Entered inside this store to pick up an order the other day, unfortunately, your workers have no consideration for people on the go. I do not have time to come in and make a complaint in any decent time; I would still love to point out the disservice to my family so maybe we can learn something together. We had to eat somewhere else after stopping at this location. Our food was absolutely manhandled. I tried making it clear that these subs were for my kids (because you'd think people would put some effort into it for the kiddos and not give them torn up subs that looked more like salads!) Your joking if you honestly think a 10 year old is going to eat a sandwich thats practically marinated in mayo and falling apart. Guess we aren't thinking đ¤ˇââď¸, I truly dont like to be overdramtic, too, but that is heavily disappointing to even think that someone would be able to sleep at night doing that to a child's meal. The cherry on top? They were already arguing about an order being wrong to a customer when I grabbed my food! I should've seen the signs right in front of me. So, if you're still wondering what we learned. It's to never eat at a place like this!
Atmosphere: 1
Food: 1
Service: 1
The Lepper Family
I read the last few reviews and it looks like nothing has changed in a few months. I ordered online. 3 hours before pick up. I arrived after the arrival time & they hadnât started my sandwich. The young ladies working today at noon were very rude. I ordered online because I was limited on time to take that sandwich to my daughter at school. When I tried to explain this to one young lady she rolled her eyes and said âwell we got busy if you canât see thatâ. Since when is that acceptable customer service? Thatâs WHY I ordered online 3 hours prior. (Planned ahead because this order was TIME SENSITIVE). Left & got fast food for my daughterâs school event and I was late because of this delay. My daughter thought I wasnât showing up because I was late due to this. Do better please. Not worth a childâs disappointment, I canât imagine how upset it would have been for my 8 year old daughter to not have her mom show up OR to show up with No food that I ordered 3 hours before hand.
Randy Leviton
The bread was stale and ruined the both sandwiches..
Atmosphere: 4
Food: 1
Service: 4
Tehya Tennant
Idk how you guys only have two available breads on a Saturday at noon.. but that seems like something you guys should plan ahead for as a business. To the other subway we go!
Samantha Colangelo
I was the only person in line and the worker would not greet me. I understand she was working on something and Iâm not an immediate priority, but she stood in front me for about 5 minutes doing multiple other things. I was patient with one and then she finished making bread and then switched to another task without acknowledging me. I left and am going to Jimmy Johnâs.
Food: 3
Service: 1
Michelle Whitcomb
The WORST subway in coldwater!!! Go to the other location where they have great customer service. This location will be slow making your food and pause in the middle of making your order to go do other things instead of making it and then doing whatever it is they need to do. They also have horrible attitudes and customer service here. Hopefully they get better people at this location.
Atmosphere: 1
Food: 3
Service: 1
Gerald N
I came to this place and made a request for my order, the guy preparing the bread, a fly fell on it and still I told him and they delivered it to me like that, it's really unethical.
Atmosphere: 4
Food: 3
Service: 1
Trienne Topp
Stopped in today and the order that my kids usually get at other places she said wasnât âreally allowed anymoreâ. After explaining what other locations usually do, she made it that way and no problems. Treat people with kindness and understanding and even when there is confusion at first, you can figure out a way to work it out together. Great service!
Atmosphere: 5
Food: 5
Service: 5
Steven Hicks
The subway on Chicago Rd in Coldwater next to ponderosa is a great place.....they take their time and the quality & presentation is impressive.....to bad not all subway are like
Entered inside this store to pick up an order the other day, unfortunately, your workers have no consideration for people on the go. I do not have time to come in and make a complaint in any decent time; I would still love to point out the disservice to my family so maybe we can learn something together. We had to eat somewhere else after stopping at this location. Our food was absolutely manhandled. I tried making it clear that these subs were for my kids (because you'd think people would put some effort into it for the kiddos and not give them torn up subs that looked more like salads!) Your joking if you honestly think a 10 year old is going to eat a sandwich thats practically marinated in mayo and falling apart. Guess we aren't thinking đ¤ˇââď¸, I truly dont like to be overdramtic, too, but that is heavily disappointing to even think that someone would be able to sleep at night doing that to a child's meal. The cherry on top? They were already arguing about an order being wrong to a customer when I grabbed my food! I should've seen the signs right in front of me. So, if you're still wondering what we learned. It's to never eat at a place like this!
Atmosphere: 1
Food: 1
Service: 1
I read the last few reviews and it looks like nothing has changed in a few months. I ordered online. 3 hours before pick up. I arrived after the arrival time & they hadnât started my sandwich. The young ladies working today at noon were very rude. I ordered online because I was limited on time to take that sandwich to my daughter at school. When I tried to explain this to one young lady she rolled her eyes and said âwell we got busy if you canât see thatâ. Since when is that acceptable customer service? Thatâs WHY I ordered online 3 hours prior. (Planned ahead because this order was TIME SENSITIVE). Left & got fast food for my daughterâs school event and I was late because of this delay. My daughter thought I wasnât showing up because I was late due to this. Do better please. Not worth a childâs disappointment, I canât imagine how upset it would have been for my 8 year old daughter to not have her mom show up OR to show up with No food that I ordered 3 hours before hand.
The bread was stale and ruined the both sandwiches..
Atmosphere: 4
Food: 1
Service: 4
Idk how you guys only have two available breads on a Saturday at noon.. but that seems like something you guys should plan ahead for as a business. To the other subway we go!
I was the only person in line and the worker would not greet me. I understand she was working on something and Iâm not an immediate priority, but she stood in front me for about 5 minutes doing multiple other things. I was patient with one and then she finished making bread and then switched to another task without acknowledging me. I left and am going to Jimmy Johnâs.
Food: 3
Service: 1
The WORST subway in coldwater!!! Go to the other location where they have great customer service. This location will be slow making your food and pause in the middle of making your order to go do other things instead of making it and then doing whatever it is they need to do. They also have horrible attitudes and customer service here. Hopefully they get better people at this location.
Atmosphere: 1
Food: 3
Service: 1
I came to this place and made a request for my order, the guy preparing the bread, a fly fell on it and still I told him and they delivered it to me like that, it's really unethical.
Atmosphere: 4
Food: 3
Service: 1
Stopped in today and the order that my kids usually get at other places she said wasnât âreally allowed anymoreâ. After explaining what other locations usually do, she made it that way and no problems. Treat people with kindness and understanding and even when there is confusion at first, you can figure out a way to work it out together. Great service!
Atmosphere: 5
Food: 5
Service: 5
The subway on Chicago Rd in Coldwater next to ponderosa is a great place.....they take their time and the quality & presentation is impressive.....to bad not all subway are like
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: White Chip Macadamia Nut
Good place to
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Teriyaki Blitz
Restaurantji Recommends
Food and people were great and had conversations with us while serving it was nice and welcoming. Could use some remodeling or refreshing inside.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Cold Cut Combo, Cookies, Elite Chicken & Bacon Ranch, Black Forest Ham, Coca-Cola Classic, Chocolate Chip, Supreme Meats, The Philly
They greeted us when we walked in. They were very friendly and patient with my very indecisive daughter. The subs we chose were great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian B M T, Cold Cut Combo, Cookies, B L T, Chocolate Chip
Always a decent experience.i believe if it's not a good experience it would have to be bad service or bad food. I had neither. So good everything.
Atmosphere: 4
Food: 4
Service: 4
Stephanie was AMAZING!! Great service, she makes great food, and the Halloween decorations are just too cute. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Good fast sub. Employees did
Atmosphere: 5
Food: 4
Service: 4
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