Please try to hire more staff and/or turn off Uber and DoorDash, 16 minutes wait for a pretzel is insane
Lisa McKinnon
Terrible service, def would not recommend.
ms hi
This contains the best pretzels ever
EAD Perf
Claims they are open until 9pm. I've tried coming multiple times after work from 7-8pm and the store is locked up and dark. Don't advertise you are open to 9pm and then close before 7pm.
Atmosphere: 1
Food: 1
Service: 1
TheKingHashir
Good food but workers give off weird vibes
Jessica Pack
Let me start this off by saying, my husband and son love auntie Anne’s pretzels. They have always been very good. However the service we received was absolutely disrespectful and we can promise to not return. We had a free pretzel nugget from the app as a reward (because we spend a good amount of money here) and the woman at the counter didn’t have any small size pretzel nuggets that would have fulfilled the free coupon. She sighed and said “you’re killing me” when my husband said okay, I can wait, I just wanted to redeem my offer for a small cinnamon pretzel nugget. She then poured a cup of large pretzel nuggets into a small cup and sent him out with an attitude. When he looked at the pretzels, the were salt and not cinnamon, no big deal to us, but when he turned around in the doorway to exchange the pretzels the woman said “ugh now you’re really killing me, you have to throw those away because I obviously can’t take them back after you’ve touched them”… as if it were his fault. Another woman walked out and didn’t order anything after she heard the entire encounter because the woman at the register was so rude.
This honestly was super disappointing and a real bummer for our day. What was supposed to be our after family dinner treat for our 3 year old, turned into a really frustrating experience because of the staff’s disregard and disrespect. My husband was incredibly nice and didn’t acknowledge the rude things that were said to him because we understood that maybe she was just having a rough day. But we also understand that just because you’re going through something doesn’t mean you take it out on others, especially customers.
Honestly just super disappointed and won’t be returning.
Service: 1
Anna Inscho
Who ever works here should be fired. They turned away a autistic kid for service bc he has on a towel on for a shirt. Shameful.. poor kid was going by the fountains and having fun. How rude.. this comment is going around and be are aware. I will never buy from Here again.
Stefanie Sharp
Thank you and an outstanding customer service shout out to Liz, Assistant Manager. The frozen lemonade ? was yummy?
Atmosphere: 5
Food: 5
Service: 5
ella lol
Horrible experience. Horrible workers. Horrible food. I had ordered my pretzel bites, cheese, as well as paying for a 20% tip and donating $1 just to be horribly mistreated by the manager Melanie. Me and my friend are both 15, jobless, and using their parents money like most other teens at partridge. You’d think Melanie would understand this since shes the manager at one of the most popular places at partridge, but no. My friend had tripped on the door stoop on the way out and her pretzels went flying all over the dirty mall floor. Not knowing what to do, we snap a pic and show the manager and asked for a replacement or a refund or something so we could buy more food because we had just spent our last $10 and were starving. She gave us both a snarky look, the entire time we were in the store she was staring at us, and then told us, “we don't do that here” , without any apology or sympathy. We were there till 2-6 without any food because of this experience. We had to hand pick pretzels off the floor while watching the manager hit her employee next to her and laugh. Genuinely laugh, staring at us and making snarky comments about us. We then proceeded to wait in line for 15 minutes to get our receipt for the order number, just for customer service to be closed. Then come Monday when customer service was open, we called and requested a refund, and to no surprise, it was declined. Genuinely never going back to Auntie Annes and I hope the manager Melanie thinks about how she bullies little kids at her workplace. I dont usually write reviews and I probably wouldnt have if the manager wasnt rude, agressive, and honestly a ?. She talked to us like we were girls at a bar trying to fight her. She has absolutely no reason to be in management. Gross workplace and gross workers. Dont go unless you want the employees to talk about you and laugh in your face when something unfortunate happens at THEIR restaurant. Thanks, I look forward to my auntie annes coupons in the mail tho!
Atmosphere: 1
Food: 1
Service: 1
Donna Kristine
Their pretzels are delicious. Do not get the watermelon lemonade (icy drink). It tastes awful.
Their pretzels are delicious. Do not get the watermelon lemonade (icy drink). It tastes awful.
Tristan Grainger
i went to auntie annes to get some pretzels with my friends, snd we got yelled at and were told to use “inside voices” when we werent being loud. the food is good but service is not
Atmosphere: 2
Food: 5
Service: 1
Mick Sibinovic
Perfect bites and sauce. Great atmosphere in an outdoor mall.
Atmosphere: 5
Food: 5
Service: 4
Ida Bambina
The store needs to update their hours if they are going to close at 6:57 pm instead of 9 pm as listed on their website for Saturdays. This is the second time it’s happened.
Please try to hire more staff and/or turn off Uber and DoorDash, 16 minutes wait for a pretzel is insane
Terrible service, def would not recommend.
This contains the best pretzels ever
Claims they are open until 9pm. I've tried coming multiple times after work from 7-8pm and the store is locked up and dark. Don't advertise you are open to 9pm and then close before 7pm.
Atmosphere: 1
Food: 1
Service: 1
Good food but workers give off weird vibes
Let me start this off by saying, my husband and son love auntie Anne’s pretzels. They have always been very good. However the service we received was absolutely disrespectful and we can promise to not return. We had a free pretzel nugget from the app as a reward (because we spend a good amount of money here) and the woman at the counter didn’t have any small size pretzel nuggets that would have fulfilled the free coupon. She sighed and said “you’re killing me” when my husband said okay, I can wait, I just wanted to redeem my offer for a small cinnamon pretzel nugget. She then poured a cup of large pretzel nuggets into a small cup and sent him out with an attitude. When he looked at the pretzels, the were salt and not cinnamon, no big deal to us, but when he turned around in the doorway to exchange the pretzels the woman said “ugh now you’re really killing me, you have to throw those away because I obviously can’t take them back after you’ve touched them”… as if it were his fault. Another woman walked out and didn’t order anything after she heard the entire encounter because the woman at the register was so rude.
This honestly was super disappointing and a real bummer for our day. What was supposed to be our after family dinner treat for our 3 year old, turned into a really frustrating experience because of the staff’s disregard and disrespect. My husband was incredibly nice and didn’t acknowledge the rude things that were said to him because we understood that maybe she was just having a rough day. But we also understand that just because you’re going through something doesn’t mean you take it out on others, especially customers.
Honestly just super disappointed and won’t be returning.
Service: 1
Who ever works here should be fired. They turned away a autistic kid for service bc he has on a towel on for a shirt. Shameful.. poor kid was going by the fountains and having fun. How rude.. this comment is going around and be are aware. I will never buy from Here again.
Thank you and an outstanding customer service shout out to Liz, Assistant Manager. The frozen lemonade ? was yummy?
Atmosphere: 5
Food: 5
Service: 5
Horrible experience. Horrible workers. Horrible food. I had ordered my pretzel bites, cheese, as well as paying for a 20% tip and donating $1 just to be horribly mistreated by the manager Melanie. Me and my friend are both 15, jobless, and using their parents money like most other teens at partridge. You’d think Melanie would understand this since shes the manager at one of the most popular places at partridge, but no. My friend had tripped on the door stoop on the way out and her pretzels went flying all over the dirty mall floor. Not knowing what to do, we snap a pic and show the manager and asked for a replacement or a refund or something so we could buy more food because we had just spent our last $10 and were starving. She gave us both a snarky look, the entire time we were in the store she was staring at us, and then told us, “we don't do that here” , without any apology or sympathy. We were there till 2-6 without any food because of this experience. We had to hand pick pretzels off the floor while watching the manager hit her employee next to her and laugh. Genuinely laugh, staring at us and making snarky comments about us. We then proceeded to wait in line for 15 minutes to get our receipt for the order number, just for customer service to be closed. Then come Monday when customer service was open, we called and requested a refund, and to no surprise, it was declined. Genuinely never going back to Auntie Annes and I hope the manager Melanie thinks about how she bullies little kids at her workplace. I dont usually write reviews and I probably wouldnt have if the manager wasnt rude, agressive, and honestly a ?. She talked to us like we were girls at a bar trying to fight her. She has absolutely no reason to be in management. Gross workplace and gross workers. Dont go unless you want the employees to talk about you and laugh in your face when something unfortunate happens at THEIR restaurant. Thanks, I look forward to my auntie annes coupons in the mail tho!
Atmosphere: 1
Food: 1
Service: 1
Their pretzels are delicious. Do not get the watermelon lemonade (icy drink). It tastes awful.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Their pretzels are delicious. Do not get the watermelon lemonade (icy drink). It tastes awful.
i went to auntie annes to get some pretzels with my friends, snd we got yelled at and were told to use “inside voices” when we werent being loud. the food is good but service is not
Atmosphere: 2
Food: 5
Service: 1
Perfect bites and sauce. Great atmosphere in an outdoor mall.
Atmosphere: 5
Food: 5
Service: 4
The store needs to update their hours if they are going to close at 6:57 pm instead of 9 pm as listed on their website for Saturdays. This is the second time it’s happened.
Atmosphere: 1
Food: 1
Service: 1
It was great food just had to wait a long time
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pretzel
Loading...