Food is good, but every time it takes forever for order, while everyone working in back are playing around. 45 plus minutes and every other order went out before us? Then to see the people that are supposed to be preparing the food screwing around does not equal good experience.
Brittany A. Knox
Do yourself a favor and stay far away from this Wing Stop or any Wing Stop. The company is not reputable! I was visiting Myrtle Beach for my birthday back in January and stopped in Publix for supplies for the rental property we were staying in. Saw Wing Stop from the parking lot and decided it would be a good and quick dinner idea! BIG MISTAKE! I placed an order online totaling roughly $55, finished shopping at Publix- about 20-25 minutes, and headed over to Wing Stop where I was told by employee, NOAH that they were short staffed and it would be AT LEAST ANOTHER HOUR before they were able to complete my order! I told him I wasn’t waiting that long and that I would just take a refund. He explained to me that he was unable to provide a refund as I placed an online order but told me that he would pass my information along to the GM who would process my refund for me. It should go without saying that no one ever reached out to me and instead I began the grueling task of tracking down a number that actually allowed me to speak with a person. The representative took down my name and contact information and assured me that someone from the Myrtle Beach location would call me back within 24-48 hours. The GM, DAVINA (980-234-9301) did call back and requested the total amount of my purchase, the time and date that I placed the order and told me that she would pass this information along to another manager who handles refunds. Long story short, I never received my refund! I called the customer service number and called the number DAVINA called me from leaving my contact information and voicemails on multiple occasions to no avail. I even tried to dispute the charge with my bank but was unable to obtain documentation from Wing Stop proving that I never received my order. Sadly, I, like so many other reviews that I’ve read am out of money so it goes without saying that I will NEVER patron another Wing Stop again! SLOW SERVICE. POOR CUSTOMER SERVICE. UNRESPONSIVE. ZERO STARS. WOULD NOT RECOMMEND!
Chuck Hodge
Long story short: JUST DON’T GO THERE
My first experience, I got home and found out my order was incomplete. No big deal it happens.
My second trip there, A few weeks later I got home and found out that my order was incomplete.
3ed visit Ordered on line, I was to pick it up at 5:30 and it was not ready until 5:55. They assured me that I had everything but when I got home, you guessed it I had nothing for the grand children.
At this point I had not left a review but I did contact the corporate office. They offered to replace my order.
The next week, the day that they were to replace my order I received an email from corporate assuring me that my order would be ready at 5:00pm. I called at 4:10 “yes we have your order and it will be ready”.
I entered the restaurant 5 minutes early and they had no idea what was going on. So once again I get home to my family of 13, this time with nothing.
I contacted corporate again. They offered to replace the order and have it delivered to my home today. I was not at all surprised today when I received an email today telling me that they CANNOT fulfill my order at this time.
I have eaten at hundred’s of restaurants in my life and I have never experienced one like this. The food, well it’s chicken wings how bad or how good can it really be? The customer service is beyond unsatisfactory, it is horrible.
Do yourself a favor and go somewhere’s else.
To WS restaurant and corporate office, you should be ashamed of yourself for the lack of customer service and attention to details.
Cindy Gray
They could not give me cold wings and cold fries plus my drink was nasty
Michele Mp
Cold, old fries, no flavor and barely any sauce/seasoning on fries and wings. Decided to try it for the first time and won’t be going back obviously.
Ryan Smith
Hello and welcome to another Hungry Guy in a Wheelchair restaurant review.. Today’s review is Wingstop in Manchester, NH… If you’re rolling in hungry and craving some solid wings, WingStop has got you covered. Let’s break it down: Getting in was smooth. The parking lot had reasonable wheelchair-accessible spaces, and the entrance didn’t give me any trouble. Inside tho the curb cut was way off on the other side of the lot, the layout was open enough to navigate without playing bumper cars with tables 😂. The place has a casual, clean vibe with an open kitchen, so you can see your food being made. Staff were friendly and quick to help if needed. Now for the food and they give you 3 choices of sauces—honey mustard, ranch, and blue cheese. We all went for the 3 piece wings with a side of spicy fries too shares my friend Anna Costa-Turner went with the original hot flavor . I went with the Atomic flavor (hottest they have and it did its job well), if you ever wonder why it’s called Atomic you’ll see why. My mom went for chicken tenders with the mild.. Big portions, fair prices. Everything came in takeout containers with plastic utensils, which actually made life easier when it was time to pack up leftovers. Good food, good service, and easy access—what more could a hungry guy in a wheelchair ask for? If you’re in the area and craving wings, this spot’s worth the stop. I give this spot an overall rating of 9.1/10.
Tammy Robinson
CLOSED PRIOR TO ADVERTISED TIME of midnight! Arrived @9:50 pm to be told only online or Door Dash.
Emily Stahl
the food was fresh and hot, the manager was extremely nice and outgoing. we drove over 45 minutes just to come to this location and I'd do it again! lovely experience!
Very great customer service skills and the food was fresh!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Boneless Meal Deal
Heather Jay Harris
I think we understand nowadays that our young people are not as enthusiastic about working as we were. I don’t have a complaint about the lackluster service— kids are kids. The owner or manager was a very kind and gracious older woman who seemed to be trying with much difficulty to compensate for the lack of customer service. She was the redeeming factor. The food taste the same at all locations nationwide so, no complaints there either. My biggest concern was with the manager’s son. I watched him walk in off the street and begin preparing food without as much as a hand sanitizer or wash. He coughed, rubbed his nose and yawned on those unwashed hands while he prepared food. Someone needs to admonish him to take more pride is his work and more care with his cleanliness. This appears to be a family business and legacy. Bad service could eventually take a toll on the business. Uncleanliness will get it shut down.
Atmosphere: 3
Food: 5
Service: 2
Trejor Amour
Worst Wing stop very rude employees customer service is disgusting. They stop taking orders just because the “manager” says to stop. You can’t speak to a manager and this location NEVER has ice. And will hang up in your face over the phone.
Atmosphere: 1
Food: 1
Service: 1
vince
Waited almost 8 minutes to place my order... o The woman at the cash register was too busy feeding her face to take orders . The rest of the staff seem to be huddled around in the back with nobody cooking anything or preparing orders... Real Bad Service..Food came out 40 min later cold and Dry!!!
Atmosphere: 1
Food: 3
Service: 1
Joyce DeCenso
Inconsiderate staff that just does not think with their brain. I order a carryout and showed up roughly 15 minutes after ordering. After I waited for 20+ minutes IN STORE. They realized my order was just sitting on the shelf because I guess she didn’t hear my name the first time and didn’t think to re ask. So I had to sit and waste my time while my food got cold 10 feet away from me because people can’t do their jobs. I won’t be coming back lol.
Food is good, but every time it takes forever for order, while everyone working in back are playing around. 45 plus minutes and every other order went out before us? Then to see the people that are supposed to be preparing the food screwing around does not equal good experience.
Do yourself a favor and stay far away from this Wing Stop or any Wing Stop. The company is not reputable! I was visiting Myrtle Beach for my birthday back in January and stopped in Publix for supplies for the rental property we were staying in. Saw Wing Stop from the parking lot and decided it would be a good and quick dinner idea! BIG MISTAKE! I placed an order online totaling roughly $55, finished shopping at Publix- about 20-25 minutes, and headed over to Wing Stop where I was told by employee, NOAH that they were short staffed and it would be AT LEAST ANOTHER HOUR before they were able to complete my order! I told him I wasn’t waiting that long and that I would just take a refund. He explained to me that he was unable to provide a refund as I placed an online order but told me that he would pass my information along to the GM who would process my refund for me. It should go without saying that no one ever reached out to me and instead I began the grueling task of tracking down a number that actually allowed me to speak with a person. The representative took down my name and contact information and assured me that someone from the Myrtle Beach location would call me back within 24-48 hours. The GM, DAVINA (980-234-9301) did call back and requested the total amount of my purchase, the time and date that I placed the order and told me that she would pass this information along to another manager who handles refunds. Long story short, I never received my refund! I called the customer service number and called the number DAVINA called me from leaving my contact information and voicemails on multiple occasions to no avail. I even tried to dispute the charge with my bank but was unable to obtain documentation from Wing Stop proving that I never received my order. Sadly, I, like so many other reviews that I’ve read am out of money so it goes without saying that I will NEVER patron another Wing Stop again! SLOW SERVICE. POOR CUSTOMER SERVICE. UNRESPONSIVE. ZERO STARS. WOULD NOT RECOMMEND!
Long story short: JUST DON’T GO THERE My first experience, I got home and found out my order was incomplete. No big deal it happens. My second trip there, A few weeks later I got home and found out that my order was incomplete. 3ed visit Ordered on line, I was to pick it up at 5:30 and it was not ready until 5:55. They assured me that I had everything but when I got home, you guessed it I had nothing for the grand children. At this point I had not left a review but I did contact the corporate office. They offered to replace my order. The next week, the day that they were to replace my order I received an email from corporate assuring me that my order would be ready at 5:00pm. I called at 4:10 “yes we have your order and it will be ready”. I entered the restaurant 5 minutes early and they had no idea what was going on. So once again I get home to my family of 13, this time with nothing. I contacted corporate again. They offered to replace the order and have it delivered to my home today. I was not at all surprised today when I received an email today telling me that they CANNOT fulfill my order at this time. I have eaten at hundred’s of restaurants in my life and I have never experienced one like this. The food, well it’s chicken wings how bad or how good can it really be? The customer service is beyond unsatisfactory, it is horrible. Do yourself a favor and go somewhere’s else. To WS restaurant and corporate office, you should be ashamed of yourself for the lack of customer service and attention to details.
They could not give me cold wings and cold fries plus my drink was nasty
Cold, old fries, no flavor and barely any sauce/seasoning on fries and wings. Decided to try it for the first time and won’t be going back obviously.
Hello and welcome to another Hungry Guy in a Wheelchair restaurant review.. Today’s review is Wingstop in Manchester, NH… If you’re rolling in hungry and craving some solid wings, WingStop has got you covered. Let’s break it down: Getting in was smooth. The parking lot had reasonable wheelchair-accessible spaces, and the entrance didn’t give me any trouble. Inside tho the curb cut was way off on the other side of the lot, the layout was open enough to navigate without playing bumper cars with tables 😂. The place has a casual, clean vibe with an open kitchen, so you can see your food being made. Staff were friendly and quick to help if needed. Now for the food and they give you 3 choices of sauces—honey mustard, ranch, and blue cheese. We all went for the 3 piece wings with a side of spicy fries too shares my friend Anna Costa-Turner went with the original hot flavor . I went with the Atomic flavor (hottest they have and it did its job well), if you ever wonder why it’s called Atomic you’ll see why. My mom went for chicken tenders with the mild.. Big portions, fair prices. Everything came in takeout containers with plastic utensils, which actually made life easier when it was time to pack up leftovers. Good food, good service, and easy access—what more could a hungry guy in a wheelchair ask for? If you’re in the area and craving wings, this spot’s worth the stop. I give this spot an overall rating of 9.1/10.
CLOSED PRIOR TO ADVERTISED TIME of midnight! Arrived @9:50 pm to be told only online or Door Dash.
the food was fresh and hot, the manager was extremely nice and outgoing. we drove over 45 minutes just to come to this location and I'd do it again! lovely experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Boneless Meal Deal, Chicken Sandwich
Best experience yet at a Wingstop very clean they were organizing and cleaning wiping the windows down very good atmosphere. Everyone was so welcoming
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 10 Wings
Staff was an absolute lifesaver. Went above and beyond. Best Wingstop I've been to in this time zone.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very great customer service skills and the food was fresh!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Boneless Meal Deal
I think we understand nowadays that our young people are not as enthusiastic about working as we were. I don’t have a complaint about the lackluster service— kids are kids. The owner or manager was a very kind and gracious older woman who seemed to be trying with much difficulty to compensate for the lack of customer service. She was the redeeming factor. The food taste the same at all locations nationwide so, no complaints there either. My biggest concern was with the manager’s son. I watched him walk in off the street and begin preparing food without as much as a hand sanitizer or wash. He coughed, rubbed his nose and yawned on those unwashed hands while he prepared food. Someone needs to admonish him to take more pride is his work and more care with his cleanliness. This appears to be a family business and legacy. Bad service could eventually take a toll on the business. Uncleanliness will get it shut down.
Atmosphere: 3
Food: 5
Service: 2
Worst Wing stop very rude employees customer service is disgusting. They stop taking orders just because the “manager” says to stop. You can’t speak to a manager and this location NEVER has ice. And will hang up in your face over the phone.
Atmosphere: 1
Food: 1
Service: 1
Waited almost 8 minutes to place my order... o The woman at the cash register was too busy feeding her face to take orders . The rest of the staff seem to be huddled around in the back with nobody cooking anything or preparing orders... Real Bad Service..Food came out 40 min later cold and Dry!!!
Atmosphere: 1
Food: 3
Service: 1
Inconsiderate staff that just does not think with their brain. I order a carryout and showed up roughly 15 minutes after ordering. After I waited for 20+ minutes IN STORE. They realized my order was just sitting on the shelf because I guess she didn’t hear my name the first time and didn’t think to re ask. So I had to sit and waste my time while my food got cold 10 feet away from me because people can’t do their jobs. I won’t be coming back lol.
Atmosphere: 1
Food: 3
Service: 1
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