Today was my third experience going to Beirut Restaurant and Grocery and it was awful service. The girl argued with my mother and me after asking what happened to our order only after waiting over 40 minutes. Come to find out they hadn't started our order yet and she said that I owed her an extra $4 only after we paid and had been waiting for 40 minutes?? I paid her and she said first we had to wait for our order of Kibee because it takes a long time to prepare which honestly it should have taken 15 minutes. Next she shrieked that the guy taking our order didn't write it down properly and he only wrote down 1 chicken swarma instead of 2 and it was awful service because the first time around she said the order correct which was 2 sandwiches and 1 order of Kibee? I am so upset. Every time I've ordered there the service has been horrible. Food is great but it's not worth it if I'm treated without respect period. I won't be back.
Keith M
Amazing food and awesome service. I had the Gyro this time and wow!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Shawarma Sandwich
Tye West
The best middle eastern food in Michigan bar none. So fresh, so flavorful, so good.
Really wanted to support this restaurant but whoever takes orders is extremely rude so I will not be dining there.
lia M
I like the food here but had a poor customer service experience this afternoon. I ordered a sandwich with a simple request to remove the green pickles. I know the blonde employee heard me correctly because she repeated back 'no green peppers,' which we both knew weren't in the sandwich, and I corrected her, which she confirmed and wrote down. The cashier also confirmed no green pickles when I paid. However, when I picked up my order, they removed the pickled turnips without my consent and asked if that was okay. When I told her that I specifically only asked for the green pickles to be removed and wanted the pickled turnips, the blonde employee treated me condescendingly and incredulously explained that the pickled turnips are pickled.It's crucial for employees to respect customer choices, communicate clearly, and confirm changes before making them, rather than assuming and asking afterward, only to act condescending when corrected. What's the point of delineating between pickled turnips and "green pickles" on the menu if you're going to act like I can't make my own order correctly?
Food: 5
Service: 2
Recommended dishes: Enaya's Special Sandwich
mackayla alexis
The best shawarma I’ve ever had!
Food: 5
Service: 5
Saleh Abdillah
I called them and closed the line without taking my order.
Atmosphere: 1
Service: 1
Scott Loughlin
Generally, I am not the biggest fan of shawarma, gyros, etc., but the quality and flavor at Beirut is out of this world... it's hard to not go there for lunch every day! The staff are very friendly and fit right into the positive energy of the Flint Farmer's Market.
I used to go there until recently I ordered the chicken and rice lunch and the meat was still pink and half cooked and guy was very rude about replacing my order, will never go back!!
Atmosphere: 2
Food: 2
Service: 2
Sergio Christopher
My experience is Sam is a jerk. Dude doesn’t care about anyone but his family. And his wife is disgusting.
Alex Jackson
Njce little place for chicken shawarma
Alexis Lewis
Amazing ? as always ❤
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hummus and Pita Chips, Tzatziki Sauce
Amazing food and service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Shawarma Sandwich
Today was my third experience going to Beirut Restaurant and Grocery and it was awful service. The girl argued with my mother and me after asking what happened to our order only after waiting over 40 minutes. Come to find out they hadn't started our order yet and she said that I owed her an extra $4 only after we paid and had been waiting for 40 minutes?? I paid her and she said first we had to wait for our order of Kibee because it takes a long time to prepare which honestly it should have taken 15 minutes. Next she shrieked that the guy taking our order didn't write it down properly and he only wrote down 1 chicken swarma instead of 2 and it was awful service because the first time around she said the order correct which was 2 sandwiches and 1 order of Kibee? I am so upset. Every time I've ordered there the service has been horrible. Food is great but it's not worth it if I'm treated without respect period. I won't be back.
Amazing food and awesome service. I had the Gyro this time and wow!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Shawarma Sandwich
The best middle eastern food in Michigan bar none. So fresh, so flavorful, so good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grape Leaf Sandwich, Chicken Shawarma Sandwich, Fattoush, Hummus and Pita Chips, Meat or Spinach Pie, Tabouli and Pita Chips, Cucumber Salad, Tabouli & Pita Chips, Baked Kibbee Lunch, Hummus, Za'Atar Bread, Hummus & Tabouli Sandwich, Kibbeh Sandwich, Meat Grape Leaf, Falafel Sandwich Patties, Shawarma Dinner, Hummus & Lamb Sandwich, 8 Oz Tabouli
Top notch. Staff is awesome. Hummus and Taboulei are a personal favorite. A goto for all of your prepared and hard to find ingredients.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Shawarma Sandwich, Fattoush, Tabouli and Pita Chips, Shawarma Sandwich, Hummus, Hummus & Tabouli Sandwich, Hummus & Lamb Sandwich, 8 Oz Tabouli, Grape Leaves Dinner
Really wanted to support this restaurant but whoever takes orders is extremely rude so I will not be dining there.
I like the food here but had a poor customer service experience this afternoon. I ordered a sandwich with a simple request to remove the green pickles. I know the blonde employee heard me correctly because she repeated back 'no green peppers,' which we both knew weren't in the sandwich, and I corrected her, which she confirmed and wrote down. The cashier also confirmed no green pickles when I paid. However, when I picked up my order, they removed the pickled turnips without my consent and asked if that was okay. When I told her that I specifically only asked for the green pickles to be removed and wanted the pickled turnips, the blonde employee treated me condescendingly and incredulously explained that the pickled turnips are pickled.It's crucial for employees to respect customer choices, communicate clearly, and confirm changes before making them, rather than assuming and asking afterward, only to act condescending when corrected. What's the point of delineating between pickled turnips and "green pickles" on the menu if you're going to act like I can't make my own order correctly?
Food: 5
Service: 2
Recommended dishes: Enaya's Special Sandwich
The best shawarma I’ve ever had!
Food: 5
Service: 5
I called them and closed the line without taking my order.
Atmosphere: 1
Service: 1
Generally, I am not the biggest fan of shawarma, gyros, etc., but the quality and flavor at Beirut is out of this world... it's hard to not go there for lunch every day! The staff are very friendly and fit right into the positive energy of the Flint Farmer's Market.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Wonderful place to shop and eat!
Atmosphere: 5
Food: 5
Service: 5
I used to go there until recently I ordered the chicken and rice lunch and the meat was still pink and half cooked and guy was very rude about replacing my order, will never go back!!
Atmosphere: 2
Food: 2
Service: 2
My experience is Sam is a jerk. Dude doesn’t care about anyone but his family. And his wife is disgusting.
Njce little place for chicken shawarma
Amazing ? as always ❤
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hummus and Pita Chips, Tzatziki Sauce
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