This place has gotten so dirty and unkept over the last year. Bathroom is disgusting. No napkins for patrons eating in. Front door broken. Pretty sad because we used to love this place but not it’s so gross.
Atmosphere: 1
Food: 5
Service: 1
Wendy Flanders
I don't ever write bad reviews but I've been to this location 4 times and I bring my grandkids in at a time when they're not busy! Even standing there telling them what I want they get it wrong and I let it go and everytime they don't fill them up even when I point it out to them but im not going to get into an argument with my grandchildren so again I let it go but when you buy 4 separate quarts and they are only half full enough is enough!! If I wanted a pint I'd order a pint and pay for a pint not a quart!! And they can't even put the right mixes in right! Someone needs to do something with these employees or you will be losing more good customers like me!!!!
Atmosphere: 4
Food: 2
Service: 3
Tyler McLeod
Pleasant staff and ice cream was made as requested. Very happy with the service we received.
Atmosphere: 5
Food: 5
Service: 5
Ryan Laforest
Always excellent! Ordered a custom b-day cake and could not have been happier with the result!
Food: 5
Service: 5
Johnny Pham
A little disappointed.I had a pick up order, and the majority of my order was incorrect. The way my order was packaged made it look unappetizing. It was plastic-wrapped, and my waffle bowls was crushed, with ice cream leaking all over.What bothers me the most was that one of my order was a chocolate chip cookie dough with several add-ons, but I just got plain vanilla. I'm not sure what happened, but why was I charged for add-ons if they were out of stock or if they made something incorrectly? They should have let me know instead of shoving everything in a bag and sealed it.Also, recommend watching which cone bowl you order because I ordered 2 chocolate covered bowls and got all plain, broken waffle bowls.Very disappointed. It would be nice if I had aarefund or something to make up this unpleasant trip.Sorry, I normally don't write negative reviews but it was very upsetting welcoming my dad home with half melted ice cream and crushed waffle bowls.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Create Your Own Creation
David
You serve icecream to children and I've seen cleaner bathrooms in 3rd world countries.
Atmosphere: 1
Lindsay Cole
waited in line for 40 mins to tell us they couldn’t make shakes… for what reason can you not make shakes????
Service: 1
Morgana Pruitt
My ice cream was made wrong, when I called and asked if it could be replaced, was told “Since we can’t take any food back, we’d still have to charge you half price for the replacement.”That’s a bull policy. If my food is messed up, and I am nice, perfectly fine having it remade, why do I need to pay for replacement?It’s not a big deal that it was wrong, but being told I had to PAY to have it fixed was ridiculous.Edit: I wanted to add that I am NOT mad at this employee, they were nice to me, and it’s not their fault that’s apparently policy.
Atmosphere: 3
Food: 3
Service: 4
Gabrielle Anderson
Not thrilled with the mixing and amount of ice cream in my Everybody sized container. Literally got home after it was made in the back and was unpleasantly surprised to find that a 1/4th was pretty much missing. I was waiting for a while to get my order taken. Half the tub was just plain French vanilla ice cream; it was not mixed thoroughly. The person who took my order was very nice though. Probably won’t be back here.
First and last time I place an online order with this location. I placed a cake order online for a small personal cake over 24 hours in advance for my boyfriends birthday and set it up to be delivered at 11am so I had time to prepare for his party. I received a call the next morning from a staff member named Jayda stating that due to "management issues" the cake would not be ready until 5pm. I had to push our event plans back due to this but thought it could still work. A quarter to 6pm my order had still not arrived. I attempted to call the store over 6 times with no response and still had not gotten any updates on my order. I had to leave the event, drive to the store and explained to the worker what was going on. The staff member made it seem as if I was the one causing her an inconvenience and attempted to blame this push back on door dash even though I received the call that morning from their staff member stating they were pushing the order back. I was not refunded any of the online service fees and it was overall not worth the hassle as the cake was freezer burnt when I got it to its destination. Overall just a huge disappointment.
Gretchen Schwarze
love the customer service and ice cream
Mona Jacob
Friendly faces and great service from Rachel.
jase Pizzo
The ice cream is goated just had some the other day, 10/10
Denise Pizzo
Ice cream is really good friendly faces clean store love it
Slow service, baraly any topping
Atmosphere: 5
Food: 5
Service: 3
This place has gotten so dirty and unkept over the last year. Bathroom is disgusting. No napkins for patrons eating in. Front door broken. Pretty sad because we used to love this place but not it’s so gross.
Atmosphere: 1
Food: 5
Service: 1
I don't ever write bad reviews but I've been to this location 4 times and I bring my grandkids in at a time when they're not busy! Even standing there telling them what I want they get it wrong and I let it go and everytime they don't fill them up even when I point it out to them but im not going to get into an argument with my grandchildren so again I let it go but when you buy 4 separate quarts and they are only half full enough is enough!! If I wanted a pint I'd order a pint and pay for a pint not a quart!! And they can't even put the right mixes in right! Someone needs to do something with these employees or you will be losing more good customers like me!!!!
Atmosphere: 4
Food: 2
Service: 3
Pleasant staff and ice cream was made as requested. Very happy with the service we received.
Atmosphere: 5
Food: 5
Service: 5
Always excellent! Ordered a custom b-day cake and could not have been happier with the result!
Food: 5
Service: 5
A little disappointed.I had a pick up order, and the majority of my order was incorrect. The way my order was packaged made it look unappetizing. It was plastic-wrapped, and my waffle bowls was crushed, with ice cream leaking all over.What bothers me the most was that one of my order was a chocolate chip cookie dough with several add-ons, but I just got plain vanilla. I'm not sure what happened, but why was I charged for add-ons if they were out of stock or if they made something incorrectly? They should have let me know instead of shoving everything in a bag and sealed it.Also, recommend watching which cone bowl you order because I ordered 2 chocolate covered bowls and got all plain, broken waffle bowls.Very disappointed. It would be nice if I had aarefund or something to make up this unpleasant trip.Sorry, I normally don't write negative reviews but it was very upsetting welcoming my dad home with half melted ice cream and crushed waffle bowls.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Create Your Own Creation
You serve icecream to children and I've seen cleaner bathrooms in 3rd world countries.
Atmosphere: 1
waited in line for 40 mins to tell us they couldn’t make shakes… for what reason can you not make shakes????
Service: 1
My ice cream was made wrong, when I called and asked if it could be replaced, was told “Since we can’t take any food back, we’d still have to charge you half price for the replacement.”That’s a bull policy. If my food is messed up, and I am nice, perfectly fine having it remade, why do I need to pay for replacement?It’s not a big deal that it was wrong, but being told I had to PAY to have it fixed was ridiculous.Edit: I wanted to add that I am NOT mad at this employee, they were nice to me, and it’s not their fault that’s apparently policy.
Atmosphere: 3
Food: 3
Service: 4
Not thrilled with the mixing and amount of ice cream in my Everybody sized container. Literally got home after it was made in the back and was unpleasantly surprised to find that a 1/4th was pretty much missing. I was waiting for a while to get my order taken. Half the tub was just plain French vanilla ice cream; it was not mixed thoroughly. The person who took my order was very nice though. Probably won’t be back here.
Restaurantji Recommends
First and last time I place an online order with this location. I placed a cake order online for a small personal cake over 24 hours in advance for my boyfriends birthday and set it up to be delivered at 11am so I had time to prepare for his party. I received a call the next morning from a staff member named Jayda stating that due to "management issues" the cake would not be ready until 5pm. I had to push our event plans back due to this but thought it could still work. A quarter to 6pm my order had still not arrived. I attempted to call the store over 6 times with no response and still had not gotten any updates on my order. I had to leave the event, drive to the store and explained to the worker what was going on. The staff member made it seem as if I was the one causing her an inconvenience and attempted to blame this push back on door dash even though I received the call that morning from their staff member stating they were pushing the order back. I was not refunded any of the online service fees and it was overall not worth the hassle as the cake was freezer burnt when I got it to its destination. Overall just a huge disappointment.
love the customer service and ice cream
Friendly faces and great service from Rachel.
The ice cream is goated just had some the other day, 10/10
Ice cream is really good friendly faces clean store love it
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