If I could give zero stars, I would.Every time I go to this specific location, they're always out of something.Every visit is always something.Honestly, I believe most of those employees are just making excuses.I've been told numerous different times that they don't have bacon. I've been told they don't have turkey. I've been told their ice cap machine is down. I've been told I can't special order my bacon (which other Tim Hortons has no problem doing), or that they dont have any bread to make the bacon turkey sandwich. Ive been told I cant get an extra shot because the machine is down (which maybe this could be true but isnt a shot of vanilla from a pump jug?) I've been told that lunch doesnt start until Noon but all other surrounding Tim Hortons serves lunch at 10am.For the amount of times I've been at this location in Waterford on Walton and Dixie, it's honestly annoying now. I'm done going there. I believe it boils down to the fact that the employees there are incompetent with their job with having to lie to the customer. I've inconvenienced myself more than enough times on having to go to other Timmy HoHo's. I will give my hard earned money to another Timmys.
Atmosphere: 1
Food: 3
Service: 1
Fadi Jallo
The best place and always
Atmosphere: 5
Food: 5
Service: 5
Melissa
Terrible Terrible Terrible. Whoever was in charge this morning was very rude. She wouldn't give me the main managers name so I could call tomorrow to get some kind of resolution & she hung up on me. I believe I was over charged they charged me singley for each item just because I didn't want egg on my sandwich. The sandwich was cold & the hash brown was cold. The lady said she would refund me if I brought it back. I'm sorry I was on my way to work & was not going to leave a sandwich stinking up in my car all day to bring it back on my way home for a refund. The lady in charge was very incompetent & did not handle the situation in a professional way what so ever. I will never come back to this Tim Hortons ever again. Not the first time my order was cold either. Also funny I accidentally called the Tim Hortons up the road & the manager there said they are always getting complaints about this Tim Hortons, obviously calling the wrong one. I apologize for some of the rude things I said, but c'mon let's work on reasonable solutions rather then totally disregarding the problem. Thought I'd give this Tim Hortons another try, but yet again I'm served cold food.
Sally Smith
Stopped in during our Sunday drive. We got 2 croissant sandwiches for lunch. We especially like their Swiss and Cheese sandwiches.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Croissant
Eric McConnell
Days are always better when started with some Timmy's coffee and a donut.
Atmosphere: 3
Food: 4
Service: 4
Jacqueline Colpean
Good customer service, the food was predictable and to standard. The seating area was clean.
Atmosphere: 4
Food: 4
Service: 4
Peter John
Horrible experience from the moment of ordering to the lady that slammed our coffees in the window as I said thank you when she handed our food to us she paused and replied your welcome in the up most rudest way attitudes from everyone was so uncalled for standing in the window area not one person took charge to change the atmosphere just watched I just said ya know what I want a refund I’m not buying anything from here the lady went and grabbed the manager aka man in charge as he proceeded with what I asked for he handed me my card not even asking what happened did not even make eye contact and when I went in to talk to him he said to me if I want to yell at anyone to yell at him I said I’m not yelling your the guy in charge one would think you would want to know why I am wanting a refund and he was so dismissive no one there seemed like they gave a dam about anyone getting much of anything not how you run a place shame on the whole crew. Do Better.
Steve Hornbuckle
I appreciate the $2 Lattes after 2p. Plus it's a good excuse to get an afternoon snack (donut).
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Donuts
Bella H.
Went there sat morning 9/30 They forgot 1 of my 6 sandwiches The ones we ordered were black and burnt on the bottom of them but we still tried to make the best of it then I found a small blonde hair in between the meat and the bread normally there really good but I guess that's my fault for going on the weekend I normally go during the week but we had company so we thought it would be nice i Guess I'll just stick to my normal m-f very dissatisfied with the entire situation service was quick as always
Benjamin Byrd
I think her name is Melissa or something like that but she stunk of booze and just seemed of this morning I came in around 9:30am I ordered my coffee I usually get and she just seemed off like she was on something..she seemed like she took a couple shots or something..she was very disoriented and kinda rude definitely not coming back til Tim Hortons gets there act together…0/10
These folks were excessively rude to my wife after messing up her order, even after she bent over backyards to be respectful about it.It seems like an incredibly poorly run restaurant.Mediocre hash browns too.
Atmosphere: 1
Food: 1
Service: 1
Quinten Cota
Can’t take an order to save theirs life’s employee is smoking outside harrassing the cars in drive though basically the worst coffee experience I’ve ever seen will not be comming back to this disappointment of a establishment.
Atmosphere: 1
Food: 1
Service: 1
Gregory Cadd
You can't go wrong when Tim's crew were as ready to serve as this crew was. Not a donut out of 12 was more than 7 minutes old before being boxed for me. Delicious Delicious Delicious!!!!!Wheelchair accessibility: Very accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Jon Lynch
Drive thru staff is very fast, friendly, and efficient. They have a big crew prepping food and drinks to keep the line moving.Great drink. Good specials sometimes.The drive thru lane is a little tight if you have a large vehicle, but the lobby is open as well.
Atmosphere: 5
Food: 5
Service: 5
Rebeca Culver
IT'S ALWAYS SOMETHING!I ordered a beagle with chives and cream cheese.. They gave me a PLANE beagle. I had to say my order 5 times. Not joking. The child could not understand my SIMPLE order. This Tim Hortons is ONLY 2 minutes from my house. Now I go out of my way 20 minutes to go to the other Tim Hortons. This IS NOT the first time something like this has happened.
If I could give zero stars, I would.Every time I go to this specific location, they're always out of something.Every visit is always something.Honestly, I believe most of those employees are just making excuses.I've been told numerous different times that they don't have bacon. I've been told they don't have turkey. I've been told their ice cap machine is down. I've been told I can't special order my bacon (which other Tim Hortons has no problem doing), or that they dont have any bread to make the bacon turkey sandwich. Ive been told I cant get an extra shot because the machine is down (which maybe this could be true but isnt a shot of vanilla from a pump jug?) I've been told that lunch doesnt start until Noon but all other surrounding Tim Hortons serves lunch at 10am.For the amount of times I've been at this location in Waterford on Walton and Dixie, it's honestly annoying now. I'm done going there. I believe it boils down to the fact that the employees there are incompetent with their job with having to lie to the customer. I've inconvenienced myself more than enough times on having to go to other Timmy HoHo's. I will give my hard earned money to another Timmys.
Atmosphere: 1
Food: 3
Service: 1
The best place and always
Atmosphere: 5
Food: 5
Service: 5
Terrible Terrible Terrible. Whoever was in charge this morning was very rude. She wouldn't give me the main managers name so I could call tomorrow to get some kind of resolution & she hung up on me. I believe I was over charged they charged me singley for each item just because I didn't want egg on my sandwich. The sandwich was cold & the hash brown was cold. The lady said she would refund me if I brought it back. I'm sorry I was on my way to work & was not going to leave a sandwich stinking up in my car all day to bring it back on my way home for a refund. The lady in charge was very incompetent & did not handle the situation in a professional way what so ever. I will never come back to this Tim Hortons ever again. Not the first time my order was cold either. Also funny I accidentally called the Tim Hortons up the road & the manager there said they are always getting complaints about this Tim Hortons, obviously calling the wrong one. I apologize for some of the rude things I said, but c'mon let's work on reasonable solutions rather then totally disregarding the problem. Thought I'd give this Tim Hortons another try, but yet again I'm served cold food.
Stopped in during our Sunday drive. We got 2 croissant sandwiches for lunch. We especially like their Swiss and Cheese sandwiches.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Croissant
Days are always better when started with some Timmy's coffee and a donut.
Atmosphere: 3
Food: 4
Service: 4
Good customer service, the food was predictable and to standard. The seating area was clean.
Atmosphere: 4
Food: 4
Service: 4
Horrible experience from the moment of ordering to the lady that slammed our coffees in the window as I said thank you when she handed our food to us she paused and replied your welcome in the up most rudest way attitudes from everyone was so uncalled for standing in the window area not one person took charge to change the atmosphere just watched I just said ya know what I want a refund I’m not buying anything from here the lady went and grabbed the manager aka man in charge as he proceeded with what I asked for he handed me my card not even asking what happened did not even make eye contact and when I went in to talk to him he said to me if I want to yell at anyone to yell at him I said I’m not yelling your the guy in charge one would think you would want to know why I am wanting a refund and he was so dismissive no one there seemed like they gave a dam about anyone getting much of anything not how you run a place shame on the whole crew. Do Better.
I appreciate the $2 Lattes after 2p. Plus it's a good excuse to get an afternoon snack (donut).
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Donuts
Went there sat morning 9/30 They forgot 1 of my 6 sandwiches The ones we ordered were black and burnt on the bottom of them but we still tried to make the best of it then I found a small blonde hair in between the meat and the bread normally there really good but I guess that's my fault for going on the weekend I normally go during the week but we had company so we thought it would be nice i Guess I'll just stick to my normal m-f very dissatisfied with the entire situation service was quick as always
I think her name is Melissa or something like that but she stunk of booze and just seemed of this morning I came in around 9:30am I ordered my coffee I usually get and she just seemed off like she was on something..she seemed like she took a couple shots or something..she was very disoriented and kinda rude definitely not coming back til Tim Hortons gets there act together…0/10
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
These folks were excessively rude to my wife after messing up her order, even after she bent over backyards to be respectful about it.It seems like an incredibly poorly run restaurant.Mediocre hash browns too.
Atmosphere: 1
Food: 1
Service: 1
Can’t take an order to save theirs life’s employee is smoking outside harrassing the cars in drive though basically the worst coffee experience I’ve ever seen will not be comming back to this disappointment of a establishment.
Atmosphere: 1
Food: 1
Service: 1
You can't go wrong when Tim's crew were as ready to serve as this crew was. Not a donut out of 12 was more than 7 minutes old before being boxed for me. Delicious Delicious Delicious!!!!!Wheelchair accessibility: Very accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Drive thru staff is very fast, friendly, and efficient. They have a big crew prepping food and drinks to keep the line moving.Great drink. Good specials sometimes.The drive thru lane is a little tight if you have a large vehicle, but the lobby is open as well.
Atmosphere: 5
Food: 5
Service: 5
IT'S ALWAYS SOMETHING!I ordered a beagle with chives and cream cheese.. They gave me a PLANE beagle. I had to say my order 5 times. Not joking. The child could not understand my SIMPLE order. This Tim Hortons is ONLY 2 minutes from my house. Now I go out of my way 20 minutes to go to the other Tim Hortons. This IS NOT the first time something like this has happened.
Atmosphere: 1
Food: 1
Service: 1