Jersey Mike's Subs

I just want to start by saying I LOVE Jersey Mikes and I have for years now. But for the last six months to a year, the Clarkston location has really gone downhill. Every time that I order from this location, whether it is pick up or delivery I am either missing items or my order is incorrect. I have even stood in the line at the store to order and have still had to correct staff for making the incorrect sandwich. It seems to me like the customer service and staff can’t be bothered or just don’t care enough to make food correctly. I get Jersey Mike’s usually one to two times a month and I get the same exact thing every time. For reference I get a number for Mike’s Way on Rosemary Parm bread and add mayo, pickles, and banana peppers, which I don’t feel like is that difficult. Today I ordered from Jersey Mike’s and I got my normal sandwich the same way I get it every time, but the sandwich that I received was not a number four did not have banana peppers and for some reason they put bacon on it. When I tried to call the store, I dialed multiple times and no one ever picked up. It is extremely disappointing and frustrating and I hope that they find a way to fix the issues going on there soon before they lose my business.

Not accepting online orders again and not answering the phone...

Today was disappointing as every other time I’ve been to this location everything was great. I guess they ran out of bread today and after me and one other woman walked in they locked the door and put a sign on the window saying they were sorry for the inconvenience, as one should. This was around 2-2:30pm. A few people came in as customers were exiting and a couple of the girls working were very rude and aggressive and nearly yelled “we don’t have bread!” And then stormed to the back. This happened 2 or 3 times and I was quite appalled at the tone that was used towards customers. There were multiple other polite ways to let them know they couldn’t accept any more orders, but raising their voices wasn’t it.

Brittany was horrible I will put word out to make sure anybody i know will not ever come to the restaurant

My husband and I love Jersey mikes but this might be the worst one I’ve ever been to. The customer service is absolutely horrendous. The people working there treat everyone with disrespect and don’t care about the food they are serving. The subs are awful. The bread is always undercooked. I recently went to the branch in Waterford and was shocked on the quality in food compared to this one. I will no longer be coming here. Corporate needs to look into this branch asap.

Excellent subs!

Great subs! Super friendly staff

Sub was perfect and service was fantastic

Ordering online means it is ready to grab when they say it's going to be 99% of the time

Atmosphere: 3

Food: 4

Service: 5

couldn’t accept cash, claims they couldn’t make change off of a big bill. offered no solution. will never return to this location.

Atmosphere: 1

Food: 5

Service: 1

I normally LOVE this location. The staff there are normally super friendly and lovely to deal with, at least as a Doordasher.

However, a few days ago I went in with my fiance to get lunch and I ordered a chicken cheese steak sub and the gentleman who was supposed to be helping me was pushy. I struggle with a brain injury which causes word stumbling, stuttering, and anxiety. I was struggling to tell him what i wanted on my sandwhich and struggling to get the words out.

He repeatedly asked me what i wanted ontop of my sub and I continued to struggle. I tried to tell him I had a brain injury and that i needed time. He continued to be pushy about the toppings. I explain again I have a brain injury and that i need a moment. Again my statement was ignored. I had to basically yell at him and disclose to a busy store my medical history just to get this order together.

Finally he lets me go look at the toppings and tell him what i decide. I'm handed my little hand written hot sub ticket and we go to the check out where the girls who were working the cash were amazing. They were nice and gentle and worked with me and kept their tone gentle and even especially because my anxiety was SO HIGH and i was struggling more than normal to talk and process information.

I got home tho, opened up my sub, he didn't even bother to cut it. My fiances sub was cut but my sub wasn't. Also Most of the toppings i asked for were not on it and instead were toppings i DIDN'T ask for. I didn't mind the flavor of them so i just ate it but it soured further this whole experience.

I'm actually scared to go back now because of that gentleman. If i ever go back i'll just order ahead so i never have to experence that again.

Atmosphere: 2

Food: 4

Service: 3

Recommended dishes: Chicken Bacon Ranch Cheese Steak, Club Sub

Sandwiches were below on quality compared to other jersey mikes. Ordered through the mobile order and asked for a simple instruction for one sandwich and it wasn’t completed. Lazy and rude customer service.

Atmosphere: 2

Food: 1

Service: 1

First time at this location and very disappointed. The portion size of my food was embarrassing compared to the other locations I go to. Employees all seemed in a bad mood and were bot friendly at all.

Atmosphere: 1

Food: 2

Service: 3

Fast service, great subs!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Chicken Philly Cheese Steak, Chicken Bacon Ranch Cheese Steak, Turkey and Provolone, 56 w Extra Meat, Roast Beef and Provolone

It took 40 minutes to get a cold sandwich.. the staff were rude on top of it