Panera Bread
8365 W Grand River Ave, Brighton
(810) 225-0870
Recent Reviews
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They always have the best, most friendly staffs work here. My orders are always prepared quickly and delivered hot. Highly recommend
My sister recommended the Mac and cheese here so I stopped in, the food was very good and the staff was amazing. Fast service too. Thank you
Atmosphere: 5
Food: 5
Service: 5
every time i go here they take forever and are not very friendly 😭
Atmosphere: 1
Food: 4
Service: 1
Sometimes there’s no cashier restaurant and kitchen area from what we can see very dirty
Atmosphere: 1
Food: 3
Service: 3
Always satisfied
Atmosphere: 5
Food: 5
Service: 5
Love panera
Atmosphere: 5
Food: 5
Service: 5
Person running the food pickup counter was rushed and rude, all the light fixtures over the food prep area are covered in dust and cobwebs. Place just hasn’t been deep cleaned in a long time.
Atmosphere: 2
Food: 4
Service: 3
My favorite fast food place.
Atmosphere: 5
Food: 5
Service: 5
100 stars for service! 🌟⭐️🌟⭐️🌟⭐️🌟⭐️🌟⭐️🌟⭐️🌟⭐️🌟
Atmosphere: 5
Food: 5
Service: 5
I don’t go to Panera regularly…I used the kiosk to order my food. It asked me to use a pager…or if there wasn’t one available to put in my name…I used my name and waited 15-20 mins for soup and a salad…go to the front counter and ask about my food….was told of your food is ready it will be around the corner…my food was already there and soup cold. There is no sign that said “pick up food here”…no one called our name and there’s a total of 3 people in the whole place. I find this crazy as the kiosk said to wait to be called and was never called for.
Atmosphere: 4
Food: 5
Service: 2
Restaurantji Recommends
Frequent Panera customer. This location has some less than excellent customer service people
Atmosphere: 5
Food: 5
Service: 3
Always gets my order wrong and are rude about fixing it
Atmosphere: 1
Food: 1
Service: 1
They just could not get my order, correct.
Atmosphere: 3
Food: 1
Service: 1
I go to Panera bread twice a week and I avoid this one like the plague if possible. They are the slowest one I've been too no matter when I go there. Always takes 15 to 20 minutes. Today I went just for drinks. I got in drive through line because it was just drinks. Thought it would be ready pretty quick and there was no line. I got scolded at the drive through order for getting in line before it was ready. One person in front of me and 15 minutes later, my order was ready before I pulled up. I was handed my gallon of green tea by a general manager. It usually comes with cups. He did not hand me any which is fine so I asked for cups and lids. He handed me the cups only. I asked for lids and straws and he looked so annoyed, like he was holding back saying something rude. I felt like I did something wrong. Mind you I wasn't asking for a favor. I am a paying customer and made to feel like I was bugging the general manager working there. Well, sorry about that. Certainly won't come there again and bother anyone asking for your repeatedly terrible and slow service. I'll go somewhere else.
Atmosphere: 4
Food: 4
Service: 1
The drive thru is sometimes slow. But always friendly
Atmosphere: 5
Food: 5
Service: 3
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