Food is good but the sandwich ingredients are very skimpy and the quantity of tomato soup you get is also very skimpy for the high prices they charge!!! Also the lemonade doesn’t taste like lemonade as they water it down ruining the taste!!
Atmosphere: 1
Food: 1
Service: 1
Davit Natsvlishvili
Worst Panera I've ever been to! The sandwich was horrible!
HFC
Ordered French onion soup tonight via door dash and it’s a bowl of onion and broth. No cheese or bread and apparently they were out of bacon and decided it was okay to use bacon bits instead on my sandwich. Will never order from this location again….
Atmosphere: 1
Food: 1
Service: 1
Jason Krause
I’ve been stuck in the Panera drive-thru for over 30 minutes, even with two cars giving up and pulling out of the line. This level of inefficiency is completely unacceptable. If the drive-thru is this backed up, staff should communicate delays or temporarily close it to avoid wasting customers’ time. I expect better from Panera, and I hope management addresses the staffing or process issues causing these excessive wait times.
Atmosphere: 1
Food: 3
Service: 1
Ashley Buuck
Went to order lunch and they were literally out of half the items. No chicken and not willing to substitute meat without additional fee. Out of most of their soups as well. So the choose 2 was definitely out….. we are talking at lunch time they were out of stuff. Absolutely ridiculous.
Atmosphere: 3
Food: 1
Service: 1
J.T. Lambrou
Food was decent. But so expensive.
Chalon Christianna
Highly disappointed at my experience yesterday I ordered $32 worth of food on the MyPanera App was told my meal would be ready in less than 30 minutes. I waited over 2 hours had to call several times only to be told a driver stole my food and I had to wait even longer for it...... In the past I would only wait 20 minutes max when ordering off of Ubereats or Doordash. You need to fix your process!
Atmosphere: 1
Food: 1
Service: 1
Brooke Wess
An hour (!) to wait for carryout? Crazy. They were short staffed and super rude. Poor management. They need to call in reinforcement to help in peak times.
Service: 1
A Lockridge
Has a drive-thru also.
Atmosphere: 5
Food: 5
Service: 5
Danielle Antieau
Placed a drive thru pick up order in the app for one breakfast sandwich at 9:15am, said it would be ready by 9:26am so I waited in the parking lot, the app told me it was running behind and didn’t say “completed” until 9:30. Joined the empty drive thru where the woman told me they were “still working on my order”, pulled right to the window where I sat until 9:43am.. for one breakfast sandwich. Not sure when the service got so bad at this location, I’ve never had to wait that long for a non-complicated order and an empty drive thru.
Disappointed. I ordered thru the app an hour before my lunchbreak. No cars in drive thru and only 4 cars in parking lot yet my order wasn't ready. Except for my hot chocolate, which sat on the counter unclaimed for atleast 10 minutes. I didn't know it was mine. When my food was ready 12 minutes late, they just left the bag on the counter instead of putting it on the shelf or calling my name. I walked up and saw my name and said that's mine. The man and woman didn't acknowledge me nor was courteous enough to scoot my stuff closer to me. I had to stretch just to reach my food and drink. It was very weird. And then of course my hot chocolate was cold by the time i got back to work.
Atmosphere: 5
Food: 5
Service: 1
Wassim Katbey
Please do something about cars that park in the reserved drive-thru spots and those who double park in these spots. I have to drive around the building waiting for my order. This has happened twice.
Scott Fritz
Picking up in the drive thru is always complicated. The service is terrible and takes longer than usual even for something like a bagel and cream cheese. I placed an order today at around 1:22pm with pick up time of 1:37pm, I just received my order at 1:58pm with no explation and it wasn’t a complicated order. Ordering here is always slow and you’d be better off ordering delivery than waiting for your Mobile order.
Atmosphere: 2
Food: 4
Service: 1
Mason James
Shelia was fantastic! Super nice and helpful! Need more people in the world like
Food is good but the sandwich ingredients are very skimpy and the quantity of tomato soup you get is also very skimpy for the high prices they charge!!! Also the lemonade doesn’t taste like lemonade as they water it down ruining the taste!!
Atmosphere: 1
Food: 1
Service: 1
Worst Panera I've ever been to! The sandwich was horrible!
Ordered French onion soup tonight via door dash and it’s a bowl of onion and broth. No cheese or bread and apparently they were out of bacon and decided it was okay to use bacon bits instead on my sandwich. Will never order from this location again….
Atmosphere: 1
Food: 1
Service: 1
I’ve been stuck in the Panera drive-thru for over 30 minutes, even with two cars giving up and pulling out of the line. This level of inefficiency is completely unacceptable. If the drive-thru is this backed up, staff should communicate delays or temporarily close it to avoid wasting customers’ time. I expect better from Panera, and I hope management addresses the staffing or process issues causing these excessive wait times.
Atmosphere: 1
Food: 3
Service: 1
Went to order lunch and they were literally out of half the items. No chicken and not willing to substitute meat without additional fee. Out of most of their soups as well. So the choose 2 was definitely out….. we are talking at lunch time they were out of stuff. Absolutely ridiculous.
Atmosphere: 3
Food: 1
Service: 1
Food was decent. But so expensive.
Highly disappointed at my experience yesterday I ordered $32 worth of food on the MyPanera App was told my meal would be ready in less than 30 minutes. I waited over 2 hours had to call several times only to be told a driver stole my food and I had to wait even longer for it...... In the past I would only wait 20 minutes max when ordering off of Ubereats or Doordash. You need to fix your process!
Atmosphere: 1
Food: 1
Service: 1
An hour (!) to wait for carryout? Crazy. They were short staffed and super rude. Poor management. They need to call in reinforcement to help in peak times.
Service: 1
Has a drive-thru also.
Atmosphere: 5
Food: 5
Service: 5
Placed a drive thru pick up order in the app for one breakfast sandwich at 9:15am, said it would be ready by 9:26am so I waited in the parking lot, the app told me it was running behind and didn’t say “completed” until 9:30. Joined the empty drive thru where the woman told me they were “still working on my order”, pulled right to the window where I sat until 9:43am.. for one breakfast sandwich. Not sure when the service got so bad at this location, I’ve never had to wait that long for a non-complicated order and an empty drive thru.
Food: 4
Service: 2
Restaurantji Recommends
Nothing special
Atmosphere: 3
Food: 3
Service: 3
Disappointed. I ordered thru the app an hour before my lunchbreak. No cars in drive thru and only 4 cars in parking lot yet my order wasn't ready. Except for my hot chocolate, which sat on the counter unclaimed for atleast 10 minutes. I didn't know it was mine. When my food was ready 12 minutes late, they just left the bag on the counter instead of putting it on the shelf or calling my name. I walked up and saw my name and said that's mine. The man and woman didn't acknowledge me nor was courteous enough to scoot my stuff closer to me. I had to stretch just to reach my food and drink. It was very weird. And then of course my hot chocolate was cold by the time i got back to work.
Atmosphere: 5
Food: 5
Service: 1
Please do something about cars that park in the reserved drive-thru spots and those who double park in these spots. I have to drive around the building waiting for my order. This has happened twice.
Picking up in the drive thru is always complicated. The service is terrible and takes longer than usual even for something like a bagel and cream cheese. I placed an order today at around 1:22pm with pick up time of 1:37pm, I just received my order at 1:58pm with no explation and it wasn’t a complicated order. Ordering here is always slow and you’d be better off ordering delivery than waiting for your Mobile order.
Atmosphere: 2
Food: 4
Service: 1
Shelia was fantastic! Super nice and helpful! Need more people in the world like
Atmosphere: 5
Food: 5
Service: 5
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