Food was great but it was super busy and under staffed
Atmosphere: 4
Food: 4
Service: 4
Mark O
Wheelchair accessibility: Good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Panera Bacon Turkey Bravo Sandwich and Mac and Cheese You Pick 2, Kitchen Sink Cookie
Nora Plank-Champe
They messed up our online order. Requested no Feta cheese on a sandwich but they put it on. The French onion soup was missing the cheese and croutons, so it was basically onions and broth. Of course we discovered all this after bringing the order home. Had to drive all the way back. Lesson learned. Very disappointing. Check your order before leaving.Dietary restrictions: Watch carefully. They don't understand no cheese.
Food: 2
Service: 2
S
I go to Panera often. My daughter and her friend ordered salads, and they really were less than generous with the serving size. If you want to save money, don't skimp out on the salads. Maybe. You could turn the heat down or something...
Atmosphere: 5
Food: 2
Service: 2
Recommended dishes: French Baguette
J Micallef
Surprisingly small portions for the price. Food tasted good, though. Service was good.It was really cold in the building. Wore my coat throughout the meal, and I'm usually an overly warm human.
Atmosphere: 4
Food: 4
Service: 5
Mystery Diner Critic
My wife and I had dinner there. I ordered the tai chicken salad with the side order properly cheddar soup and my wife ordered the wild rice soup in the green goddess salad. Took them 35 minutes to finish the order, Even though we were the only ones in line, my wife asked to omit the onions they left them on, and when you compare the levels between my soup and hers, I probably got about a scoop and a half less than what she did. Not to mention my soup was lukewarm. You think for being in downtown Brighton these guys would be on top of their game but they're not. It wouldn't recommend going in the evening anyway cuz that's what I went for dinner. Probably will not be back
Atmosphere: 2
Food: 2
Service: 1
Leah Ferguson
I just went through the drive-thru and I order a whole Turkey bravo sandwich, I get my sandwich and it had no Turkey on it. Wouldn’t suggest going there. Turkey is in the name of the sandwich and they still forgot it.
Atmosphere: 4
Food: 1
Service: 2
David Foster
Soup could have been much warmer other than that it was a great
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: French Baguette
Buck Stallion
Nice place. Has a warming fireplace in the middle of the room to sit next to. Food was out quick and hot. The iced coffee was great. Thanks folks!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Homestyle Chicken Noodle Soup, Creamy Tomato Soup, Panera Smokey Buffalo Chicken Toasted Baguette and Southwest Caesar Salad You Pick 2
Kailyn S
I usually go to this Panera and don't have any problems, but a while ago I went to this Panera and had an experience that I have to share. I was at the drive thru and ordered a cranberry orange muffin. When I get to the window I see a woman, I think her name was Melissa, DROP my muffin, pick it up, AND THEN PROCEED TO PUT IT IN THE BAG TO GIVE IT TO ME. Luckily, another worker stopped her and grabbed a new muffin and bag, but I am genuinely disgusted at the thought that this lady would've given me a muffin that has been dropped on the floor. What if I had not seen and that other worker hadn't been there? It's nasty. I usually love this location but they need to check Melissa.
The person that took my order was really nice even though I had a lot of dumb questions. I didn’t have much experience with Panera bread so I really appreciated them explaining a lot of the different things they have going on such as the Sip Club. Food came out very fast and facility was clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant
Laura Fritz
The food is always fresh and the staff is friendly. What more could you want? :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Panera Grilled Cheese and Tomato Soup You Pick
Lillian Rumpz
Very hard to figure out where the drive thru entrance was , need signs directing to drive thru sharp turn, tired of driving around building missing drive thru entrance.
Food: 5
Service: 5
RJ X
Met a friend at this Panera Bread location for lunch. We both did Pick Two (soup/salad), we waited quite a while for our food (longest I've ever waited in a Panera Bread). The salad had barely anything in the bowl - and I've had the Pick Two before at other locations, never have I seen so little salad in a bowl. Same with the soup, it was served in a paper cup, rather than the melamine bowl I'm used to, the soup was cold and seemed like it was old (all stuck to the back of the spoon). Neither of us finished our soup, again seemed old, but for the money, I just don't understand how Panera Bread is staying in business. Prices are as high as a full service restaurant, portions are small, and it's self serve, from the ordering process, to picking up the food, to cleaning up after yourself.
Atmosphere: 3
Food: 2
Service: 2
Christopher Nolan
The WORST (2nd time here) customer experience EVER in a Panera. Normally Panera is one of my favorites. However, this time was a disaster! Stale Pecan Braid, cold onion soup, absolutely terrible pizza (they have NO SEASONINGS) and the pepperoni was weird tasting. Also, The crust of the pizza was like eating “tack” and NOT representative of their otherwise great breads. Pizza’s need lots of work, they have a poor flavor. Photos won’t upload on this site.
Food was great but it was super busy and under staffed
Atmosphere: 4
Food: 4
Service: 4
Wheelchair accessibility: Good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Panera Bacon Turkey Bravo Sandwich and Mac and Cheese You Pick 2, Kitchen Sink Cookie
They messed up our online order. Requested no Feta cheese on a sandwich but they put it on. The French onion soup was missing the cheese and croutons, so it was basically onions and broth. Of course we discovered all this after bringing the order home. Had to drive all the way back. Lesson learned. Very disappointing. Check your order before leaving.Dietary restrictions: Watch carefully. They don't understand no cheese.
Food: 2
Service: 2
I go to Panera often. My daughter and her friend ordered salads, and they really were less than generous with the serving size. If you want to save money, don't skimp out on the salads. Maybe. You could turn the heat down or something...
Atmosphere: 5
Food: 2
Service: 2
Recommended dishes: French Baguette
Surprisingly small portions for the price. Food tasted good, though. Service was good.It was really cold in the building. Wore my coat throughout the meal, and I'm usually an overly warm human.
Atmosphere: 4
Food: 4
Service: 5
My wife and I had dinner there. I ordered the tai chicken salad with the side order properly cheddar soup and my wife ordered the wild rice soup in the green goddess salad. Took them 35 minutes to finish the order, Even though we were the only ones in line, my wife asked to omit the onions they left them on, and when you compare the levels between my soup and hers, I probably got about a scoop and a half less than what she did. Not to mention my soup was lukewarm. You think for being in downtown Brighton these guys would be on top of their game but they're not. It wouldn't recommend going in the evening anyway cuz that's what I went for dinner. Probably will not be back
Atmosphere: 2
Food: 2
Service: 1
I just went through the drive-thru and I order a whole Turkey bravo sandwich, I get my sandwich and it had no Turkey on it. Wouldn’t suggest going there. Turkey is in the name of the sandwich and they still forgot it.
Atmosphere: 4
Food: 1
Service: 2
Soup could have been much warmer other than that it was a great
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: French Baguette
Nice place. Has a warming fireplace in the middle of the room to sit next to. Food was out quick and hot. The iced coffee was great. Thanks folks!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Homestyle Chicken Noodle Soup, Creamy Tomato Soup, Panera Smokey Buffalo Chicken Toasted Baguette and Southwest Caesar Salad You Pick 2
I usually go to this Panera and don't have any problems, but a while ago I went to this Panera and had an experience that I have to share. I was at the drive thru and ordered a cranberry orange muffin. When I get to the window I see a woman, I think her name was Melissa, DROP my muffin, pick it up, AND THEN PROCEED TO PUT IT IN THE BAG TO GIVE IT TO ME. Luckily, another worker stopped her and grabbed a new muffin and bag, but I am genuinely disgusted at the thought that this lady would've given me a muffin that has been dropped on the floor. What if I had not seen and that other worker hadn't been there? It's nasty. I usually love this location but they need to check Melissa.
Food: 4
Service: 2
Restaurantji Recommends
The person that took my order was really nice even though I had a lot of dumb questions. I didn’t have much experience with Panera bread so I really appreciated them explaining a lot of the different things they have going on such as the Sip Club. Food came out very fast and facility was clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant
The food is always fresh and the staff is friendly. What more could you want? :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Panera Grilled Cheese and Tomato Soup You Pick
Very hard to figure out where the drive thru entrance was , need signs directing to drive thru sharp turn, tired of driving around building missing drive thru entrance.
Food: 5
Service: 5
Met a friend at this Panera Bread location for lunch. We both did Pick Two (soup/salad), we waited quite a while for our food (longest I've ever waited in a Panera Bread). The salad had barely anything in the bowl - and I've had the Pick Two before at other locations, never have I seen so little salad in a bowl. Same with the soup, it was served in a paper cup, rather than the melamine bowl I'm used to, the soup was cold and seemed like it was old (all stuck to the back of the spoon). Neither of us finished our soup, again seemed old, but for the money, I just don't understand how Panera Bread is staying in business. Prices are as high as a full service restaurant, portions are small, and it's self serve, from the ordering process, to picking up the food, to cleaning up after yourself.
Atmosphere: 3
Food: 2
Service: 2
The WORST (2nd time here) customer experience EVER in a Panera. Normally Panera is one of my favorites. However, this time was a disaster! Stale Pecan Braid, cold onion soup, absolutely terrible pizza (they have NO SEASONINGS) and the pepperoni was weird tasting. Also, The crust of the pizza was like eating “tack” and NOT representative of their otherwise great breads. Pizza’s need lots of work, they have a poor flavor. Photos won’t upload on this site.
Atmosphere: 4
Food: 1
Service: 3