This place is so unsanitary, I would highly recommend avoiding this place at all cost. The cleanliness of this building is absolutely disgusting workers walk around in flip-flops, showing off their dirty toes on top of that when they need to refill an ice cream bucket if there’s anything remaining in the old ice cream bucket, they scoop it out with their bare hands, no gloves and then repack it on top of the new ice cream bucket, and serve we witnessed this with our own eyes. I’ve never been so disgusted in my life. Imagine how they are cooking their donuts and how they are serving your drinks to the drive-through when you can’t see think twice because this is a huge health code violation and they don’t care as long as they get their money they are all extremely rude in there and they thought I was crazy when I question the fact that did you scoop that ice cream out of the container with your bare hands and repack it into the fresh one appalled the health department needs to get involved as soon as possible and if you want to keep yourself healthy, safe free from any type of diseases and God knows what else do not use this facility
Michael Sawyer
I had an awful experience at this Baskin Robbins; every employee I saw was completely unsanitary, wearing open-toed shoes and even handling ice cream with their bare hands instead of using proper scoops or gloves, and to make matters worse, the customer service across the board was terrible—every staff member came off as rude, dismissive, and unprofessional, turning what should have been a quick, enjoyable stop into one of the most unpleasant and unhygienic visits I’ve ever had, and I will not be returning.
Elaina sawyer
The Baskin-Robbins on Ford Rd in Canton, MI is completely unsanitary and I am appalled by what I witnessed. While my family and I were waiting to order, the worker in front of us scooped ice cream out of an almost empty container with her bare hands to pack it into a new container. No gloves, no scooper — just her hand directly in the ice cream customers are expected to eat.
When we spoke up about how disgusting and unsanitary this was, her response was, “I washed my hands.” That answer is beyond unacceptable. This is not a matter of rinsing your hands — this is food service, and bare hands should never be in the product. Unless she surgically scrubbed like a doctor before surgery (which obviously she did not), germs and bacteria are still being transferred directly into the food. I honestly wanted to puke watching this happen.
This experience was absolutely revolting and has completely destroyed my trust in this location. I don’t know if I’ll ever be able to get over it. The fact that this was done so casually in front of customers makes me seriously question what is happening behind the counter when no one is watching.
The Health Department needs to be involved immediately. Baskin-Robbins corporate should also take a hard look at this location, because this is not just bad service — it is a major food safety violation that could make people sick.
liam sawyer
I am absolutely appalled by what I witnessed at this Baskin-Robbins. Right before my family and I were about to order, one of the workers actually scooped ice cream out of an OLD container and packed it into a new “fresh” one with their bare hand. No gloves, no scooper — just a bare hand in the tub of ice cream that customers are expected to eat from.
As if that wasn’t enough, every single worker behind the counter was wearing sandals with their toes exposed. This is a food service establishment, not a beach. It was unprofessional, unsafe, and downright unhygienic. To top it all off, the floor looked absolutely filthy — sticky, grimy, and clearly neglected. Seeing toes out in that kind of mess made the whole situation even more revolting.
Not only is this an obvious health code violation, but it shows a complete disregard for customers. If this is what they’re doing in plain sight, I don’t even want to imagine what goes on behind the scenes.
This experience completely ruined our visit, and I would never feel comfortable letting my family eat here again. Management should be ashamed and needs to address these unacceptable conditions immediately.
Valerie Cherri
Wrong cake color. Messed up on decorating
Nipa Shah
Good friendly service.
Atmosphere: 5
Food: 5
Service: 5
haley fabry
Employees are very very rude. If you ask questions they just ignore you and ask if you are finished, or will just assume what you want. Horrible service!!
Atmosphere: 1
Food: 1
Service: 1
ameer al-jabiri
I ordered a small strawberry milkshake and wasn’t told the price or given a receipt. When I got home I checked my credit card and I got charged the price of a large!!
Everytime we come here the staff isn't helpful and they refuse to refill the ice cream. We asked for 2 flavors and they said they didn't want to open a new box until the morning. So they have the ice cream in the back but don't want to serve their customers because it's inconvenient for them? 2nd time it's happened.. no thanks won't be back
Heba Ashmawy
I went there at 9:50 PM and the store hours were until 10 Pm, there were some customers inside but the employees closed the doors to not to allow for more people. Please don’t say we close at specific time if you can’t do it!
Eulenia Bell
I visited this place for the first time today 9-16-22 and now I'm sold!!!
Elizabeth Eischen
Bummer you can’t go inside to pick out ice cream…just not east with drive thru only ??
Shyam Kumar Sureddy
It’s happened to me twice. Manager was very rude. Probably management should look into this. He gives wicked smile after giving rude answers. Never going to this shop again. Ice cream is good. There are other Baskin Robbins here in canton. Highly not recommended this place.
👎🏻
This place is so unsanitary, I would highly recommend avoiding this place at all cost. The cleanliness of this building is absolutely disgusting workers walk around in flip-flops, showing off their dirty toes on top of that when they need to refill an ice cream bucket if there’s anything remaining in the old ice cream bucket, they scoop it out with their bare hands, no gloves and then repack it on top of the new ice cream bucket, and serve we witnessed this with our own eyes. I’ve never been so disgusted in my life. Imagine how they are cooking their donuts and how they are serving your drinks to the drive-through when you can’t see think twice because this is a huge health code violation and they don’t care as long as they get their money they are all extremely rude in there and they thought I was crazy when I question the fact that did you scoop that ice cream out of the container with your bare hands and repack it into the fresh one appalled the health department needs to get involved as soon as possible and if you want to keep yourself healthy, safe free from any type of diseases and God knows what else do not use this facility
I had an awful experience at this Baskin Robbins; every employee I saw was completely unsanitary, wearing open-toed shoes and even handling ice cream with their bare hands instead of using proper scoops or gloves, and to make matters worse, the customer service across the board was terrible—every staff member came off as rude, dismissive, and unprofessional, turning what should have been a quick, enjoyable stop into one of the most unpleasant and unhygienic visits I’ve ever had, and I will not be returning.
The Baskin-Robbins on Ford Rd in Canton, MI is completely unsanitary and I am appalled by what I witnessed. While my family and I were waiting to order, the worker in front of us scooped ice cream out of an almost empty container with her bare hands to pack it into a new container. No gloves, no scooper — just her hand directly in the ice cream customers are expected to eat.
When we spoke up about how disgusting and unsanitary this was, her response was, “I washed my hands.” That answer is beyond unacceptable. This is not a matter of rinsing your hands — this is food service, and bare hands should never be in the product. Unless she surgically scrubbed like a doctor before surgery (which obviously she did not), germs and bacteria are still being transferred directly into the food. I honestly wanted to puke watching this happen.
This experience was absolutely revolting and has completely destroyed my trust in this location. I don’t know if I’ll ever be able to get over it. The fact that this was done so casually in front of customers makes me seriously question what is happening behind the counter when no one is watching.
The Health Department needs to be involved immediately. Baskin-Robbins corporate should also take a hard look at this location, because this is not just bad service — it is a major food safety violation that could make people sick.
I am absolutely appalled by what I witnessed at this Baskin-Robbins. Right before my family and I were about to order, one of the workers actually scooped ice cream out of an OLD container and packed it into a new “fresh” one with their bare hand. No gloves, no scooper — just a bare hand in the tub of ice cream that customers are expected to eat from.
As if that wasn’t enough, every single worker behind the counter was wearing sandals with their toes exposed. This is a food service establishment, not a beach. It was unprofessional, unsafe, and downright unhygienic. To top it all off, the floor looked absolutely filthy — sticky, grimy, and clearly neglected. Seeing toes out in that kind of mess made the whole situation even more revolting.
Not only is this an obvious health code violation, but it shows a complete disregard for customers. If this is what they’re doing in plain sight, I don’t even want to imagine what goes on behind the scenes.
This experience completely ruined our visit, and I would never feel comfortable letting my family eat here again. Management should be ashamed and needs to address these unacceptable conditions immediately.
Wrong cake color. Messed up on decorating
Good friendly service.
Atmosphere: 5
Food: 5
Service: 5
Employees are very very rude. If you ask questions they just ignore you and ask if you are finished, or will just assume what you want. Horrible service!!
Atmosphere: 1
Food: 1
Service: 1
I ordered a small strawberry milkshake and wasn’t told the price or given a receipt. When I got home I checked my credit card and I got charged the price of a large!!
Atmosphere: 1
Food: 1
Service: 1
They bought reviews, they have fake reviews
Restaurantji Recommends
Everytime we come here the staff isn't helpful and they refuse to refill the ice cream. We asked for 2 flavors and they said they didn't want to open a new box until the morning. So they have the ice cream in the back but don't want to serve their customers because it's inconvenient for them? 2nd time it's happened.. no thanks won't be back
I went there at 9:50 PM and the store hours were until 10 Pm, there were some customers inside but the employees closed the doors to not to allow for more people. Please don’t say we close at specific time if you can’t do it!
I visited this place for the first time today 9-16-22 and now I'm sold!!!
Bummer you can’t go inside to pick out ice cream…just not east with drive thru only ??
It’s happened to me twice. Manager was very rude. Probably management should look into this. He gives wicked smile after giving rude answers. Never going to this shop again. Ice cream is good. There are other Baskin Robbins here in canton. Highly not recommended this place.
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