Tim Hortons
9400 Lee Rd, Brighton
(810) 225-2796
Recent Reviews
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I love coming to this specific Tim Hortons. What stands out to me the most is the amazing staff! They are always so friendly and patient. I’ve never had to come here and wait long, my food is always brought out quickly and tastes delicious. No matter what I get coffee, doughnuts or food it’s all prepared great.
Atmosphere: 5
Food: 5
Service: 5
I asked for a vanilla latte, and it is the milkiest coldest drink I have ever had. By the way, I asked for it to be hot.
Atmosphere: 4
Food: 1
Service: 5
Excellent service. Kara especially is very kind and efficient! Aced my order
Atmosphere: 5
Food: 5
Service: 5
Jesse is an awesome baker
Atmosphere: 5
Food: 5
Service: 5
What is the point of offering mobile order ahead when they don't actually start your order until you check in at the counter? They also appear to be way understaffed
Service: 1
Incorrect bagels and drinks
Atmosphere: 2
Food: 1
Service: 1
Accidentally ordered at this location, but please order at either of the other 2 locations near it. They are MUCH better. This location messed up 2 out of my 3 drinks, one being a literal hot chocolate (how can you mess that up??). There only seemed to be 2 young kids working and the one literally had no idea how to make a matcha- they tried to get help from the other person and it still wasnt done right. 30 bucks later and I have 2 wrong drinks, they forgot my whipped topping, my 20 pack of timbits had 2 flavors, and the only thing done right was the $4 sandwich I got. They werent even busy at the time so I can only blame so many of the issues on being short staffed, you need to train your employees on how to make the basic drinks on your menu.
Atmosphere: 1
Food: 1
Service: 3
Walked in a little after 9am to get a coffee and was refused service by an employee, he stated they were drive-thru only because they were so busy. I guess I’ll go to the location in Brighton that can actually accommodate its customers.
Service: 1
Inside was open when I got there at 7 am, the worker told me after the customer in front of me there are only gonna be serving drive through customers, I drove a truck and don’t fit in the drive through, I was still turned away. “I get timed in the drive through” was he’s response to me asking to make an expectation because I can’t fit in the drive through, I just wanted a coffee and I even mentioned that. If this timing policy is the issue then it’s on the people on top. Absolutely ridiculous
Double charged us for an order and also gave us the wrong order.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The most disgusting restroom I have seen!!!! Refused to even go through the door. Manager notifies and it gets clean every day. Could care less how gross it was and not in the least apologetic!!
No chance in the world I’d consume any food items from there.
The BP gas station adjoined to it was also a mess’s and miss quoted gas price. Staff was at least helpful.
Atmosphere: 1
Service: 1
The emo kid with a nose ring and tattoos was going out of his way to be incredibly nasty to my family and all of the other patrons in the establishment. Parts of our order were missing and when I asked him if we had everything he verbally snapped and raised his voice, so we just left. (Don’t dare ask for salt on the hash browns)
Atmosphere: 1
Food: 1
Service: 1
Literally the worst location ive ever been to. Employees are so rude except maybe one guy. The food is always undercooked. What kind of breakfast sandwich has a cold piece of cheese? And toast is supposed to be toasted not a floppy piece of bread. Shut this location down and add some sandwiches to the gas station. I’d be better off. MANAGEMENT LPOK AT YOUR REVIEWS!!! It’s constant
Atmosphere: 1
Food: 1
Service: 1
Stopped in for some breakfast and was greeted with a very rude employee. I was unsure of a special after he rudely told me that I was incorrect. later can hear him insult me to his coworkers as he walked away. Saying the stupid customers can't read the menu.
Atmosphere: 1
Food: 2
Service: 1
Most of the employees I've delt with at the counter are rude and have an attitude problem. Especially the little bald guy. Plus, I found a hair in my sandwich... Won't be eating here ever again!
Atmosphere: 1
Food: 2
Service: 1
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