McDonald's
$ • Fast Food, Burgers, Coffee Shops
Hours:
925 S Ortonville Rd, Ortonville
(248) 627-6225
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Customers' Favorites
McDonald's Reviews
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While all the staff at this location are great, I want to call out Eli (worked pay window 9:30 AM 7/8/25). He nailed the 3 Ps of customer service (Professional, Polite, Personable).Great job Eli!
Ordered a caramel mocha this morning, was handed a disaster. It was overflowing all down the cup, and it had a regular pop lid! I asked the guy if they were out of coffee lids and he said, “no, you don’t want to drink it out of a straw?” 😑 really?? I told him no, it’s a hot coffee. So he takes it, puts a coffee lid on it, overflowing it some more, no wiping off. Sticky mess. Half way down the road I realize it’s not what I ordered, or maybe he just needs some training....read full review
Management is terrible.
Ordered breakfast today. 3 Sausage McMuffin bundles, one with coffee, two with sprites. Got to the window and they only rang up two bundles and an extra drink. When I realized it and told the employee at the window she politely told me she had to get her manager because it was already rang up. I waited a few minutes at the window for the manager and once she got there a few more minutes while she figured it out. This whole time the manager was complaining...read full review
Ratings
Menu
Hours
| Monday | 5AM - 11PM |
| Tuesday | 5AM - 11PM |
| Wednesday | 5AM - 11PM |
| Thursday | 5AM - 11PM |
| Friday | 5AM - 11PM |
| Saturday | 5AM - 11PM |
| Sunday | 6AM - 11PM |
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McDonald's is a familiar spot serving up classics like McChicken sandwiches and McDoubles. This location stands out for its cleanliness and friendly staff, with a special mention of Eli, who is noted for his professional, polite, and personable service at the pay window. The menu includes fan favorites like the Big Mac, which offers that extra taste many love. While the food is generally amazing, some customers have experienced inconsistency, such as hard edges on breakfast items like the McMuffin and bagel sandwich. Despite occasional issues with the ice cream machine and occasional shortages of large lids, this McDonald's remains a reliable choice for a quick and satisfying meal.