The people up front were awful. We waited 43 minutes for our food manager. Lady had to keep reprimanding the guy for flirting with customers and for not doing his job. Absolutely awful and the food by the time we got it was ice cold after handing us the wrong order twice there was literally nobody else in the entire building. Only people in line
Atmosphere: 1
Food: 2
Service: 1
Alexander Wizner
I used the drive through. The staff was friendly and prompt. The order was accurate.
Atmosphere: 3
Food: 4
Service: 3
Good Luck Fishing
Good adult daytime employees who take pride in their profession. Almost opposite for the evening kids employees who don't.
Atmosphere: 4
Food: 2
Service: 2
Curtis C.
After ordering, we pulled up to the window to pay, then to the next window to pick up our food. The employee gave us our drink, then told us to pull up to the curve. There was only 1 vehicle behind us! After eight minutes of waiting, an employee brings us our food. All of it was cold! Plus they shorted us a Strawberry pie. This experience has pretty much ruined us ever wanting to go to any McDonald's again. We are so completely disgusted.
Atmosphere: 1
Food: 1
Service: 1
Colin Hicks
You guys sucks at your job like hate to say it it takes 45 minutes to get food going through a drive through with 5 cars in it and then on top of that you can’t even get the food made right it’s sorta ridiculous and honestly you should look for all new staff
Atmosphere: 2
Food: 2
Service: 2
Matt Vance
Friendly, comfortable updated atmosphere. You will need to ask for salt/pepper and coffee refills - all promptly provided.
Atmosphere: 5
Food: 5
Service: 5
Jake Jacobsen
Average McDonald's, WAY overpriced as all of them are nowadays....
Atmosphere: 2
Food: 2
Service: 2
Corbin Moore
The door handle was Broken and the floor was really dirty the food was alright but it was really processed.
Atmosphere: 1
Food: 3
Service: 4
jacob wright
Took over 25 minutes for two sandwiches it's supposed to be fast food and they were cold when I got them
K Ryan
Yesterday I ordered a drink and they gave me the wrong one. So I went back through the line and they exchanged it but was told they couldn't take the wrong drink back and throw it away. How ridiculous is that?? I didn't have another cup holder in my car so the drink would.have spilled on the seat. I told the gentleman at the next window and he took the drink back and threw it away. Thank goodness this man had some common sense. I can't believe they have a stupid rule like this.
Worst service in the industry. Literally been in a drive-thru land for over 22 minutes. Over 10 people working in there and nobody can get anything done. This isn't the first time at this Cadillac location where service has been horrendous. I could have drove to Grand rapids and ordered a steak from Ruth Chris faster than I got a freaking hash brown and coffee here.
Kane
Not very good register training
Atmosphere: 5
Food: 4
Service: 2
keith white
25 plus minutes to get a big Mac meal and 2 6 peace mic nuggets after paying. Watching everyone clean but not taking care of orders.
Matthew Hudak
Late night employees do not try to get your food to you quickly
Atmosphere: 4
Food: 2
Service: 1
Anthony P
Only breakfast is good except chicken wraps which are great. Just need fresher lettuce.
The people up front were awful. We waited 43 minutes for our food manager. Lady had to keep reprimanding the guy for flirting with customers and for not doing his job. Absolutely awful and the food by the time we got it was ice cold after handing us the wrong order twice there was literally nobody else in the entire building. Only people in line
Atmosphere: 1
Food: 2
Service: 1
I used the drive through. The staff was friendly and prompt. The order was accurate.
Atmosphere: 3
Food: 4
Service: 3
Good adult daytime employees who take pride in their profession. Almost opposite for the evening kids employees who don't.
Atmosphere: 4
Food: 2
Service: 2
After ordering, we pulled up to the window to pay, then to the next window to pick up our food. The employee gave us our drink, then told us to pull up to the curve. There was only 1 vehicle behind us!
After eight minutes of waiting, an employee brings us our food. All of it was cold! Plus they shorted us a Strawberry pie.
This experience has pretty much ruined us ever wanting to go to any McDonald's again. We are so completely disgusted.
Atmosphere: 1
Food: 1
Service: 1
You guys sucks at your job like hate to say it it takes 45 minutes to get food going through a drive through with 5 cars in it and then on top of that you can’t even get the food made right it’s sorta ridiculous and honestly you should look for all new staff
Atmosphere: 2
Food: 2
Service: 2
Friendly, comfortable updated atmosphere. You will need to ask for salt/pepper and coffee refills - all promptly provided.
Atmosphere: 5
Food: 5
Service: 5
Average McDonald's, WAY overpriced as all of them are nowadays....
Atmosphere: 2
Food: 2
Service: 2
The door handle was Broken and the floor was really dirty the food was alright but it was really processed.
Atmosphere: 1
Food: 3
Service: 4
Took over 25 minutes for two sandwiches it's supposed to be fast food and they were cold when I got them
Yesterday I ordered a drink and they gave me the wrong one. So I went back through the line and they exchanged
it but was told they couldn't take the wrong drink back and throw it away. How ridiculous is that?? I didn't have another cup holder in my car so the drink would.have spilled on the seat. I told the gentleman at the next window and he took the drink back and threw it away. Thank goodness this man had some common sense. I can't believe they have a stupid rule like this.
Service: 1
Restaurantji Recommends
Worst service in the industry. Literally been in a drive-thru land for over 22 minutes. Over 10 people working in there and nobody can get anything done. This isn't the first time at this Cadillac location where service has been horrendous. I could have drove to Grand rapids and ordered a steak from Ruth Chris faster than I got a freaking hash brown and coffee here.
Not very good register training
Atmosphere: 5
Food: 4
Service: 2
25 plus minutes to get a big Mac meal and 2 6 peace mic nuggets after paying. Watching everyone clean but not taking care of orders.
Late night employees do not try to get your food to you quickly
Atmosphere: 4
Food: 2
Service: 1
Only breakfast is good except chicken wraps which are great. Just need fresher lettuce.
Atmosphere: 5
Food: 2
Service: 5
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