misunderstanding my order. I am allergic to dairy and asked for my drink with almond milk. The screen said 2% milk so I clarified it again and she snapped back at me and said that she wasn’t going to change the order and I can get a second latte with almond milk if I wanted but I would have to pay for both…that makes no sense. I told her I only wanted the one latte and I originally stated almond milk and she said “its already made so you have to pay for it but you can order a second one if you want”. I was so frustrated after going back and forth that I just drove away and went to the elsewhere for coffee. It was ridiculous. This Tim Hortons used to be good, my last few times going were bad experiences with horrible staff.
Atmosphere: 1
Food: 1
Service: 1
Dockter Peroxide
Thanks!
P.S. Am I the only one who can't remember the last time I didn't get a donut that was put in the bag upside down with the frosting smeared or peeling off? It's not just Tim Hortons. I'm pretty sure it's just a generation thing. Long ago, people stopped being able to think one step ahead.
Atmosphere: 1
Food: 1
Service: 4
Chase Matusik
This place sucks. They mess my order up every time. Gave me someone else’s order and wasted my money.
I just brought a dozen donuts,it was pleasant but the wait was long but ok
Atmosphere: 4
Food: 4
Service: 4
Michele Malone
It’s very unsanitary for someone’s shorts to be on the counter where you are serving food.
Atmosphere: 2
Food: 3
Service: 3
stan
The morning crew is always short and border rude. Overcharging for add ons and subs, not listening and refusing to combine meals as all other Tim Hortons are
Atmosphere: 1
Food: 5
Service: 1
Daniel Gonos
I am a regular. So, they know what I like. It's usually ready as I walk in the door. Others have the same experience.Wafa, the Manager, runs a tight but very pleasant ship.
The woman that took my order, misunderstood it… told me to pull up to the front of the building when clearly they were not busy, had to park at a gas pump and wait for someone to bring my order. Guy comes with my sandwich in his his hand with no bag no gloves. I leave, open my realized they gave me the wrong order. Even with the wrong order, the food was not even done. Drove back, saw that the lady that was next to me, her order was screwed up to. Will not be returning.
This place deserves a "zero" star!! Worst Tim Hortons in the U.S. ! I'm giving this location a zero for their awful customer service. As I am ordering the lady cuts me short and says "tip"? I told her I'm not finished with my order. She was rushing me to pay. Then when they gave me my order it was missing my tea. I told the man behind the counter about the missing tea, and the lady working the drive thru rolls her eyes. She hands me the tea, then I ask for ketchup and she rolls her eyes again and sighs. Finally, I noticed I was missing my egg wrap, I tell the man about it, the same lady now looks up and let's out a huge sigh! At that point I was done with their attitude and told them that I am not mad about missing items, since this can happen, but about the blatant disrespect and horrible customer service. NOBODY APOLOGIZED! They are an entitled bunch that thinks they are doing us a favor serving paying customers. I was never rude to anyone but I do not have patience for unfair treatment. I will make sure to NEVER visit this location, and will make sure that friends and family in the area do the same. I will take my business to other respectful Tim Hortons locations. This place is giving Tim Hortons a bad reputation. Please do not apologize on their behalf, but rather put these people through an intensive customer service class and teach them how to properly behave towards customers.
Atmosphere: 1
Food: 3
Service: 1
The atmosphere in my car was lovely.
Food: 5
Service: 5
The workers are continuously rude and the drive through menu is never accurate with what they actually have.
Atmosphere: 2
Food: 3
Service: 1
Terrible food, they don't care about the quality of food. Plus it is more expensive tim Horton in the area.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Croissant
Had a craving for a chocolate donut right before they closed. Lady at the counter was so pleasant (wish I got her name) and donut 🍩 was delicious.
Atmosphere: 5
Food: 5
Service: 5
Maybe you should find another Tim Hortons in your route.
Well it’s been few months of ok-to-bad experiences and I have decided I will look for another Tim’s
Awful service, they have messed up with my order several times and today the employee was not able to figure out why I was not able to use my app to pay.
Atmosphere: 1
Food: 1
Service: 1
I attempted to order coffee this morning at 8am at the Tim Hortons on Maple and Telegraph. The lady kept misunderstanding my order. I am allergic to dairy and asked for my drink with almond milk. The screen said 2% milk so I clarified it again and she snapped back at me and said that she wasn’t going to change the order and I can get a second latte with almond milk if I wanted but I would have to pay for both…that makes no sense. I told her I only wanted the one latte and I originally stated almond milk and she said “its already made so you have to pay for it but you can order a second one if you want”. I was so frustrated after going back and forth that I just drove away and went to the elsewhere for coffee. It was ridiculous. This Tim Hortons used to be good, my last few times going were bad experiences with horrible staff.
Atmosphere: 1
Food: 1
Service: 1
Thanks!
P.S. Am I the only one who can't remember the last time I didn't get a donut that was put in the bag upside down with the frosting smeared or peeling off? It's not just Tim Hortons. I'm pretty sure it's just a generation thing. Long ago, people stopped being able to think one step ahead.
Atmosphere: 1
Food: 1
Service: 4
This place sucks. They mess my order up every time. Gave me someone else’s order and wasted my money.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I just brought a dozen donuts,it was pleasant but the wait was long but ok
Atmosphere: 4
Food: 4
Service: 4
It’s very unsanitary for someone’s shorts to be on the counter where you are serving food.
Atmosphere: 2
Food: 3
Service: 3
The morning crew is always short and border rude. Overcharging for add ons and subs, not listening and refusing to combine meals as all other Tim Hortons are
Atmosphere: 1
Food: 5
Service: 1
I am a regular. So, they know what I like. It's usually ready as I walk in the door. Others have the same experience.Wafa, the Manager, runs a tight but very pleasant ship.
Atmosphere: 4
Food: 5
Service: 5
Always great coffee!!!!Great prices after 4!!!!
Atmosphere: 5
Food: 5
Service: 5
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