Tim hortons
24205 Orchard Lake Rd, Farmington Hills
(248) 516-3447
Recent Reviews
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They never stir my coffee the cream was spilled and as a previous Tim Hortons employee this was horrible
Atmosphere: 1
Food: 1
Service: 1
The coffee is everytime cold. I just ordered hot caramel latte and its not even close to warm. This is the second time happening this.
Food: 1
Service: 1
French vanilla is same as in Canada!!
Atmosphere: 5
Food: 5
Service: 5
Food was disgusting. Staff horribly rude. Messed up my order and won't take accountability. Avoid avoid avoid avoid!
Replying to Tim Hortons below: I'm not going to waste my time telling you issues that you already know about. Read the reviews. This location is horrible. Get it together.
Atmosphere: 1
Food: 1
Service: 1
Great people and quality
Atmosphere: 5
Food: 5
Service: 5
One of the worst customer service I have seen, asked for iced coffee, he gave hot coffee. I had to pay extra for the other one. And the attitude was not acceptable
Atmosphere: 1
Food: 3
Service: 1
Great service and fresh food.
Atmosphere: 5
Food: 5
Service: 5
Messed on my order without an apology or offering to fix it
Always good service at this
Atmosphere: 5
Food: 5
Service: 5
Great team, fast service. My regular coffee and donut
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This location is amazing. Everyone there is so friendly and helpful. I go here before work for a medium double double and always fresh and served with a smile. Always look forward to seeing the girls ❤️
Atmosphere: 5
Food: 5
Service: 5
I feel like I was overcharged $5.00 for 2 small coffees?
These Girls are so sincere, fast and courteous!!!! Love them!
Atmosphere: 5
Food: 5
Service: 5
3 times I have sat at drive thru following recorded greeting awaiting to order & eventually realizing no one is there. 2 times went inside to check it out after viewing signs on doors stating they are closed inside use drive thru & they are just sitting talking & say oops we’re closed. L I have never had a bad experience at any other Tim Hortons out of the 20-30 I’ve visited locally, i believe in giving 2nd, 3rd & sometimes more chances, but unfortunately I just continued to be a glutton for punishment & disappointment by trying to utilize the drive thru a couple weeks ago again following a car ahead of me that appeared to place an order, then waited after the greeting, a car lined up behind me as well. The first car returned to let us know they verified its not open. Then my final straw was 12/8 6:40pm., placed an online pick up order for approximately $24.00, credit card was charged & drive thru greeting came , then nothing. Per the gas station attendant they are attached to the closed hours earlier. Now I am awaiting a response and refund for this & it’s no sweat off their back. I have clearly voiced my disappointment in this location with Tim Hortons & I don’t believe this location is a good representative of Tim Hortons & unless someone from corporate can work with them to improve the location they should not remain ambassadors of the brand. If the owner is aware or perpetrating this inconsistent schedule, leaving systems on, disregard of customers & other poor business decisions I hope they receive direction. If it is employees doing this then I hope the owner is able to recover from all of the issues. Google review responses from them seem to be cut, paste & don’t do anything to correct issues so perhaps this just isn’t the type of business they should be in.
Service: 1
Like everyone else, the store sign says "Open" and Google tells me they are Open. I am waiting at the Drive Thru and greeting by the automated teller asking if I want to use my Rewards. I respond then after sitting for 5 minutes in the car, I drove around to realize no one is even inside the store! It is dark! I believe this is the 2nd time I have experienced this. Listen Tim Horton's, if you don't have anyone to work here then JUST SHUT THIS PLACE DOWN! Please don't send some sort of automated response to my review either. If you are serious about your brand then you would look into this place.
Atmosphere: 1
Food: 1
Service: 1
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