Aiyana was so great such a sweet lady!! Service was amazing here :)
Atmosphere: 5
Food: 5
Service: 5
April Savala
Just got the Mango Daydream Fresher with extra sweet foam. Aiyana was absolutely amazing and delivered exactly whay I asked for. Girl, you're amazing. Thank you!!! My daughter is now trying to steal my drink...its that good!
Atmosphere: 5
Food: 5
Service: 5
Jada Allen
Everyone’s always so kind and my matcha always tastes great!
Atmosphere: 5
Food: 5
Service: 5
Christina Sailer-Dolan
Friendly service and our coffees were quick to get out but for the 6+ workers standing around, perhaps the establishment should consider getting more toasters to expedite food delivery
Stephen
I walked in and was not greeted and then I stood at the cash register for several minutes before anyone approached me or said anything to me. There were two employees that looked right at me and completely ignored me. I actually felt invisible for a moment there. I won’t be returning to this location
Atmosphere: 2
Food: 3
Service: 1
Ema Fern
the best run dunkin in the gr area. consistent staffing and fast service.
Service: 4
Jorjetselam Queen
We love Dunkin’ here in Grand Rapids! Great coffee, friendly service, and always a good vibe. We definitely need more Dunkin’ locations in the area please bring more to our city!
Atmosphere: 5
Food: 5
Service: 5
ebiri nkugba
Went in w the kids on a Saturday afternoon for a treat. Sadly, likely won’t be back. Kiosk ordering didn’t represent the doughnuts they had in the case. We received an undercooked fritter (pictured), and the rest of the offerings looked fine but didn’t taste good. Personnel didn’t make us feel welcome.
Kinda of a newer location, thought they’d have it all ironed out by now- less than ideal experience.
Atmosphere: 4
Food: 1
Service: 2
Rj
I love Dunkin lattes. The price is on point for the size and the lattes are consistently good.
Dave Anderson
Grabbed drive thru. Got a latte and doughnut. Very friendly staff and quick. Coffee was just ok but doughnut hit the spot. I'd recommend stopping.
This Dunkin' location is my preferred choice among the three in the area due to its consistently superior service. The staff is always attentive and efficient, ensuring quick and accurate order fulfillment, unlike the Jenison location on Chicago Drive. This morning, due to travel constraints, I was forced to use the Chicago Drive location's drive-thru, which resulted in an unacceptable delay. I opted to pick up my online order inside, specifying a frozen coffee with four extra pumps of caramel. Instead, I received a vanilla bean Coolatta and encountered rudeness when I corrected the error. Furthermore, the extra caramel pumps were omitted. Consequently, I visited my preferred Byron Center location, where I was immediately greeted and, after explaining the situation, offered a complimentary correction with a sincere apology. This exemplifies exceptional customer service! Thank you again!
Gabriela Hickman
Doesn’t participate in nurses week when it is directly across 2 hospitals? Also, stops making food before they are closed. Boo.
Ella Norberg
i used to loveee this location, but now every single time i go something isn’t right and i have to go back in and get it fixed. i ordered a bacon egg n cheese bagel, they gave us a plain bagel. went back in and it took 10 minutes to get it fixed. like genuinely what took 10 mins to put 3 things on a bagel. just mid.
David Pickle
*slaps this dunkin
This dunkin right here as all the right stuff. The employees all the way down to the atmosphere. I am always greeted with a smiling face from behind the com. They are all superstars and amazing. I have ordered so much from this location and not once have they messed up.
Gurl if I was Oprah I would be giving out a raise like if we were on there show. #superstars #dunkin #addtipstothecreditcards
Rusmir Kasumovic
Team members are positive attitude and producing high quality work. Excellent work!
Aiyana was so great such a sweet lady!! Service was amazing here :)
Atmosphere: 5
Food: 5
Service: 5
Just got the Mango Daydream Fresher with extra sweet foam. Aiyana was absolutely amazing and delivered exactly whay I asked for. Girl, you're amazing. Thank you!!! My daughter is now trying to steal my drink...its that good!
Atmosphere: 5
Food: 5
Service: 5
Everyone’s always so kind and my matcha always tastes great!
Atmosphere: 5
Food: 5
Service: 5
Friendly service and our coffees were quick to get out but for the 6+ workers standing around, perhaps the establishment should consider getting more toasters to expedite food delivery
I walked in and was not greeted and then I stood at the cash register for several minutes before anyone approached me or said anything to me. There were two employees that looked right at me and completely ignored me. I actually felt invisible for a moment there. I won’t be returning to this location
Atmosphere: 2
Food: 3
Service: 1
the best run dunkin in the gr area. consistent staffing and fast service.
Service: 4
We love Dunkin’ here in Grand Rapids! Great coffee, friendly service, and always a good vibe. We definitely need more Dunkin’ locations in the area please bring more to our city!
Atmosphere: 5
Food: 5
Service: 5
Went in w the kids on a Saturday afternoon for a treat. Sadly, likely won’t be back. Kiosk ordering didn’t represent the doughnuts they had in the case. We received an undercooked fritter (pictured), and the rest of the offerings looked fine but didn’t taste good. Personnel didn’t make us feel welcome.
Kinda of a newer location, thought they’d have it all ironed out by now- less than ideal experience.
Atmosphere: 4
Food: 1
Service: 2
I love Dunkin lattes. The price is on point for the size and the lattes are consistently good.
Grabbed drive thru. Got a latte and doughnut. Very friendly staff and quick. Coffee was just ok but doughnut hit the spot. I'd recommend stopping.
Restaurantji Recommends
This Dunkin' location is my preferred choice among the three in the area due to its consistently superior service. The staff is always attentive and efficient, ensuring quick and accurate order fulfillment, unlike the Jenison location on Chicago Drive. This morning, due to travel constraints, I was forced to use the Chicago Drive location's drive-thru, which resulted in an unacceptable delay. I opted to pick up my online order inside, specifying a frozen coffee with four extra pumps of caramel. Instead, I received a vanilla bean Coolatta and encountered rudeness when I corrected the error. Furthermore, the extra caramel pumps were omitted. Consequently, I visited my preferred Byron Center location, where I was immediately greeted and, after explaining the situation, offered a complimentary correction with a sincere apology. This exemplifies exceptional customer service! Thank you again!
Doesn’t participate in nurses week when it is directly across 2 hospitals? Also, stops making food before they are closed. Boo.
i used to loveee this location, but now every single time i go something isn’t right and i have to go back in and get it fixed. i ordered a bacon egg n cheese bagel, they gave us a plain bagel. went back in and it took 10 minutes to get it fixed. like genuinely what took 10 mins to put 3 things on a bagel. just mid.
*slaps this dunkin
This dunkin right here as all the right stuff. The employees all the way down to the atmosphere. I am always greeted with a smiling face from behind the com. They are all superstars and amazing. I have ordered so much from this location and not once have they messed up.
Gurl if I was Oprah I would be giving out a raise like if we were on there show. #superstars #dunkin #addtipstothecreditcards
Team members are positive attitude and producing high quality work. Excellent work!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels, Coffee Roll, Pumpkin Donut
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