Ugh, it makes me so sad when businesses are ran by incompetent workers. Long story short, don’t waste your time going here!!! You WILL wait an ungodly amount of time in the drive thru and they WILL mess up your order(no matter how simple it is) or just give you the wrong order completely.
Atmosphere: 1
Food: 1
Service: 1
Kristen Frodle
Drive through wait times are off the charts. Can only help one customer at a time HORRIBLE
Atmosphere: 1
Food: 4
Service: 1
Brigitte Najor
I don't know what has changed at this location but even when I order 15 minutes ahead a simple black coffee I still have to wait to pick it up. Maybe they are short staffed? I am probably going to start going to the one on 21 mile on my way into work.
Liv B
Very slow. No workers. Other people in back talking but don’t help. Don’t fill your drinks all the way unless it is with ice. They don’t tell you when they are out of things until they are making your order and you payed $7 for a coffee that isn’t right now! Very disappointing!
Atmosphere: 1
Food: 2
Service: 1
marissa fekete
the new man at the drive through has a bad attitude. he tried to give me the wrong order and then looked at me like i was stupid when i waited for straws. also got 2 of the same drinks and they were completely different.
Lynn RoseArt
today, december 26th at 2:00pm i went to this dunkin donuts and to their drive thru, i ordered a coffee, an iced latte, and two of the major sugar snackin bacon, but when ordering i had said “two of the maple bacon” which had been misunderstood as two maple bacon sandwiches, which is no issue in and of itself, however when i got to the window the larger worker didn’t give me my latte, and when i had received a sandwich in place of plain bacon i asked for what i had originally ordered, as from the lack of latte and new found sandwich i had assumed i was given the wrong order, so i asked for the plain bacon and my latte, this is where i find my one star on all accounts, the big one working was unbelievably rude and treated me as if i had committed the faux pas of not ordering the bacon by its exact title on the menu, she physically snatched the bag containing the sandwich away when i tried to hand it to her, and begrudgingly gave me my latte, she verbally berated me for not knowing to call the bacon the full title of “maple sugar snackin bacon” which is a ridiculous name. the big worker then asked for my card, despite my having paid in cash only moments before, she was also really mean about this and spoke down to me as if i was the problem here, as if i hadn’t just paid in cash. because she had explained (although rudely) the miscommunication involving the bacon i’ll wave it for a moment to touch on not only her abysmal attitude but also the fact that she didn’t give me my latte either, so even without the bacon debacle she was still doing a terrible job at her job. there’s more but i’m done with dunkin. america does not run on a place with such an attitude problem. however, the smaller worker was very nice when bringing me the corrected order and she salvaged as much of my opinion of this place as possible, which in fairness is very very little.
Atmosphere: 1
Food: 1
Service: 1
Natasha Gerhart
I want to say I do understand being short staffed and I was more than willing to wait a bit for my order as they were very busy, but the drink I received was undrinkable as it tasted very bad. It tasted like they emptied the chocolate sauce into my drink :/ I spent over $6 on a drink on Christmas just to throw it out, so disappointing
Atmosphere: 1
Food: 1
Service: 1
Jay Buni
Worst dunking donuts
Atmosphere: 1
Food: 1
Service: 1
lauren engle
I went to Dunkin yesterday for coffee, sat in line for 30 minutes. Once I got to the ordering pad they told me their system was “down” now. I have been coming to this dunkin almost everyday. The staff can be very short with you and my coffee order is always messed up.
Atmosphere: 1
Food: 1
Service: 1
olivia lasesh
Waited in line almost an hour and they messed up my drink. They knew I noticed but closed the window and wouldn’t come back
So disappointed hash browns tasted bad and had been mashed up. Bagel was burnt and donut holes seemed to be days old. Spent a half hour waiting in line and the drive thru speaker was not working.
Atmosphere: 1
Food: 2
Service: 2
Justine Bolton
The donuts were cold and stale, especially the chocolate glaze, it was so dry. I’m surprised by these donuts today, this place is usually okay. The worse part is that it’s 8 in the morning, everything should be fresh, so these were from yesterday.
Food: 2
Service: 4
Hailee-Mae Eldred
Used to go to this location all the time when I lived in the area. Recently I stopped by because I was in town again, and to say I was disappointed would be an understatement. The staff was extremely rude, unhelpful, and did not seem to know what was on their own menu. I waited 20 minutes before I even had the chance to order because they were so understaffed. I understand the need for employment everywhere but it seemed management was no where to be found, much less helping the over stressed workers.
Atmosphere: 1
Food: 1
Service: 1
Angelina Aliahmad
I used to come to this Dunkin' all the time because it’s close to my work, and the service was great, but all the sudden there was a new staff and I had a really disappointing experience. The moment I walked in, the place felt uninviting—there were crumbs on the tables, and the floor looked like it hadn't been swept in hours. The staff seemed uninterested in providing good service; they were slow, and one of them even got my order wrong. I ordered a simple coffee and a donut, but the coffee was lukewarm at best, and the donut tasted stale, like it had been sitting out for too long. The worst part was the attitude of the employees when I mentioned the issues—they were dismissive and didn't offer any solutions. Overall, it felt like a waste of time and money, and I won't be returning anytime soon. They need to bring back their old staff and fire their new ones.
Atmosphere: 1
Food: 1
Service: 1
Sammie Sosa
I ordered a coffee that was almost 5 dollars and a sandwich that was almost 5 dollars. This man gave me my five dollar drink and didn’t give me my sandwich and tried to charge me for the sandwich I just paid for altogether it was $10 and this man wanted to charge me another $10 equaling up to 20 bucks. I used to love this Dunkin but ever since the new workers came around I suggest y’all not to come here if you want to get played? I give ZERO stars
Ugh, it makes me so sad when businesses are ran by incompetent workers. Long story short, don’t waste your time going here!!!
You WILL wait an ungodly amount of time in the drive thru and they WILL mess up your order(no matter how simple it is) or just give you the wrong order completely.
Atmosphere: 1
Food: 1
Service: 1
Drive through wait times are off the charts.
Can only help one customer at a time
HORRIBLE
Atmosphere: 1
Food: 4
Service: 1
I don't know what has changed at this location but even when I order 15 minutes ahead a simple black coffee I still have to wait to pick it up. Maybe they are short staffed? I am probably going to start going to the one on 21 mile on my way into work.
Very slow. No workers. Other people in back talking but don’t help. Don’t fill your drinks all the way unless it is with ice. They don’t tell you when they are out of things until they are making your order and you payed $7 for a coffee that isn’t right now! Very disappointing!
Atmosphere: 1
Food: 2
Service: 1
the new man at the drive through has a bad attitude. he tried to give me the wrong order and then looked at me like i was stupid when i waited for straws. also got 2 of the same drinks and they were completely different.
today, december 26th at 2:00pm i went to this dunkin donuts and to their drive thru, i ordered a coffee, an iced latte, and two of the major sugar snackin bacon, but when ordering i had said “two of the maple bacon” which had been misunderstood as two maple bacon sandwiches, which is no issue in and of itself, however when i got to the window the larger worker didn’t give me my latte, and when i had received a sandwich in place of plain bacon i asked for what i had originally ordered, as from the lack of latte and new found sandwich i had assumed i was given the wrong order, so i asked for the plain bacon and my latte, this is where i find my one star on all accounts, the big one working was unbelievably rude and treated me as if i had committed the faux pas of not ordering the bacon by its exact title on the menu, she physically snatched the bag containing the sandwich away when i tried to hand it to her, and begrudgingly gave me my latte, she verbally berated me for not knowing to call the bacon the full title of “maple sugar snackin bacon” which is a ridiculous name. the big worker then asked for my card, despite my having paid in cash only moments before, she was also really mean about this and spoke down to me as if i was the problem here, as if i hadn’t just paid in cash. because she had explained (although rudely) the miscommunication involving the bacon i’ll wave it for a moment to touch on not only her abysmal attitude but also the fact that she didn’t give me my latte either, so even without the bacon debacle she was still doing a terrible job at her job. there’s more but i’m done with dunkin. america does not run on a place with such an attitude problem. however, the smaller worker was very nice when bringing me the corrected order and she salvaged as much of my opinion of this place as possible, which in fairness is very very little.
Atmosphere: 1
Food: 1
Service: 1
I want to say I do understand being short staffed and I was more than willing to wait a bit for my order as they were very busy, but the drink I received was undrinkable as it tasted very bad. It tasted like they emptied the chocolate sauce into my drink :/ I spent over $6 on a drink on Christmas just to throw it out, so disappointing
Atmosphere: 1
Food: 1
Service: 1
Worst dunking donuts
Atmosphere: 1
Food: 1
Service: 1
I went to Dunkin yesterday for coffee, sat in line for 30 minutes. Once I got to the ordering pad they told me their system was “down” now. I have been coming to this dunkin almost everyday. The staff can be very short with you and my coffee order is always messed up.
Atmosphere: 1
Food: 1
Service: 1
Waited in line almost an hour and they messed up my drink. They knew I noticed but closed the window and wouldn’t come back
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
So disappointed hash browns tasted bad and had been mashed up. Bagel was burnt and donut holes seemed to be days old. Spent a half hour waiting in line and the drive thru speaker was not working.
Atmosphere: 1
Food: 2
Service: 2
The donuts were cold and stale, especially the chocolate glaze, it was so dry. I’m surprised by these donuts today, this place is usually okay. The worse part is that it’s 8 in the morning, everything should be fresh, so these were from yesterday.
Food: 2
Service: 4
Used to go to this location all the time when I lived in the area. Recently I stopped by because I was in town again, and to say I was disappointed would be an understatement. The staff was extremely rude, unhelpful, and did not seem to know what was on their own menu. I waited 20 minutes before I even had the chance to order because they were so understaffed. I understand the need for employment everywhere but it seemed management was no where to be found, much less helping the over stressed workers.
Atmosphere: 1
Food: 1
Service: 1
I used to come to this Dunkin' all the time because it’s close to my work, and the service was great, but all the sudden there was a new staff and I had a really disappointing experience. The moment I walked in, the place felt uninviting—there were crumbs on the tables, and the floor looked like it hadn't been swept in hours. The staff seemed uninterested in providing good service; they were slow, and one of them even got my order wrong. I ordered a simple coffee and a donut, but the coffee was lukewarm at best, and the donut tasted stale, like it had been sitting out for too long. The worst part was the attitude of the employees when I mentioned the issues—they were dismissive and didn't offer any solutions. Overall, it felt like a waste of time and money, and I won't be returning anytime soon. They need to bring back their old staff and fire their new ones.
Atmosphere: 1
Food: 1
Service: 1
I ordered a coffee that was almost 5 dollars and a sandwich that was almost 5 dollars. This man gave me my five dollar drink and didn’t give me my sandwich and tried to charge me for the sandwich I just paid for altogether it was $10 and this man wanted to charge me another $10 equaling up to 20 bucks. I used to love this Dunkin but ever since the new workers came around I suggest y’all not to come here if you want to get played? I give ZERO stars
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