Ordered a cake online got a confirmation email went to pick up and they said they couldn’t do it. This was for my wife’s 30th birthday so not happy they ruined it.
Atmosphere: 1
Food: 1
Service: 1
Adam B
I see a lot of people don't like this place. I had no issues. Ordered two sundaes on DoorDash. Got two sundaes exactly how I ordered them. The Reese's ice cream and Jamoca Almond Fudge combo is top tier. The Oreo with Chocolate fudge is also pretty great.
Food: 5
TheKingHashir
Worst experience ever. Dudes refused to listen and didnt even speak english
Heather
Drove over two hours and left with nothing because the guy had no idea what I was saying he just stared at me.
Ameir Edmunds
I asked about the cookie monster ice cream and the cashier was acting like I was speaking a whole different mfn language
Alyssa
Came here with my family we each got a one scoop cone. The price for 4 what's about $17 Which to me is crazy for 4 scoops of ice cream. The lady literally did not even fill the cone inside We just got a standard small scoop of ice cream. I could have bought 4 tubs of ice cream for the cost of my bill. I understand a scoop is a scoop but It was a tiny scoop with an empty cone. My son's vanilla ice cream was freezer burnt. Mine had a weird texture to it and I am almost 100% certain. I found some kind of bug in it. . Not worth the money at all total rip off and grossed out. Won't be returning.Such a shame. Baskin Robin's was so great when I was a kid. Idk what happened.
Atmosphere: 3
Food: 2
Service: 2
Justin Gumola
Please whatever you do...do not order a custom cake from here. Ordered a unicorn cake for my daughter's birthday what they provided vs the picture of what the cake was supposed to look like was terrible. The business should not take the more detailed cakes on if they can not deliver a good product. My daughter was so disappointed thankfully another bakery came through and customized a unicorn cake for her within 20 mins! This location did provide a refund the following day so that is a positive.
Atmosphere: 3
Food: 1
Service: 1
Coach Prey
I called wanting to order a Yule Log (advertised on the web site). First time I called was in the evening, Could not understand the person who answered the phone, Call the second time and he had no idea what I was talking about.Call the next day in the morning, Spoke to a young lady, She had no idea what I was talking about and hung up on me. Redial 10 times before someone picked up. Gentlemen, they could barely speaking English, I Ask for a Yule log And he didn’t understand, I spelled it, and he hung up on me.
Service: 1
Gage Peavler
My partner ordered a cake for my birthday. Called a few days before pick up to make sure they got the order and was told the cake was there. They did not have the cake on pick up day. They then tried to give us an 11 year old girl's birthday cake, which we refused because we aren't going to take someone else's cake. Had to get a refund and pick a cake we did not want from their freezer. This is the second baskin robins we have dealt with in the past month and both of them messed up birthday cake orders. I believe this franchise has lost it completely, or at the very least the stores in this area are awful.Avoid this place. It would be one thing if they just didn't have my cake, that's not a huge deal, but trying to give us someone else's order which would ruin a child's birthday is appalling. The employees here are awful. Do not give them your money or work with these clowns.
Ordered a cake online got a confirmation email went to pick up and they said they couldn’t do it. This was for my wife’s 30th birthday so not happy they ruined it.
Atmosphere: 1
Food: 1
Service: 1
I see a lot of people don't like this place. I had no issues. Ordered two sundaes on DoorDash. Got two sundaes exactly how I ordered them. The Reese's ice cream and Jamoca Almond Fudge combo is top tier. The Oreo with Chocolate fudge is also pretty great.
Food: 5
Worst experience ever. Dudes refused to listen and didnt even speak english
Drove over two hours and left with nothing because the guy had no idea what I was saying he just stared at me.
I asked about the cookie monster ice cream and the cashier was acting like I was speaking a whole different mfn language
Came here with my family we each got a one scoop cone. The price for 4 what's about $17 Which to me is crazy for 4 scoops of ice cream. The lady literally did not even fill the cone inside We just got a standard small scoop of ice cream. I could have bought 4 tubs of ice cream for the cost of my bill. I understand a scoop is a scoop but It was a tiny scoop with an empty cone. My son's vanilla ice cream was freezer burnt. Mine had a weird texture to it and I am almost 100% certain. I found some kind of bug in it. . Not worth the money at all total rip off and grossed out. Won't be returning.Such a shame. Baskin Robin's was so great when I was a kid. Idk what happened.
Atmosphere: 3
Food: 2
Service: 2
Please whatever you do...do not order a custom cake from here. Ordered a unicorn cake for my daughter's birthday what they provided vs the picture of what the cake was supposed to look like was terrible. The business should not take the more detailed cakes on if they can not deliver a good product. My daughter was so disappointed thankfully another bakery came through and customized a unicorn cake for her within 20 mins! This location did provide a refund the following day so that is a positive.
Atmosphere: 3
Food: 1
Service: 1
I called wanting to order a Yule Log (advertised on the web site). First time I called was in the evening, Could not understand the person who answered the phone, Call the second time and he had no idea what I was talking about.Call the next day in the morning, Spoke to a young lady, She had no idea what I was talking about and hung up on me. Redial 10 times before someone picked up. Gentlemen, they could barely speaking English, I Ask for a Yule log And he didn’t understand, I spelled it, and he hung up on me.
Service: 1
My partner ordered a cake for my birthday. Called a few days before pick up to make sure they got the order and was told the cake was there. They did not have the cake on pick up day. They then tried to give us an 11 year old girl's birthday cake, which we refused because we aren't going to take someone else's cake. Had to get a refund and pick a cake we did not want from their freezer. This is the second baskin robins we have dealt with in the past month and both of them messed up birthday cake orders. I believe this franchise has lost it completely, or at the very least the stores in this area are awful.Avoid this place. It would be one thing if they just didn't have my cake, that's not a huge deal, but trying to give us someone else's order which would ruin a child's birthday is appalling. The employees here are awful. Do not give them your money or work with these clowns.
Atmosphere: 1
Food: 1
Service: 1
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