Red Robin Gourmet Burgers and Brews

8522 W Grand River Ave, Brighton
(810) 534-1000

Recent Reviews

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Heather LaLonde

Great spot! Great service along with good food. Really wish they’d carry Donatos though.

Cheryl Simek

We came in and sat next to a large party (usually wouldn’t have a problem) but in this situation the party was of 25+ people that had a large group of in a nice way to say rude kids. The kids/ teenagers were all running around the room almost running into the manager that was carrying plates of hot food and sharp knives he didn’t even try to make himself know trying to get through the group (very concerning). The kids were also pouring seasoning on table, ketchup into glasses (while adults watched) and also leaning into our table along with other tables. When asked to speak to the manager (John) about the issues he took a while. He said he was too busy trying to seat more tables. Once he finally came over after flagging him down and almost ignoring us and we tried to tell him our concerns he pretty much disregarded what we said saying “parents have to parent” and overall seemed more worried about that group staying than the respectful tables around them. John also tried saying something about corporate being upset with him about addressing the issue or asking an unruly customer to leave. The table next to us even thanked us for speaking up about the group.

Atmosphere: 1

Food: 4

Service: 3

Brittany Calhoun

Went for my sons birthday tonight, excited to get him a balloon & have them sing happy birthday to him. But when we got there, there were no balloons. We told the hostess it was our sons birthday and she said alright. Our waitress was amazing and very attentive. We got a Sunday for our sons birthday and she said happy birthday when she brought it, however, we were slightly disappointed there was no singing as we've witnessed in the past.
Not to mention my chicken tenders (clucks & fries) were over fried, extra crispy (and not good). And our mozzarella sticks, most of the cheese had melted out of them so most of them was just fried breading. It was a fairly disappointing evening. Thankfully, my son is only 2 so he doesn't know the difference...

Atmosphere: 4

Food: 2

Service: 5

James Loy

Just go to Chili's.

Atmosphere: 3

Food: 4

Service: 2

Wudman Adam

Can’t handle multiple customers and waited on someone else while I was waiting

crazy farmer

After eating here my family felt very sick and all began to throw up we will never eat here and again. Service was terrible took over an hour to get food and wasn’t busy at all waitress left all the plates on the table the hole time never checked in on us to see if we needed anything.

Atmosphere: 1

Food: 1

Service: 1

R S962

Our waitress Christina was outstanding.

But when we pay $16+ for a burger, it better be hot and not taste like it was cooked in a microwave. The last 2 times we jave been here the quality of food was outright terrible. The prices are too high for the food that's served.

Atmosphere: 3

Food: 2

Service: 5

Cathy Babcock

Was there for lynch around 1ish..not busy! Girl waited on us seemed like she was tired…she was hard to get attention for service ..food was ok except my husband ordered the double burger and it was like 2 thin patties and not cooked well—they not ask him how he wanted them cooked— not the (“special “) burgers i guess and he said it was worse than McDonalds big mac! Wouldn’t complain to waitress..couldn’t get ahold of her??—he was disappointed because we been to Red Robbins before and all have been excellent! Bought gift cards for kids there. Lots of other burger joints to go to /wont go back to this particular establishment again! .

Michele Rhodes

I haven't been to Red Robin in a very long time but my best friend and I decided to pop in for dinner and drinks. The service was very slow and I had to wave our waiter down every time we needed something. He was also bartending so I gave him that credit for working the floor and the bar but then the food came and the fish and chips was so breaded I don't even know if there were fish in all of the breading that was on it. The drinks were Spurs as far as on a menu and a couple of the drinks I asked for they didn't even have. Needless to say I will not be visiting a red robin again

Atmosphere: 3

Food: 1

Service: 2

David Stone

Great service, room for large tables, and good options for picky eaters. Burgers and endless/unlimited side items are the staples at Red Robin.

Kid-friendliness: Kids menu available

Atmosphere: 3

Food: 3

Service: 5

Roland O'Daniel

This is one of the worst service experiences I've had in a long time. Waited 20 minutes when I showed up for my pickup (I arrived when told to arrive). The two hostesses sat and talked. When I finally said I just want my money back they went and got the manager and she said, oh we have this do you want it.

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Onion Rings, Hamburger

Michael Pohl

Just the best experience here and the food was very good. Brittany did a great job by checking on us. Never had a problem with the staff here but Brittany was the best. This was the Brighton Michigan location.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Onion Rings, Hamburger

Katlyn Mayernik

The 5 stars is strictly for Reid as a server - I wish they could clone him so you could experience his excellent service at every visit. We first had him at the beginning of the summer and he was efficient, friendly and went above and beyond from start to finish. We returned a few weeks later and were given a different server and just stared longingly at Reid as we were still waiting for our waters 20 minutes after being seated. Even our 3 year old asked why we couldn't have "that boy server" again. The next time we dined in, we saw that Reid was working and requested his section- as expected, he was impeccable - great service makes all the difference in the overall dining experience and we just hope Red Robin knows how lucky they are to have him on their team. The entire restaurant would benefit from promoting him to a lead server or trainer position (while still serving of course!).

Atmosphere: 4

Food: 4

Service: 5

Lisa Stephens

They forgot to put on my sauce. My husband's burger was dry. While I was waiting one of the hostess kept playing with her nose and blowing it and never washed her hands.

Atmosphere: 2

Food: 1

Service: 1

patricia dalianis-turner

Slow service. Waitress had no clue what was going on . We got there at 3:15 on a Friday and asked her about happy hour , she had no clue . She replied what time is it , oh is it happy hour .Got charged full price for wine , when I told her I wanted happy hour price. Had to have another waitress bring our bottomless fries and drinks . Our waitress was more concerned about socializing with her friend than working .went there for my birthday and won’t go back. :(

Atmosphere: 1

Food: 3

Service: 1

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Red Robin Gourmet Burgers and Brews

8522 W Grand River Ave, Brighton, MI 48116
(810) 534-1000