Normally I have no problems at this Kroger. Today, I returned some cans and 4 of them wouldn't go through the machine. I waited in the customer service line to cash in my other slips and told the the woman at the counter that these 4 can would not go through. Normally, they take the cans and give you the refund providing they are Michigan returnable and the store carries the brand. These were Pabst cans from MI. Instead, she sent me back to the bottle room for assistance. I stated that I didn't want to wait in line again, but she assured me that the bottle person would give me the 40 cents. So I went back to the bottle room and was told by the bottle guy that I needed to take them to the serice desk. As anyone can imagine, this is way too much of a hassle for 40 cents. Back at the service desk, a different woman told me that they would have to send someone to the beer isle to see if the store carried that particular "flavor". I stated that they are just cans and they are returnable. That is when I gave up and left.
Patrick Perez
I was at the register and had Kenneth as my cashier and he had no help bagging my groceries today. However he was very efficient at scanning and bagging them at the same time and was doing a great job! As I was just about to leave his manager came up to him and told him stop doing it the way he was because of the other cashiers were complaining about his effectiveness at getting the job done. Seriously!! If he gets the job done and keeps the customers happy why would you him stop. Get rid of the manager and tell the other cashiers to step up and shut up.
Joe Sweid
Checkout space gets smaller, and return desk is closed after 6 pm.
Rick Bulick
Nothing but self checkout lanes open, talked with a supposed manager and a cashier and they were extremely rude about the fact they have no one to open a lane. It's pretty sad Kroger can't find 1 cashier to help out a customer with a large basket full of groceries. I was told before that there would always be at least 1 cashier available. This is Not True. Find somewhere else to shop of you can.
Ali Berry
Go to Kroger to purchase a cake and had to wait for someone to write happy birthday on cake because there only one person who works at bakery unfortunately on break. But the cakes are really good but they don’t make marble with whipped ice.
Dee Hall
One of my favorite store to shop. Five Mile/Merriman. They always have fully stocked items. Great customer service!
linda bazzi
Good luck finding what you need. Shelves and always empty. Never fails!
Ziad Talab
Customer service is terrible called ahead they said come on in and when I got there they’re was no one at the desk asked some employees to call someone and they kept saying they’ll be here in one minute I waited for 40 mins just to hear her repeat the same thing I explained over the phone. Terrible service
Bryan Ivancik
I took my grandmother to grocery shop here and she was having a hard time in the line due to being old and manager Amanda told me my grandmother should probably be put in a home. Very rude and unprofessional when I tried to call the store to complain no one answers
MissKitty D.
This store is unpleasant on a good day, but today was the worst I have ever experienced in any grocery store. Shelves were empty, aisles were cluttered with carts and empty boxes, only two cashiers on duty and more than half of the U-Scan out of order. Some employees were standing around gabbing instead of stocking or clearing things up. The employees who were stocking shelves managed to block the aisles and make reaching products difficult, but didn't even bother to move or apologize. Many advertised items were not available at all. The only lunch meats available in the pre-packaged area were ham ... no beef or turkey. No management staff was visible anywhere. In the frozen food section, the few items available were on shelves too high to reach, or way at the back. I realize that many items may be unavailable due to the pandemic, but if they can't be perfectly stocked they could at least make the store tidy and not leave aisles blocked and cluttered. Perhaps if they spent less money on your silly ads and invested in training employees they might do better.
the most disgusting store EVER. I think the store was cleaner prior to covid. Now everything is gross the self check out doesn't accept cash ( understandable) but then open more registers then. Clean the belts, clean the register stations between cashiers. don't let the supervisor helping those on self check out to talk to customers like if they are handicap....
Theresa Tiberia
This store needs to be cleaned. It always looks dirty. They also need to stock their shelfs better. They never have what I want. Makes me sad because it's my Krogers.
Muheeb Saleh
I wish I can give them zero stars just cuz the way how they treat customers don’t waste ur time goin there I wasted almost In hour for nothing
Jennifer Cody
They have a great bakery.
Clarisse Andrus
Great curbside service with friendly employees who wear their masks!
Normally I have no problems at this Kroger. Today, I returned some cans and 4 of them wouldn't go through the machine. I waited in the customer service line to cash in my other slips and told the the woman at the counter that these 4 can would not go through. Normally, they take the cans and give you the refund providing they are Michigan returnable and the store carries the brand. These were Pabst cans from MI. Instead, she sent me back to the bottle room for assistance. I stated that I didn't want to wait in line again, but she assured me that the bottle person would give me the 40 cents. So I went back to the bottle room and was told by the bottle guy that I needed to take them to the serice desk. As anyone can imagine, this is way too much of a hassle for 40 cents. Back at the service desk, a different woman told me that they would have to send someone to the beer isle to see if the store carried that particular "flavor". I stated that they are just cans and they are returnable. That is when I gave up and left.
I was at the register and had Kenneth as my cashier and he had no help bagging my groceries today. However he was very efficient at scanning and bagging them at the same time and was doing a great job! As I was just about to leave his manager came up to him and told him stop doing it the way he was because of the other cashiers were complaining about his effectiveness at getting the job done. Seriously!! If he gets the job done and keeps the customers happy why would you him stop. Get rid of the manager and tell the other cashiers to step up and shut up.
Checkout space gets smaller, and return desk is closed after 6 pm.
Nothing but self checkout lanes open, talked with a supposed manager and a cashier and they were extremely rude about the fact they have no one to open a lane. It's pretty sad Kroger can't find 1 cashier to help out a customer with a large basket full of groceries. I was told before that there would always be at least 1 cashier available. This is Not True. Find somewhere else to shop of you can.
Go to Kroger to purchase a cake and had to wait for someone to write happy birthday on cake because there only one person who works at bakery unfortunately on break. But the cakes are really good but they don’t make marble with whipped ice.
One of my favorite store to shop. Five Mile/Merriman. They always have fully stocked items. Great customer service!
Good luck finding what you need. Shelves and always empty. Never fails!
Customer service is terrible called ahead they said come on in and when I got there they’re was no one at the desk asked some employees to call someone and they kept saying they’ll be here in one minute I waited for 40 mins just to hear her repeat the same thing I explained over the phone. Terrible service
I took my grandmother to grocery shop here and she was having a hard time in the line due to being old and manager Amanda told me my grandmother should probably be put in a home. Very rude and unprofessional when I tried to call the store to complain no one answers
This store is unpleasant on a good day, but today was the worst I have ever experienced in any grocery store. Shelves were empty, aisles were cluttered with carts and empty boxes, only two cashiers on duty and more than half of the U-Scan out of order. Some employees were standing around gabbing instead of stocking or clearing things up. The employees who were stocking shelves managed to block the aisles and make reaching products difficult, but didn't even bother to move or apologize. Many advertised items were not available at all. The only lunch meats available in the pre-packaged area were ham ... no beef or turkey. No management staff was visible anywhere. In the frozen food section, the few items available were on shelves too high to reach, or way at the back. I realize that many items may be unavailable due to the pandemic, but if they can't be perfectly stocked they could at least make the store tidy and not leave aisles blocked and cluttered. Perhaps if they spent less money on your silly ads and invested in training employees they might do better.
Restaurantji Recommends
the most disgusting store EVER. I think the store was cleaner prior to covid. Now everything is gross the self check out doesn't accept cash ( understandable) but then open more registers then. Clean the belts, clean the register stations between cashiers. don't let the supervisor helping those on self check out to talk to customers like if they are handicap....
This store needs to be cleaned. It always looks dirty. They also need to stock their shelfs better. They never have what I want. Makes me sad because it's my Krogers.
I wish I can give them zero stars just cuz the way how they treat customers don’t waste ur time goin there I wasted almost In hour for nothing
They have a great bakery.
Great curbside service with friendly employees who wear their masks!