I'm honestly fed up with the lack of consistency at this location. Every single time I come here at night, I never get any sauce with my order—not one. What does a person have to do to get a simple ranch packet? Then, during the day, I specifically ask for ranch and sweet and sour. Somehow, they always manage to remember the sweet and sour, but never the ranch. It's ridiculous.
How hard is it to get a basic order right? This has happened too many times to be a coincidence. I’m tired of paying for incomplete service. Do better.
Lisa Sokol
I was in the area for a Marketplace meet up. I did a Mobil order while waiting. Went through the drive thru. Food was not ready so I had to pull over and wait. When I was given the bag I drove off and started my drive home that is 40 minutes away. I chose to eat one of the sandwiches first. I was more then 10 miles into my drive when I realized the hasbrown was missing. Once I was home I used the McDonalds app to request a refund. ( that is how most food apps work). McDonalds app says I need to call the store. So I called and the guy who answered said he could write my name in a book. How is that helpful? He gives me to the manager Casey who tells me “ there is nothing she can do for me” and “ that I need to drive 40 minutes back to the store to get a refund”. Nothing she can do for me??? Sure there is, the first thing she could have done was apologize. Then the next thing she could have done at the very least once she knew how far away I was was to mail me some sort of coupon to use at any McDonalds. Casey needs a lesson in giving good customer service because she is clueless. If I could I give zero stars I would. The fact that she didn’t even apologize and say “I am sorry that happened, we clearly dropped that ball”. Nope basically said “tough luck”. It doesn’t matter the it’s only a hasbrown, it’s the fact that the employees didn’t check the bag to make sure everything that was ordered was there and that I spent my money at this store. Casey could care less and pretty much said “ have a nice day” and hung up on me. Whoever owns this store needs to rethink their morning management and how to better service and treat customers.
Phil Wagner
Great service, fantastic staff.
red eye peas
Clean bathrooms. Hamburgers are yummy
mandy greenlee
They need better fry quality. I come here often. The food is always correct. I sometimes wait, but the fries are never hot.
jodi benedict
Every time I go to McDonald's, they never get my order right? My food is always cold and their service sucks. They don't repeat the order back to you to make sure they got it right or nothing. I really recommend people NOT to go to this McDonald's in Fenton, Michigan.
Kaleigh Conly
Clean and fast
Tabitha Adkins
Breakfast is sppose to end at 11 am, i came in with my 2 kids to try and get them breakfast for their day off of school and the McDonalds manger rudly told me that they where not doing breakfast at this time it was only 10:20
Renae Voight
We drove through and ordered over $40 worth of food. The fries were cold and dark brown, sandwiches were cold as well, inedible. The filet of fish sandwich was drenched in sauce, falling off the bun, and the cheese was stuck to the top of the box! How does that even happen. The double cheeseburgers were deconstructed and two were completely out of their wrapper in the bag with the patties so far of the bun, they were dried out. This, by far, is the worst McDonald’s I have ever been to. The manager blamed it on the rack they use to slide the food down saying that the boxes and wrappers hit a metal ledge that makes them fall apart. What? Did that cause the cheese on the fish to be stuck to the top of the box as well? It jumped off to save itself from being catapulted by colliding with that pesky metal ledge. Don’t go there! Go the extra mile down the highway in either direction to get an edible meal. She gave me a credit for the entire meal, but I told her I didn’t want it and wouldn’t be using it. No amount of “credit” is worth this level of frustration.
Johnny G
I just want to say this is the best McDonald's if you are hungry late night. Every time I come here, my food is always hot and prepared fresh. So big props to the night shift workers. Most places give you cold fries and mcNuggets. Not this one!
Love the employees at this location. Please fix latte machine!
Atmosphere: 5
Food: 5
Service: 5
Randall Sommer
Walked out without ordering. The place was packed and had 25 people waiting to order,
Parking: A clean restroom
Atmosphere: 3
Food: 3
Service: 1
Nancy Palmer
Wish they would bring back breakfast anytime!!
Atmosphere: 4
Food: 4
Service: 5
Steve frank
Went through the drive tru to get my food. I had ordered on the app and when I pulled up to the window I wanted to add an item. I even offered to pay cash at the window, but the girl checked with her manager and I was told I would have to go back through the drive thru to oder more. Never had that experience in my life. You can't add to or place another order for a single item at the window. What a stupid mcdonalds
I'm honestly fed up with the lack of consistency at this location. Every single time I come here at night, I never get any sauce with my order—not one. What does a person have to do to get a simple ranch packet? Then, during the day, I specifically ask for ranch and sweet and sour. Somehow, they always manage to remember the sweet and sour, but never the ranch. It's ridiculous.
How hard is it to get a basic order right? This has happened too many times to be a coincidence. I’m tired of paying for incomplete service. Do better.
I was in the area for a Marketplace meet up. I did a Mobil order while waiting. Went through the drive thru. Food was not ready so I had to pull over and wait. When I was given the bag I drove off and started my drive home that is 40 minutes away. I chose to eat one of the sandwiches first. I was more then 10 miles into my drive when I realized the hasbrown was missing. Once I was home I used the McDonalds app to request a refund. ( that is how most food apps work). McDonalds app says I need to call the store. So I called and the guy who answered said he could write my name in a book. How is that helpful? He gives me to the manager Casey who tells me “ there is nothing she can do for me” and “ that I need to drive 40 minutes back to the store to get a refund”. Nothing she can do for me??? Sure there is, the first thing she could have done was apologize. Then the next thing she could have done at the very least once she knew how far away I was was to mail me some sort of coupon to use at any McDonalds. Casey needs a lesson in giving good customer service because she is clueless. If I could I give zero stars I would. The fact that she didn’t even apologize and say “I am sorry that happened, we clearly dropped that ball”. Nope basically said “tough luck”. It doesn’t matter the it’s only a hasbrown, it’s the fact that the employees didn’t check the bag to make sure everything that was ordered was there and that I spent my money at this store. Casey could care less and pretty much said “ have a nice day” and hung up on me. Whoever owns this store needs to rethink their morning management and how to better service and treat customers.
Great service, fantastic staff.
Clean bathrooms. Hamburgers are yummy
They need better fry quality. I come here often. The food is always correct. I sometimes wait, but the fries are never hot.
Every time I go to McDonald's, they never get my order right? My food is always cold and their service sucks. They don't repeat the order back to you to make sure they got it right or nothing. I really recommend people NOT to go to this McDonald's in Fenton, Michigan.
Clean and fast
Breakfast is sppose to end at 11 am, i came in with my 2 kids to try and get them breakfast for their day off of school and the McDonalds manger rudly told me that they where not doing breakfast at this time it was only 10:20
We drove through and ordered over $40 worth of food. The fries were cold and dark brown, sandwiches were cold as well, inedible. The filet of fish sandwich was drenched in sauce, falling off the bun, and the cheese was stuck to the top of the box! How does that even happen. The double cheeseburgers were deconstructed and two were completely out of their wrapper in the bag with the patties so far of the bun, they were dried out. This, by far, is the worst McDonald’s I have ever been to. The manager blamed it on the rack they use to slide the food down saying that the boxes and wrappers hit a metal ledge that makes them fall apart. What? Did that cause the cheese on the fish to be stuck to the top of the box as well? It jumped off to save itself from being catapulted by colliding with that pesky metal ledge. Don’t go there! Go the extra mile down the highway in either direction to get an edible meal. She gave me a credit for the entire meal, but I told her I didn’t want it and wouldn’t be using it. No amount of “credit” is worth this level of frustration.
I just want to say this is the best McDonald's if you are hungry late night. Every time I come here, my food is always hot and prepared fresh. So big props to the night shift workers. Most places give you cold fries and mcNuggets. Not this one!
Food: 5
Restaurantji Recommends
Love the employees at this location. Please fix latte machine!
Atmosphere: 5
Food: 5
Service: 5
Walked out without ordering. The place was packed and had 25 people waiting to order,
Parking: A clean restroom
Atmosphere: 3
Food: 3
Service: 1
Wish they would bring back breakfast anytime!!
Atmosphere: 4
Food: 4
Service: 5
Went through the drive tru to get my food. I had ordered on the app and when I pulled up to the window I wanted to add an item. I even offered to pay cash at the window, but the girl checked with her manager and I was told I would have to go back through the drive thru to oder more. Never had that experience in my life. You can't add to or place another order for a single item at the window.
What a stupid mcdonalds
Atmosphere: 2
Food: 3
Service: 1
Waited like 15 in line no one at the counter
Atmosphere: 3
Food: 3
Service: 3
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