I just visited this location. Normally I don’t have a problem with my orders but today, unfortunately my quarter pounder with extra cheese was horrible. The cheese was melted into the bread so definitely no extra cheese. The fries were warm, which I requested fresh. I would not recommend this location to anyone when I drove back around to have my sandwich remade, and the fries drop fresh. The cashier assured me that they were cooking my sandwich and they had french fries when they brought them out to my car, which I waited, I saw that they hadn’t cooked a fresh burger or drop fresh fries. I did not eat the food. I threw it away. I did not ask for a refund too frustrated But I would like everyone to know if you want a great burger and fries do not visit this McDonald’s also when I asked for my sandwich and fries to be replaced, they were not happy at all. It was a very uncomfortable situation so I just left. I did call the managerand told her I felt like employees were biased and did not care about how I felt concerning my order she did apologize, but I could tell it wasn’t real. I think there should be an adult supervising this location and if there is one you need to change management, I let it go at the restaurant, but I will not let another customer experience what I did that would be totally unfair.
Atmosphere: 1
Food: 1
Service: 1
Juliet Schaafsma
Ive never waited in line at a fast food place...then the order was wrong.
Food: 2
Service: 3
Ashley Ashby
This was awful. I get they're busy, but first they gave us someone else's food AND TOOK IT BACK. Man, I hope the people behind us don't get the food handed to them that someone just stuck their hand in 🤢 THEN they gave us the wrong sandwich... When she asked for the receipt I was dumbfounded. I don't care what they rang up. It wasn't right. Good thing they at least got that right.... The manager was called to get us the right sandwich, but why? Half an hour later my son got his Happy Meal 🤦🏼♀️ Man...
Atmosphere: 1
Food: 1
Service: 1
Becki Salazar
All the same
Atmosphere: 4
Food: 4
Service: 4
brian smith
Always pleasant at the West River McDonalds. Had breakfast, the Big Breakfast. As good as McDonalds can get. Smiles all around behind the register.
Atmosphere: 4
Food: 4
Service: 5
michael velting
Fast as usual
Food: 5
Service: 5
Joe Gonder
I stopped in on Wednesday afternoon order number 655 I ordered 2 5 dollar meals the lady came to my table dropped my drink no big deal but she said order 655 I said yes I'm order 265 she no it's not your order very rude.I did get my food and replacement drink nut the staff here is very nsty
Atmosphere: 1
Food: 1
Service: 1
Michael Mann
It was nice to have fast food that was hot and fresh.
Atmosphere: 4
Food: 5
Service: 4
Micheal Thomas
Terrrible customer service
Atmosphere: 2
Food: 1
Service: 1
Felishia DeGarmo
I asked 3 times at the window for extra breakfast sauce and got none. Got cold hash browns. A small coffee when i order a large. She put 10 cream 10 sugar . Then asked the manager to fix she got an attitude a told me to call corporate. Horrible experience so sad.
I just visited this location. Normally I don’t have a problem with my orders but today, unfortunately my quarter pounder with extra cheese was horrible. The cheese was melted into the bread so definitely no extra cheese. The fries were warm, which I requested fresh. I would not recommend this location to anyone when I drove back around to have my sandwich remade, and the fries drop fresh. The cashier assured me that they were cooking my sandwich and they had french fries when they brought them out to my car, which I waited, I saw that they hadn’t cooked a fresh burger or drop fresh fries. I did not eat the food. I threw it away. I did not ask for a refund too frustrated But I would like everyone to know if you want a great burger and fries do not visit this McDonald’s also when I asked for my sandwich and fries to be replaced, they were not happy at all. It was a very uncomfortable situation so I just left. I did call the managerand told her I felt like employees were biased and did not care about how I felt concerning my order she did apologize, but I could tell it wasn’t real. I think there should be an adult supervising this location and if there is one you need to change management, I let it go at the restaurant, but I will not let another customer experience what I did that would be totally unfair.
Atmosphere: 1
Food: 1
Service: 1
Ive never waited in line at a fast food place...then the order was wrong.
Food: 2
Service: 3
This was awful. I get they're busy, but first they gave us someone else's food AND TOOK IT BACK. Man, I hope the people behind us don't get the food handed to them that someone just stuck their hand in 🤢 THEN they gave us the wrong sandwich... When she asked for the receipt I was dumbfounded. I don't care what they rang up. It wasn't right. Good thing they at least got that right.... The manager was called to get us the right sandwich, but why? Half an hour later my son got his Happy Meal 🤦🏼♀️ Man...
Atmosphere: 1
Food: 1
Service: 1
All the same
Atmosphere: 4
Food: 4
Service: 4
Always pleasant at the West River McDonalds. Had breakfast, the Big Breakfast. As good as McDonalds can get.
Smiles all around behind the register.
Atmosphere: 4
Food: 4
Service: 5
Fast as usual
Food: 5
Service: 5
I stopped in on Wednesday afternoon order number 655 I ordered 2 5 dollar meals the lady came to my table dropped my drink no big deal but she said order 655 I said yes I'm order 265 she no it's not your order very rude.I did get my food and replacement drink nut the staff here is very nsty
Atmosphere: 1
Food: 1
Service: 1
It was nice to have fast food that was hot and fresh.
Atmosphere: 4
Food: 5
Service: 4
Terrrible customer service
Atmosphere: 2
Food: 1
Service: 1
I asked 3 times at the window for extra breakfast sauce and got none. Got cold hash browns. A small coffee when i order a large. She put 10 cream 10 sugar . Then asked the manager to fix she got an attitude a told me to call corporate. Horrible experience so sad.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Best McD's I've been to in recent memory. Friendly, efficient, and fast.
Food: 5
Service: 5
Rapid service, always friendly.
Atmosphere: 5
Food: 5
Service: 5
They're vey lazy especially to assist delivery drivers
Good food, fast!
A very good option for a fast-food restaurant.
Atmosphere: 5
Food: 5
Service: 5
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