Tim Hortons
27035 Telegraph Rd, Flat Rock
(734) 535-1156
Recent Reviews
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This place is absolutely disgusting! Trash and food all over the floor uner the machines that has been there for weeks. It honestly needs to be shut down and deep cleaned. Health department needs to check it out.
Whatever staff was working 2/18/25 After 2:00pm was horrible . the drive threw girl speaks like she doesn't want to work there or has NO energy . When i pulled up to pay for my order the guy said nothing just stuck his hand out . I had to ask them label the one with espresso just to find out it had NO ESPRESSO after paying for a double shot , so i was robbed ! i ordered a 4X4 double shot of espresso and my coffee tasted like WATER . no sugar , no coffee flavor NO espresso and it was LUKE WARM . Horrible staff and services
This location is awesome is open 24/7 unfortunately the night shift has poor customer service, one person in particular a large lady that works there is always rude and in a bad mood there’s couple of guys whom are nice and polite, but this lady has some serious issues, unfortunately customer service will always affect a business I hope they can find someone with a better attitude and understanding of how important it is to be polite to customers, is sad seeing all these business closing due to their employees lack of respect, and “soft skills”. Other than that this location is a life saver thank you for being open 24/7.
Charged me 11.90 for a single donut and gave me the wrong one😐
Good spot and its 24x7 too!
It's good but the iced hot chocolate is to milky
Terrible staff. Consistently pulled to recieve old stale food. Treated rudely and met with an escalation of aggression when you complain. This store could use a serious look at restaffing.
Every time I go here it’s always a problem my order. I’ve gotten old food the last two times I’ve been here. when you take it back in to tell them about it, the manager or the works always has an attitude. I even called corporate multiple times because they are very rude and unprofessional. They feel like they can talk to customers any kind of way.
Make more old fashioned doughnuts , you run out too early
Went this morning through the drive thru, order was quick and hot, servers were nice
Restaurantji Recommends
If your looking for terrible service, unfriendly workers, wrong orders, and cold food, this is the place to go.
Is the coffee at this location ever hot? I've been to this location twice and ordered just a simple coffee (xlg dbl dbl) and both times the coffee is closer to iced coffee than hot.
My breakfast wrap and coffee were good! The service was fast.
Never in my life have I experienced someone so rude.
Don’t go to this Tim Hortons. Go down the road to Gibraltar.
Dawn this “ district manager “ was having herself a bad morning this morning. She shouldn’t treat someone giving her business money the way she just treated me. Terrible service.
We stood here for 10 mins not one of the four employees acknowledged us. One guy shuffled over to the register like he didn't want to do his job. He keyed something in then turned away. My mom turned to me and said I'm about to leave. We waited a minute then headed towards the door. As we reached the door the guy then asked can I get something for you? My mom replied nope too late! We get they have stuff to wipe up etc but 1 of the 4 employees could have said hey someone will be with you in just a min. If the guy doesn't like his job maybe he should find a new one that's not customer service or learn how to fake a smile. This was my first & last time here.
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