Red Ruby Restaurant

Their food used to always be on point but lately it’s hit or miss. If you get any dish with fried chicken like almond chicken or sweet and sour chicken there is a good chance you will get old chicken they had been refried and it will be dry and not good.

Food: 3

Do not do it!!!! This is the nastiest Chinese food I’ve ever eaten in my life! Clearly my shrimp must have been caught and served immediately because I had to clean them myself. The crab Rangoon was just cream cheese no seasoning and no crab not even imitation. My sweet and sour sauce was the consistency of gelled pie filling. My fiancés meal was no better he literally ate 3 maybe 4 bites of what was supposed to be general tsos chicken and felt nauseous 35.00 later I am sad to say we paid to throw this shit away. If I could give less than zero stars I would.

Atmosphere: 1

Food: 1

Service: 3

This food is diabolical. The food is absolutely disgusting. I wouldn’t send my worst enemy nor a dog or a cat to eat it. The taste of the food was unrecognizable. I’ve never taste Chinese food taste so disgusting I called and spoke with the manager. They told me that I can get a refund. I brought the food back the next day. The lady refused to give me a refund told me there were no refund. I told her that I spoke with the manager and the manager told me I could get a refund. She then took my food to the back. Did something with it. I heard the man back they’re yelling and screaming to the top of his lungs. This inside of this restaurant is disgusting as well. It has a smell like something dead. I would just suggest no one eat there eat at your own risk. My daughter was sick behind it.

Atmosphere: 1

Food: 1

Service: 1

This really pains me to leave this because I used to not only LOVE Red Ruby, but used to recommend it to everyone citing "some of the best Chinese food in the area." I ordered my usual a few weeks ago and was left in utter disappointment, and as food costs are going up I figure I should leave this for honest feedback to a restaurant I once adored.

Upon entry my son could not stop pointing out how dusty, dirty, and smelly the front lobby is - your dining hall has been closed for 4 years and it appears even just the lobby hasn't been cleaned in just as long.

My order was General Tso's Chicken, Chicken Lo Mein, and Chicken fried rice. We got Sweet N Sour chicken instead of the General Tso's - and it was the only dish that had flavor in the entire order. The rice tasted like it was card-board fried and had absolutely no chicken taste. The eggrolls tasted like they had been found in a back corner. And the Lo Mein was even worse - I can't even describe what it tasted like, but it wasn't what I was expecting.

I have had Red Ruby a LOT - my wife grew up eating here with her family, and we hope to share the experience we once had with our kids. I really hope they fix whatever went wrong soon - the competition is only getting harder for restaurants, especially off Telegraph in Dearborn.

Atmosphere: 1

Food: 2

Service: 5

Great food best Chinese food in this area!

Food: 5

Service: 5

Man I hate to leave a bad review but I have to let everyone know... This place has good service but once you step in the place it smells really bad. I ordered chicken with rice and it was not good made my stomach hurt started throwing up. Never had that happened anywhere else. If your going to give them a chance just know what your getting your self into.

Atmosphere: 1

Food: 1

Service: 3

Recommended dishes: Sweet and Sour Chicken

I try not to leave poor reviews ?
I did call the restraunt in attempt to rectify this prior to coming here.
Our normal Chinese take-out was closed. So we decided to try Ruby Red. We placed the order via telephone for pickup. Upon returning home and opening the containers to feed our family, we were disgusted. We ordered a quart of General Tso's chicken, a quart of fried rice, a quart of white rice, a quart of beef lo mein, and a quart of sweet & sour chicken. The sweet & sour sauce is thick like a jam. Thick enough to spend on a price of toast. The chicken undercooked and chewy like it has been freezer burnt. There were zero seasonings, garnishments aeronautics, or vegetables in ANY of the dishes. The sauce on the General Tso's chicken was the same goopy jelly like substance as the sweet n sour sauce. Not edible. Not seasoned. Not acceptable. And when I called, the lady who answered the phone was very rude and insulting even. Refusing to even remake the food or refund the food. We order Chinese takeout for a family of ten , weekly. Sometimes more. We will NOT be returning to this establishment. Poor quality food. Poor customer service.

Atmosphere: 1

Food: 1

Service: 1

Worst food I ever eat

Atmosphere: 1

Food: 1

Service: 2

Crab Rangoon was zero stars. No crab, green onions or spices. Only cream cheese!!!

Food: 2

Recommended dishes: Sweet and Sour Chicken

First of all this use be my go to place when had a taste for Chinese food, I moved away for!about 5 years, so I moved back this year and decided I felt like some Chinese food so I ordered my food online and went to pick it up and the seated area was still closed, and the smell was like something was spoiled or just a damp dirty smell, and the food wasn't good at all, so I went home and opened the plastic bag and then container was wrapped in seran wrap so I thought to myself maybe they wrapped it because they didn't want it to spill, come to find that the container was split and all the graveyard was all over the other food & the bottom of the bag, I was so pissed off with that, I couldn't believe how it wrapped up and it made me wonder what were thinking that was triflen to be so lazy, and the food was terrible I ended up throwing it away, so I guess I wanted to say this place is horrible the food was nasty and fr
om the smell it couldn't be clean so I'm calling the health department in the morning because I don't want anybody getting sick, I've been reading other reviews and I've never seen so many 1 stars reviews and every one basically have the same complaint, the first is bland and prices are to high and I'm wondering why they are still open

Atmosphere: 1

Food: 1

Service: 2

Didn't receive all the shrimp (8) that were supposed to come with order. When letting them know, they became very nastily hostile. Won't be spending my money there again.

Atmosphere: 1

Food: 1

Service: 1

Amazing dinner portions. It's that perfect cheap Chinese food that we all love. I love the sweet and sour/ almond chicken combo dinner.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Almond Chicken, Egg Roll, Sweet and Sour Chicken, Sauce, General TSO's Chicken Fried Rice

Worst orange chicken I’ve ever had. It’s supposed to have a spicy orange taste. It’s nothing but an orange colored sauce that resembles “sweet and sour sauce.” The chicken is thickly battered. Omg. If I could give zero stars, it would be zero. And the spring roll is so greasy.

Atmosphere: 3

Food: 1

Service: 5

Recommended dishes: Orange Chicken

Big portions but bland food. Tried to get an idea of the total price by looking at the online menu, total should have come to $63.71 but the total upon pickup was over $102 with a dinky little sign that says online prices aren't accurate. Something I could have been told over the phone when I placed the order. Beef Chow Mein was tasteless and couldn't be eaten. Beef fried rice is good, just the beef is bland. Fortune cookies tasted stale. We just moved out this way and this was the first Chinese food place we tried. Disappointing. Might try again with other options due to being close, but most likely going to see if there's better places.

Atmosphere: 3

Food: 3

Service: 3

Ordered TogoGo sesame chicken.When I got the meal and open the container and tasted the chicken, it was literally nothing but ketchup. There’s no way that could have been sesame sauce. I wouldn’t recommend ordering sesame chicken. However the size portions are big. It’s a lot of chicken they give you

Atmosphere: 1

Food: 2

Service: 3