Subway
6144 Cass City Rd, Cass City
(989) 872-4373
Recent Reviews
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Worst Subway I’ve ever been to!! 2-24-25 12:10pm. Stood at the register for several minutes on my lunch break waiting while the employees were laughing and having a grand ol time in the back! Then the employee comes out and says… oh I’m sorry! I can’t see through a wall! You should have said something! I replied by saying, why do you have to be rude to me? She replied, well, the look on your face says it all!! So what do you want she said while mocking a facial expression lol. Absolutely ZERO customer service in this place! Sad!! This is actually the second time the employee treated a customer like an inconvenience!! I would expect that kind of behavior from a young adult of today, not a mature older woman!!
Atmosphere: 1
Food: 1
Service: 1
5 people in line and they are doing online orders ignoring the waiters. Then they give me my little pizza box and bottom is covered in some sauce. Awful service
Atmosphere: 1
Food: 2
Service: 1
I ordered 2 footlong rotisserie chicken subs and what I got was not what I asked for, also asked for the chicken warmed up when I bit into it, it was ice cold, terrible customer service
Atmosphere: 1
Food: 1
Service: 1
No more eat there nasty and not healthy
Food good as normal wasn't impressed with their Sprite products, service decent but overall not too
Atmosphere: 4
Food: 3
Service: 4
#20 is an elite chicken bacon ranch. The chicken that comes on this sub is rotisserie chicken.... the chicken i got was NOT rotisserie!!!! I didnt ask for whatever chicken this is. I get people are new but if you dont know what your putting on a sub you probably shouldnt be working alone!!!!!.... so disappointing to get home and see its the wrong chicken because the "new meat saver" blocks you from seeing what they are actually putting on your sub.And i tip $5 because i like to be nice. Not any more when my sandwich is nothing of what i ordered.
Atmosphere: 1
Food: 1
Service: 1
I’ve ordered on multiple occasions through the app, even coming to the point of writing in the special instructions to put the right chicken on my sub. Yet consistently it’s made wrong. I never have my cookies in my order as well as the subs rarely being toasted. I work at fast food so I understand occasional mistakes, but this is absurd.
Atmosphere: 2
Food: 1
Service: 1
Pd 31.07 for 2 sandwiches on app. Showed it was ready get there and asked and she said she was closing at 430pm on a Monday and said.i have to talk to the manager when they got.there in two hrs as the girl there didn't know how to operate the
Atmosphere: 1
Service: 1
Very dissatisfied, little bit of brown lettuce in container, tomatoes so mushy looked like stewed out of a can, and cucumbers limp like they were froze! Out of buns we wanted?
Disappointed! Rating 1 star because the food wasn't bad. I wish I could rate 0 stars for professionalism in the workplace. I'm not sure who's in charge here but there NEEDS to be a change of behavior. When I first arrived, there was a man and woman ahead of me in line. While they were being helped, the two male employees were making derogatory comments to each other and messing around. After the woman customer left, one of the male employees said, "Yo, she was cute and you all know it." After that, another employee from the gas station comes running through Subway to hide from another coworker that was chasing her. There was lots of yelling back and forth while they were messing around. After I got my food, I headed over towards the gas station part and the male employee, who recently tried to chase the female employee, started throwing wads of paper back and forth like they were having a snowball fight. During all of this, there were multiple uses of the 'F' word and others.Something needs to change before I ever visit again. Completely unprofessional and uncalled for.
Restaurantji Recommends
Disappointed! Rating 1 star because the food wasn't bad. I wish I could rate 0 stars for professionalism in the workplace. I'm not sure who's in charge here but there NEEDS to be a change of behavior. When I first arrived, there was a man and woman ahead of me in line. While they were being helped, the two male employees were making derogatory comments to each other and messing around. After the woman customer left, one of the male employees said, "Yo, she was cute and you all know it." After that, another employee from the gas station comes running through Subway to hide from another coworker that was chasing her. There was lots of yelling back and forth while they were messing around. After I got my food, I headed over towards the gas station part and the male employee, who recently tried to chase the female employee, started throwing wads of paper back and forth like they were having a snowball fight. During all of this, there were multiple uses of the 'F' word and others.Something needs to change before I ever visit again. Completely unprofessional and uncalled for.
They food was good but the employee wasn't friendly. She didn't smile the whole time we were there and made me feel uncomfortable. We had to ask 4 times for her to put more than 5 jalapenos on the sub.the cookies we bought were supposed to be a variety pack but it was all chocolate chip which my diabetic brother can't even eat. He thought they had at least on or two oatmeal in the pack.
Vegetarian options: Can get a veggie sub or pizza.
Parking: Limited spaces and usually all full
Seems like every time we order it’s wrong, subs are missing items or forgotten
Parking: Parking is tight if the store is packed
Kid-friendliness: Need more stuff that kids will eat
Wheelchair accessibility: There is none
Subway is very healthiest and delicious sandwiches.
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