Why when I call the store I get an office?? I WANT TO CALL THE STORE THAT MESSED UP MY ORDER!! I paid $5 for a large specialty drink and was given a regular coffee. I live 20 minutes away didn’t realize until I got home. This is absolutely absurd. They forgot my drink. I ordered 2 coffees. One triple triple and one specialty late. I was handed ONE drink in the drive through. I wasn’t sure what drink I got and went inside to ask for the other drink and the lady was kinda rude about it but made me ANOTHER triple triple. The drinks were not labeled so I didn’t know. I got home and they’re both the same drinks. Tried calling and was told the OFFICE is currently closed. Why would I want to talk to a representative??? I want to talk to the people that experienced my experience. Not some weird third party. Now I’m out a drink I paid EXTRA money for. Genuinely not coming back. Should’ve just went to BigBy.
Atmosphere: 1
Food: 1
Service: 1
autumn deem
I love this Tim Hortons. The staff here is great. Carol, Natalie, and Shaye are all amazing workers! They always have smiles and work extremely hard!!
Atmosphere: 5
Food: 5
Service: 5
Amy Collard
Jackie is a wonderful asset to this location. She is always helpful, polite, and remembers what I like to order. You should want more employees like her!
Atmosphere: 4
Food: 4
Service: 5
Charter Hart
Normally always come to this Tim Hortons when I work in the morning. Today I am sick and basically have no voice and Carol was very rude for absolutely no reason at all. I was asking if they could hear me at the mic and instead of simply just saying, “yeah I can hear you now” when I pulled around she was like “um we could hear you I told you to order” in a snotty, rude unprofessional manner and carried that same attitude until I left without even acknowledging me while handing me my drink. She never has great customer service but this morning was seriously unnecessary.
Food: 4
Service: 1
Patrick Sassine
My every morning stop for coffee and a breakfast sandwich. This location takes care of you if an order is not correct.
Atmosphere: 4
Food: 4
Service: 4
Jamie Reed
Does not answer phone durning open hours. Called multiple times.
Atmosphere: 1
Food: 1
Service: 1
Robert Phillips
Easily the best Tim Hortons in Fenton, even though it shares space with a gas station. Best suited for drive thru or take out. Amazing staff is polite, quick, knowledgeable and accurate. My order is often ready before I complete the financial transaction.
Atmosphere: 3
Food: 5
Service: 5
Jen Reutter
This the best Timmy hoho this side of Canada
Atmosphere: 5
Food: 5
Service: 5
Emily Ebe
Over a year ago I placed an order to this Tim Hortons for coffee and donuts to go. I placed the order well in advance so I could pick it up on my way. When I arrived I was told my order hadn't been started and it would take another 20 minutes for the coffee to be brewed. I said I didn't have the time to wait for it and since nothing had been prepared I would just take a refund for the food. The team said I would have to contact customer service for a refund. Since then I have contacted customer service and the manager on site multiple times. No one will help me, refund me, or just give me a gift card for the almost $40 in food that I paid for and never received. This store took my money and gave me no product and refuses to do anything about it.
Atmosphere: 1
Food: 1
Service: 1
Saun War
Placed an order on the Tim Hortons app. When at the drive thru to pick up order. I Was told that the order could not be completed because two of the items were breakfast items and they could not make them. They instructed us to cancel the order on the app because they could not do that for us and this was the option for a refund . Guess what???? The app tells you to go to the location because they are the only one who may be able to assist. Went back to the store for them to say they can’t help and do not know why the app said that. Asked if we could come back tomorrow during breakfast to pick up the order? The store said yes. Why would the store not just give that as an option instead of having to ask the question to get a resolve after paying for an order they didn’t provide. And they only offer is go to the app and cancel the order? Then for the staff to act annoyed you are in there asking for help when all they had to say is if you don’t mind coming in tomorrow morning and the order can be filled. Why do I have the feeling that is not going to happen tomorrow when we return to pick up the order.
This is my regular drive through spot on Fridays for breakfast. Love the coffee.
Food: 4
Service: 5
Amber Holbin
very nice employees, as always great service and tasty goods. very clean restaurant.
Atmosphere: 5
Food: 4
Service: 5
Jeff Lowe
Never again will I ever come thier in the morning the white male with the Detroit tattoo on his arm who works the morning shift tried to fight a customer and threaten to physically put him out and was constantly cursing and yelling in front on my children all because he was asked why he couldn’t take a 100$ bill ,Tim Hortons it’s very sad that your heading to a downfall of the company and I see why because of employees treating loyal customers like this it’s sickening the customer did nothing wrong but stick up for him self
RealReview 50
Sad to say I will no longer be going to Tim Hortons. I have been a customer for years and go six days a week to get a medium coffee and donut before work. Today I went and it was $6.01 for a medium coffee and donut. I read their sign talking about how they have to raise prices AGAIN due to the increase of costs for paper products, however the inflation bit is old and being used by every establishment as an excuse to over-inflate prices to the point they will lose customers. This has been used since Covid began and it’s been five years now and to me it’s simply greed. I can no longer spend my hard earned income on a place that takes advantage of “inflation” in 2025, when it’s been here for four years. I will be making my own coffee from here on out. Very sad. You will lose customers, we can only take so much before we decide enough is enough. Going from $4.22 to $6.01 was enough for me. Good luck!
Atmosphere: 4
Food: 4
Service: 3
Kira Kristine
Love the donuts but the shop is located in a gas station and thatbchanges the integrity of the shop
Why when I call the store I get an office?? I WANT TO CALL THE STORE THAT MESSED UP MY ORDER!! I paid $5 for a large specialty drink and was given a regular coffee. I live 20 minutes away didn’t realize until I got home. This is absolutely absurd. They forgot my drink. I ordered 2 coffees. One triple triple and one specialty late. I was handed ONE drink in the drive through. I wasn’t sure what drink I got and went inside to ask for the other drink and the lady was kinda rude about it but made me ANOTHER triple triple. The drinks were not labeled so I didn’t know. I got home and they’re both the same drinks. Tried calling and was told the OFFICE is currently closed. Why would I want to talk to a representative??? I want to talk to the people that experienced my experience. Not some weird third party. Now I’m out a drink I paid EXTRA money for. Genuinely not coming back. Should’ve just went to BigBy.
Atmosphere: 1
Food: 1
Service: 1
I love this Tim Hortons. The staff here is great. Carol, Natalie, and Shaye are all amazing workers! They always have smiles and work extremely hard!!
Atmosphere: 5
Food: 5
Service: 5
Jackie is a wonderful asset to this location. She is always helpful, polite, and remembers what I like to order.
You should want more employees like her!
Atmosphere: 4
Food: 4
Service: 5
Normally always come to this Tim Hortons when I work in the morning. Today I am sick and basically have no voice and Carol was very rude for absolutely no reason at all. I was asking if they could hear me at the mic and instead of simply just saying, “yeah I can hear you now” when I pulled around she was like “um we could hear you I told you to order” in a snotty, rude unprofessional manner and carried that same attitude until I left without even acknowledging me while handing me my drink. She never has great customer service but this morning was seriously unnecessary.
Food: 4
Service: 1
My every morning stop for coffee and a breakfast sandwich. This location takes care of you if an order is not correct.
Atmosphere: 4
Food: 4
Service: 4
Does not answer phone durning open hours. Called multiple times.
Atmosphere: 1
Food: 1
Service: 1
Easily the best Tim Hortons in Fenton, even though it shares space with a gas station. Best suited for drive thru or take out. Amazing staff is polite, quick, knowledgeable and accurate. My order is often ready before I complete the financial transaction.
Atmosphere: 3
Food: 5
Service: 5
This the best Timmy hoho this side of Canada
Atmosphere: 5
Food: 5
Service: 5
Over a year ago I placed an order to this Tim Hortons for coffee and donuts to go. I placed the order well in advance so I could pick it up on my way. When I arrived I was told my order hadn't been started and it would take another 20 minutes for the coffee to be brewed. I said I didn't have the time to wait for it and since nothing had been prepared I would just take a refund for the food. The team said I would have to contact customer service for a refund. Since then I have contacted customer service and the manager on site multiple times. No one will help me, refund me, or just give me a gift card for the almost $40 in food that I paid for and never received. This store took my money and gave me no product and refuses to do anything about it.
Atmosphere: 1
Food: 1
Service: 1
Placed an order on the Tim Hortons app. When at the drive thru to pick up order. I Was told that the order could not be completed because two of the items were breakfast items and they could not make them. They instructed us to cancel the order on the app because they could not do that for us and this was the option for a refund . Guess what???? The app tells you to go to the location because they are the only one who may be able to assist. Went back to the store for them to say they can’t help and do not know why the app said that. Asked if we could come back tomorrow during breakfast to pick up the order? The store said yes. Why would the store not just give that as an option instead of having to ask the question to get a resolve after paying for an order they didn’t provide. And they only offer is go to the app and cancel the order? Then for the staff to act annoyed you are in there asking for help when all they had to say is if you don’t mind coming in tomorrow morning and the order can be filled. Why do I have the feeling that is not going to happen tomorrow when we return to pick up the order.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This is my regular drive through spot on Fridays for breakfast. Love the coffee.
Food: 4
Service: 5
very nice employees, as always great service and tasty goods. very clean restaurant.
Atmosphere: 5
Food: 4
Service: 5
Never again will I ever come thier in the morning the white male with the Detroit tattoo on his arm who works the morning shift tried to fight a customer and threaten to physically put him out and was constantly cursing and yelling in front on my children all because he was asked why he couldn’t take a 100$ bill ,Tim Hortons it’s very sad that your heading to a downfall of the company and I see why because of employees treating loyal customers like this it’s sickening the customer did nothing wrong but stick up for him self
Sad to say I will no longer be going to Tim Hortons. I have been a customer for years and go six days a week to get a medium coffee and donut before work. Today I went and it was $6.01 for a medium coffee and donut. I read their sign talking about how they have to raise prices AGAIN due to the increase of costs for paper products, however the inflation bit is old and being used by every establishment as an excuse to over-inflate prices to the point they will lose customers. This has been used since Covid began and it’s been five years now and to me it’s simply greed. I can no longer spend my hard earned income on a place that takes advantage of “inflation” in 2025, when it’s been here for four years. I will be making my own coffee from here on out. Very sad. You will lose customers, we can only take so much before we decide enough is enough. Going from $4.22 to $6.01 was enough for me. Good luck!
Atmosphere: 4
Food: 4
Service: 3
Love the donuts but the shop is located in a gas station and thatbchanges the integrity of the shop
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Fruit Explosion Muffins
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