Phoenix was awesome very helpful clear spoken, and easy to talk to
Atmosphere: 4
Food: 4
Service: 5
Ethan Strunk
Asked for an extra tomato on app, and ordered it, didn’t have any tomatoes on it. Went up to counter and complained. Then showed them and there wasn’t any pickles either! I did not get a refund. I ordered a daily double with pickles. Apparently they were out of Both but didn’t bother to tell anyone. Or offer a refund
Atmosphere: 1
Food: 1
Service: 1
Tammy Roberts
Not good. EVERY TIME we order, we find in our bags, either no napkins, napkins at the bottom underneath all the food, and/or our food poorly wrapped and dumped out everywhere within the bag, fry bag half full....all the fries spewed anywhere BUT the envelope they SHOULD ALL be served in. I don't appreciate napkins (when they actually put them in) being on the bottom of the bag. The FIRST thing I like to take out is the napkin, as I like to lay the fries onto it. But can't do this when all the food is piled up on top of them. I don't like putting my fries directly onto a table without a napkin below. They stick out of the package and are greasy. Much more sanitary to use a napkin but can't get to the napkin without first pulling everything else out of the bag. This is both sloppy and annoying of McDonald's. Also last week, found a long black hair hanging out of my bag of fries, all bagged together in the $5 meal deal that my roommate bought for and brought home. I don't have long black hair and neither does my roommate who is bald! Called McDonald's to complain, threw the whole meal away being it was all contaminated being in same bag, let alone TERRIBLY GROSSED OUT! They said they would replace the meal by sending a coupon in the mail but all I got was a large fry! How does this refund my meal when I order to use the fry coupon, I would ALSO have to spend ADDITIONAL MONEY to buy a sandwich and drink to go with it????!!!!! The food with the hair in it WAS PART OF A COMBO MEAL!!! AND was the cheapest combo meal they offer....so how is it that McDonald's is so greedy and cheap that they can't even replace a friggin $5 meal???!!!! By only giving me a fry, they're actually causing me to have to PAY ADDITIONAL money that what was even ORIGINALLY SPENT buying the meal THAT THEY SHOULD HAVE HAD RIGHT IN THE FIRST PLACE!!! Why should I have to PAY for THEIR MISTAKE and also why SHOULD THEY GET TO PROFIT from THEIR MISTAKE and RIP OFF of a customer??? This is some of the WORST BUSINESS ETHICS I have EVER SEEN!!! I felt ripped off when I found the hair and DIDN'T GET any lunch that day. And I felt RIPPED OFF AGAIN A SECOND TIME, when they couldn't even compensate adequately!!! I have called corporate on the incident, and also telling EVERYONE I know how terrible their service has been!!!
Tammy Roberts
Not good. EVERY TIME we order, we find in our bags, either no napkins, napkins at the bottom underneath all the food, and/or our food poorly wrapped and dumped out everywhere within the bag, fry bag half full....all the fries spewed anywhere BUT the envelope they SHOULD ALL be served in. I don't appreciate napkins (when they actually put them in) being on the bottom of the bag. The FIRST thing I like to take out is the napkin, as I like to lay the fries onto it. But can't do this when all the food is piled up on top of them. I don't like putting my fries directly onto a table without a napkin below. They stick out of the package and are greasy. Much more sanitary to use a napkin but can't get to the napkin without first pulling everything else out of the bag. This is both sloppy and annoying of McDonald's. Also last week, found a long black hair hanging out of my bag of fries, all bagged together in the $5 meal deal that my roommate bought for and brought home. I don't have long black hair and neither does my roommate who is bald! Called McDonald's to complain, threw the whole meal away being it was all contaminated being in same bag, let alone TERRIBLY GROSSED OUT! They said they would replace the meal by sending a coupon in the mail but all I got was a large fry! How does this refund my meal when I order to use the fry coupon, I would ALSO have to spend ADDITIONAL MONEY to buy a sandwich and drink to go with it????!!!!! The food with the hair in it WAS PART OF A COMBO MEAL!!! AND was the cheapest combo meal they offer....so how is it that McDonald's is so greedy and cheap that they can't even replace a friggin $5 meal???!!!! By only giving me a fry, they're actually causing me to have to PAY ADDITIONAL money that what was even ORIGINALLY SPENT buying the meal THAT THEY SHOULD HAVE HAD RIGHT IN THE FIRST PLACE!!! Why should I have to PAY for THEIR MISTAKE and also why SHOULD THEY GET TO PROFIT from THEIR MISTAKE and RIP OFF of a customer??? This is some of the WORST BUSINESS ETHICS I have EVER SEEN!!! I felt ripped off when I found the hair and DIDN'T GET any lunch that day. And I felt RIPPED OFF AGAIN A SECOND TIME, when they couldn't even compensate adequately!!! I have called corporate on the incident, and also telling EVERYONE I know how terrible their service has been!!! It must be noted here that while this did happen, but in the end this McDonald's store went good for the experience.
Melissa
I get doordash from here frequently and my food is always spot on. The other day I went in to get a Hello Kitty happy meal,and the awesome guy at the counter dug thru the box to find me each one. Then he told me about how often they open a new case of toys so I could guestimate when to come check for new ones. So nice!
Atmosphere: 5
Food: 5
Service: 5
Zachary Fryer
Yep, it's a McDonalds, just like thousands of others.
Seating area is much larger than some and slightly nicer. Service was on the good end of expected. Everything else was spot-on average.
The parking lot is small and narrow, and good luck getting in or out if a semi is delivering supplies like it was today.
Atmosphere: 3
Food: 3
Service: 4
Kyle Wandahsega
They're a joke taken forever to make 2 meals. Make another car's weight other workers are too busy. Putting stuff away instead of helping cook food to get to the customers. They're waiting in line for over twenty minutes now they're pathetic
Honestly the night shift crew has no idea what there doing. Got a medium fry ended up with it only half filled up which is ridiculous. Then I've been served undercooked meat too many times to count which is even more ridiculous you can get very sick from that. Nothing is ever done about it.
Atmosphere: 1
Food: 1
Service: 1
attorney maria
Warm and clean joint, hot fries for this cold day-however, Military discount is not offered at this location per the manager! McDonalds should be standard-all locations should thank a vet!
Atmosphere: 5
Food: 5
Service: 3
Tucker Maxx
The ice cream machine is broken yet again 3 weeks in a row. I went to this location and its owned by the same owner. These McDonald's are owned by the same person, I'm here at Gladstones and it's working just fine. It's it's always broken, get a new machine. Tax Wright off.
Parking: Escanaba michigan 49829
Atmosphere: 1
Food: 1
Service: 1
Ink Girl
Why is it that every time you want to go to McDonald's at this location, that the ice cream machine is always out of service or not working. Me and my boyfriend went to go get mcflurries for our family and the lady at the speaker said that the ice cream machine was not working. Maybe it's time to get a new machine. That's bad business when it's a very popular item on menu. Get your head I'm the game and make sure your equipment is up to date. Very disappointed McDonald's.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Mcflurry with M&M's Candies
Dana Lordson II
Purposefully served undercooked meat to maintain minimum turn around time for drive through. Do not go here if you see more than 3 cars in drive through, they will not cook your food. I ordered 2 burgers and EACH one had 1 fully cooked and one Undercooked burger. Seems purposeful to me.
Always service with a smile!
Atmosphere: 5
Food: 5
Service: 5
Very slow
Atmosphere: 4
Food: 4
Service: 2
Phoenix was awesome very helpful clear spoken, and easy to talk to
Atmosphere: 4
Food: 4
Service: 5
Asked for an extra tomato on app, and ordered it, didn’t have any tomatoes on it. Went up to counter and complained. Then showed them and there wasn’t any pickles either! I did not get a refund. I ordered a daily double with pickles. Apparently they were out of Both but didn’t bother to tell anyone. Or offer a refund
Atmosphere: 1
Food: 1
Service: 1
Not good. EVERY TIME we order, we find in our bags, either no napkins, napkins at the bottom underneath all the food, and/or our food poorly wrapped and dumped out everywhere within the bag, fry bag half full....all the fries spewed anywhere BUT the envelope they SHOULD ALL be served in. I don't appreciate napkins (when they actually put them in) being on the bottom of the bag. The FIRST thing I like to take out is the napkin, as I like to lay the fries onto it. But can't do this when all the food is piled up on top of them. I don't like putting my fries directly onto a table without a napkin below. They stick out of the package and are greasy. Much more sanitary to use a napkin but can't get to the napkin without first pulling everything else out of the bag. This is both sloppy and annoying of McDonald's. Also last week, found a long black hair hanging out of my bag of fries, all bagged together in the $5 meal deal that my roommate bought for and brought home. I don't have long black hair and neither does my roommate who is bald! Called McDonald's to complain, threw the whole meal away being it was all contaminated being in same bag, let alone TERRIBLY GROSSED OUT! They said they would replace the meal by sending a coupon in the mail but all I got was a large fry! How does this refund my meal when I order to use the fry coupon, I would ALSO have to spend ADDITIONAL MONEY to buy a sandwich and drink to go with it????!!!!! The food with the hair in it WAS PART OF A COMBO MEAL!!! AND was the cheapest combo meal they offer....so how is it that McDonald's is so greedy and cheap that they can't even replace a friggin $5 meal???!!!! By only giving me a fry, they're actually causing me to have to PAY ADDITIONAL money that what was even ORIGINALLY SPENT buying the meal THAT THEY SHOULD HAVE HAD RIGHT IN THE FIRST PLACE!!! Why should I have to PAY for THEIR MISTAKE and also why SHOULD THEY GET TO PROFIT from THEIR MISTAKE and RIP OFF of a customer??? This is some of the WORST BUSINESS ETHICS I have EVER SEEN!!! I felt ripped off when I found the hair and DIDN'T GET any lunch that day. And I felt RIPPED OFF AGAIN A SECOND TIME, when they couldn't even compensate adequately!!! I have called corporate on the incident, and also telling EVERYONE I know how terrible their service has been!!!
Not good. EVERY TIME we order, we find in our bags, either no napkins, napkins at the bottom underneath all the food, and/or our food poorly wrapped and dumped out everywhere within the bag, fry bag half full....all the fries spewed anywhere BUT the envelope they SHOULD ALL be served in. I don't appreciate napkins (when they actually put them in) being on the bottom of the bag. The FIRST thing I like to take out is the napkin, as I like to lay the fries onto it. But can't do this when all the food is piled up on top of them. I don't like putting my fries directly onto a table without a napkin below. They stick out of the package and are greasy. Much more sanitary to use a napkin but can't get to the napkin without first pulling everything else out of the bag. This is both sloppy and annoying of McDonald's. Also last week, found a long black hair hanging out of my bag of fries, all bagged together in the $5 meal deal that my roommate bought for and brought home. I don't have long black hair and neither does my roommate who is bald! Called McDonald's to complain, threw the whole meal away being it was all contaminated being in same bag, let alone TERRIBLY GROSSED OUT! They said they would replace the meal by sending a coupon in the mail but all I got was a large fry! How does this refund my meal when I order to use the fry coupon, I would ALSO have to spend ADDITIONAL MONEY to buy a sandwich and drink to go with it????!!!!! The food with the hair in it WAS PART OF A COMBO MEAL!!! AND was the cheapest combo meal they offer....so how is it that McDonald's is so greedy and cheap that they can't even replace a friggin $5 meal???!!!! By only giving me a fry, they're actually causing me to have to PAY ADDITIONAL money that what was even ORIGINALLY SPENT buying the meal THAT THEY SHOULD HAVE HAD RIGHT IN THE FIRST PLACE!!! Why should I have to PAY for THEIR MISTAKE and also why SHOULD THEY GET TO PROFIT from THEIR MISTAKE and RIP OFF of a customer??? This is some of the WORST BUSINESS ETHICS I have EVER SEEN!!! I felt ripped off when I found the hair and DIDN'T GET any lunch that day. And I felt RIPPED OFF AGAIN A SECOND TIME, when they couldn't even compensate adequately!!! I have called corporate on the incident, and also telling EVERYONE I know how terrible their service has been!!! It must be noted here that while this did happen, but in the end this McDonald's store went good for the experience.
I get doordash from here frequently and my food is always spot on. The other day I went in to get a Hello Kitty happy meal,and the awesome guy at the counter dug thru the box to find me each one. Then he told me about how often they open a new case of toys so I could guestimate when to come check for new ones. So nice!
Atmosphere: 5
Food: 5
Service: 5
Yep, it's a McDonalds, just like thousands of others.
Seating area is much larger than some and slightly nicer. Service was on the good end of expected. Everything else was spot-on average.
The parking lot is small and narrow, and good luck getting in or out if a semi is delivering supplies like it was today.
Atmosphere: 3
Food: 3
Service: 4
They're a joke taken forever to make 2 meals. Make another car's weight other workers are too busy. Putting stuff away instead of helping cook food to get to the customers. They're waiting in line for over twenty minutes now they're pathetic
Atmosphere: 2
Food: 3
Service: 1
No cream coffee always has cream lol.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Honestly the night shift crew has no idea what there doing. Got a medium fry ended up with it only half filled up which is ridiculous. Then I've been served undercooked meat too many times to count which is even more ridiculous you can get very sick from that. Nothing is ever done about it.
Atmosphere: 1
Food: 1
Service: 1
Warm and clean joint, hot fries for this cold day-however, Military discount is not offered at this location per the manager! McDonalds should be standard-all locations should thank a vet!
Atmosphere: 5
Food: 5
Service: 3
The ice cream machine is broken yet again 3 weeks in a row. I went to this location and its owned by the same owner. These McDonald's are owned by the same person, I'm here at Gladstones and it's working just fine. It's it's always broken, get a new machine. Tax Wright off.
Parking: Escanaba michigan 49829
Atmosphere: 1
Food: 1
Service: 1
Why is it that every time you want to go to McDonald's at this location, that the ice cream machine is always out of service or not working. Me and my boyfriend went to go get mcflurries for our family and the lady at the speaker said that the ice cream machine was not working. Maybe it's time to get a new machine. That's bad business when it's a very popular item on menu. Get your head I'm the game and make sure your equipment is up to date. Very disappointed McDonald's.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Mcflurry with M&M's Candies
Purposefully served undercooked meat to maintain minimum turn around time for drive through. Do not go here if you see more than 3 cars in drive through, they will not cook your food. I ordered 2 burgers and EACH one had 1 fully cooked and one Undercooked burger. Seems purposeful to me.
Atmosphere: 1
Food: 1
Service: 1
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