I placed an order on the JJ app tonight for dinner. Nearly an hour went by and I did not get notification about my food. I called the restaurant and asked about my order and was simply told my food was out for delivery. Once the delivery driver arrived we were given the wrong food. It was not even our order. I called the store location to let them know I received someone else's order. They told me that they cannot replace it as Uber delivered it, which was never disclosed to me in the first place. I purposely ordered from JJ to avoid using a door dash or Uber, in which I do not even have an account with.They were aware I received the wrong order as the other person who received mine also called them to report it. They said they could not remake my food or have it redelivered and that at this point it's out of their hands and I would need to call Uber. I asked why would I need to call Uber when I did not order through them or pay them to deliver; I paid JJ not a third party. The store then kept saying sorry they cannot remake it (even though both customers, myself and the other person reported we got the wrong orders) and would not call Uber to redeliver the correct orders. I was told I had to pay AGAIN, if I wanted my food. This was horrible customer service and I will never order from this location again and would not recommend it. Do your customers a favor and tell them when you are passing their orders off to a third party. This is not what people pay for when they order directly from your store. So not only am I out nearly $30, but also no food. I had to order from another restaraunt and spend more money and wait more time.
Atmosphere: 1
Food: 1
Service: 1
Lyndsey Lupfer
We don’t normally order from here, but did because we had a gift card… the photo of the lettuce speaks for itself.
Atmosphere: 2
Food: 2
Service: 2
Audrey Waugh
Ordered 3 subs very clearly, girl making the subs sighed and rolled her eyes when ordering the second one. Very unfriendly, only 2 subs came and when I stated I had ordered 3 they sighed again and said only 2 were put in. We were the only ones in there but they acted like it was a huge inconvenience we ordered food even though there was like 4-5 workers there standing around.
Atmosphere: 1
Food: 5
Service: 1
Sharif Albarkat
Over 35 min order is still not here, called to check on status and was hung up on when I stated I was calling to check on order, called back, someone else answered and in a very rushed fashion let me know that the order had just been picked up and was on its way when I asked for clarity on what just picked up meant he stated it had just been picked up 5-10 minutes ago.
Amanda Hall
Came in yesterday for the free toasted sub. This location was very organized & the employees were all very polite. I will definitely be back to this location.
Atmosphere: 5
Food: 5
Service: 5
Tyler Hawk
Jimmy Johns is a staple, but this location goes above and beyond any others that I have visited.
Recommended dishes: Vito, Jimmy Cubano, Chocolate Chip Cookie
Wandering Pharmer
I go to this location every so often and generally they’re okay. The last couple visits they have messed up my order and unfortunately I haven’t returned since. They forgot the cheese in my sandwich both times. I did not call because going back to correct the order was not worth my time. Very disappointing though, the sandwich did not taste the same.
Atmosphere: 5
Food: 4
Service: 4
Mike Gaubatz
I ordered a box of sandwiches for a birthday party. The order was done on time and was exactly as ordered. The staff is great at this store and the food was great! Picked up order on Sunday 3/24/24 and everyone got exactly what they wanted!
Atmosphere: 3
Food: 5
Service: 5
Ben Harriger
Freaky Fast as advertised. The Cuban was great. Very friendly service. The triple chip cookie was not great but that has more to do with preference.
Atmosphere: 4
Food: 4
Service: 5
Ben S
Good location! Always fast, and good quality like most JJs. Slightly awkward placement of the store in the shopping strip but it's easy to get to. Parking is usually pretty empty in front.
2023-12-21 - 4 StarsOrdered1 original combo1 favorite comboA total of 26.47Just a tad too much for what one gets. ( at least to me it does )Need to find coupons to help off set the price or limit the outings to once per month. Not sure how some folks are able to eat out a few times each week.
Atmosphere: 5
Food: 5
Service: 5
Carnish Hopkins
Super fresh sandwich ?
Atmosphere: 5
Food: 5
Service: 5
Jarrow Marval
Came in shortly after opening. An employee named Byron/Brian was talking about a party he went to the night before and all of the drunk women he wanted to sleep with. I walked out, very inappropriate conversation to be having out in the open.
Atmosphere: 1
Food: 3
Service: 1
Patricia Arnett-Anderson
Weekly lunch. For some reason they seem to label the sandwiches incorrectly when I order more than one.
I placed an order on the JJ app tonight for dinner. Nearly an hour went by and I did not get notification about my food. I called the restaurant and asked about my order and was simply told my food was out for delivery. Once the delivery driver arrived we were given the wrong food. It was not even our order. I called the store location to let them know I received someone else's order. They told me that they cannot replace it as Uber delivered it, which was never disclosed to me in the first place. I purposely ordered from JJ to avoid using a door dash or Uber, in which I do not even have an account with.They were aware I received the wrong order as the other person who received mine also called them to report it. They said they could not remake my food or have it redelivered and that at this point it's out of their hands and I would need to call Uber. I asked why would I need to call Uber when I did not order through them or pay them to deliver; I paid JJ not a third party. The store then kept saying sorry they cannot remake it (even though both customers, myself and the other person reported we got the wrong orders) and would not call Uber to redeliver the correct orders. I was told I had to pay AGAIN, if I wanted my food. This was horrible customer service and I will never order from this location again and would not recommend it. Do your customers a favor and tell them when you are passing their orders off to a third party. This is not what people pay for when they order directly from your store. So not only am I out nearly $30, but also no food. I had to order from another restaraunt and spend more money and wait more time.
Atmosphere: 1
Food: 1
Service: 1
We don’t normally order from here, but did because we had a gift card… the photo of the lettuce speaks for itself.
Atmosphere: 2
Food: 2
Service: 2
Ordered 3 subs very clearly, girl making the subs sighed and rolled her eyes when ordering the second one. Very unfriendly, only 2 subs came and when I stated I had ordered 3 they sighed again and said only 2 were put in. We were the only ones in there but they acted like it was a huge inconvenience we ordered food even though there was like 4-5 workers there standing around.
Atmosphere: 1
Food: 5
Service: 1
Over 35 min order is still not here, called to check on status and was hung up on when I stated I was calling to check on order, called back, someone else answered and in a very rushed fashion let me know that the order had just been picked up and was on its way when I asked for clarity on what just picked up meant he stated it had just been picked up 5-10 minutes ago.
Came in yesterday for the free toasted sub. This location was very organized & the employees were all very polite. I will definitely be back to this location.
Atmosphere: 5
Food: 5
Service: 5
Jimmy Johns is a staple, but this location goes above and beyond any others that I have visited.
Recommended dishes: Vito, Jimmy Cubano, Chocolate Chip Cookie
I go to this location every so often and generally they’re okay. The last couple visits they have messed up my order and unfortunately I haven’t returned since. They forgot the cheese in my sandwich both times. I did not call because going back to correct the order was not worth my time. Very disappointing though, the sandwich did not taste the same.
Atmosphere: 5
Food: 4
Service: 4
I ordered a box of sandwiches for a birthday party. The order was done on time and was exactly as ordered. The staff is great at this store and the food was great! Picked up order on Sunday 3/24/24 and everyone got exactly what they wanted!
Atmosphere: 3
Food: 5
Service: 5
Freaky Fast as advertised. The Cuban was great. Very friendly service. The triple chip cookie was not great but that has more to do with preference.
Atmosphere: 4
Food: 4
Service: 5
Good location! Always fast, and good quality like most JJs. Slightly awkward placement of the store in the shopping strip but it's easy to get to. Parking is usually pretty empty in front.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
2023-12-21 - 4 StarsOrdered1 original combo1 favorite comboA total of 26.47Just a tad too much for what one gets. ( at least to me it does )Need to find coupons to help off set the price or limit the outings to once per month. Not sure how some folks are able to eat out a few times each week.
Atmosphere: 5
Food: 5
Service: 5
Super fresh sandwich ?
Atmosphere: 5
Food: 5
Service: 5
Came in shortly after opening. An employee named Byron/Brian was talking about a party he went to the night before and all of the drunk women he wanted to sleep with. I walked out, very inappropriate conversation to be having out in the open.
Atmosphere: 1
Food: 3
Service: 1
Weekly lunch. For some reason they seem to label the sandwiches incorrectly when I order more than one.
Atmosphere: 4
Food: 5
Service: 4
Hit or miss
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