Olga's Fresh Grille

Where do I begin?

We normally stop in at this location if we make a trip to the Grand Rapids area and are hungry. Normally, we don't have any problems here, but our experience last week was absolutely atrocious and we brought two out of town guests with us too, who have never been to an Olga's before. Well, they most likely won't be coming back either after this experience.

For starters, when the waitstaff brought out the two cups of soup, one of them had a long dark hair sitting on the top of its surface and it wasn't the customer's hair either because she has blonde hair. This was just the tip of the iceberg though. The steak olga that I was eating had aluminum foil in it, which I just pulled out and kept eating the olga. After waiting an extra 30 minutes or so after our first few meals came out, a couple more of the meals came out and the turkey in the turkey olga was cooked so long that it was difficult to bite into and eat. My children's chicken tender meals were cooked so long that the meat was completely dried out in the middle, almost to the point of it being completely cooked out of it. The curly fries were all overcooked too. We asked the staff to re-cook the chicken tenders and she said to the chef that we didn't prefer how they were cooked so to re-cook them. This wasn't exactly a preference thing...it was a they were not edible the way that they were cooked thing. My oldest son has autism so he thought that he had to eat it. When I saw how he was struggling and saw that my other son hadn't touched his, we finally said something. It took another 30 minutes to get not 4 chicken tenders remade, but 2. We asked the front counter attendant why we didn't get the full 4 tenders remade like we had asked and she said that she only saw 2 tenders on the plate, which there were clearly 3 left, but that isn't the point. The whole meal was crap. She went on to say that we could be reimbursed for the second tender meal, but she can only remake what wasn't eaten, which was the 3 tenders so it was another 15ish minutes to get the last chicken tender made. You would think that making the second set of tenders would cost the business less than reimbursing a customer for the meal, but hey, what do I know. The front staff member also told us that they were supposed to be getting their oil changed in the fryers the following day. I'm sorry to say, but that wasn't an oil problem...that was a someone forgot that they were in the fryer and still served them to paying customers problem. Even when looking at them, you could tell that they were cooked too long. This whole process kept us there for about two hours. The snackers were overcooked as well. We ended up taking them home with us in a box and when my husband went to take a bite of them later on, he actually broke a tooth on it. After this experience, we probably won't be back, unless management trains their employees a bit better or the staff does a better job at looking at their food before serving it to their customers for quality control purposes. Honestly, we should have been reimbursed the full $80ish that we spent there that day, which was last Thursday, July 3rd at around 5PM, if I remember correctly.

Manager is doing a great job! She deserves a raise.

Been to Olga’s kitchen for over 30s + and today sucked terribly i would rate 1 star if it wasn’t for the cook
Tables were dirty , place was dead and the new register girl messed up half our order, i only sent back one item , the salad and when it was rung as no tomato too , Julius the cook was the only one who came out to keep sure it was done right and apologize… even though he was claimed to be new as well . I honestly will go somewhere else at this point, last time we order carry out they messed up our order too , smh

My favorite comfort food.
So delicious.

I had a great first experience here! Aunya served my boyfriend and I and was very helpful with food and drink suggestions. The atmosphere was great and the workers were so nice.

The food was very good, everything was prepared very quickly and the service was impeccable. Aunya helped me and my girlfriend with selecting food and was super awesome.

My online order was extremely late. At least 1/2 hour past pick up time

I don’t enjoy posting bad reviews, but horrible experience. Waited an extra 25 minutes from when it said it would be ready. No communication, was getting ignored when asking for updates. Didn’t even apologize when we finally were handed our food, and they left stuff off our sandwiches!

Great service. Friendly team.

Atmosphere: 3

Food: 4

Service: 4

Great staff member, Abby. Very kind, friendly and helpful.

Atmosphere: 5

Food: 5

Service: 5

Previously we've been to the Olga's in the Woodland mall. Sit down restaurant with regular wait staff, subdued lighting and no pipes in music. This new fast food Olga's leaves a lot to be desired. It was like McDonald's Greek style. Very bright inside with hard plastic chairs and annoying music. The food was similar to our previous experiences, but if I ever go there again, it'll be for take out.

Atmosphere: 1

Food: 4

Service: 3

Nice fast paced rendition of an old favorite

Ordered from Olga's and have always had positive experiences. Today they had to remake my order after losing it, and I waited for a bit and they were very nice about it. Took off an item from my bill. I get home and my order is wrong.

Atmosphere: 3

Food: 4

Service: 2

Best brussel sprouts I've ever had! Phenomenal white chicken chili and great original gyro! Outstanding value!

Fantastic service from Caleb! He was helping at the register, kitchen, and the tables and had a great, positive, friendly attitude. You can tell he really cares about the business and customers, which is so refreshing. We love it here! Thanks Caleb!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: The Original Olga