I was in the Pierson Rd store a 6:30 pm today.... I was the only customer with 3 servers. I ordered a ham & cheese on wheat with only ham, cheese & lettuce. I told them 3 times what I wanted. I got home to find they gave me Ham & lettuce with peppers... Barely any ham... Too busy chatting with their friends to make the sandwich.... Ridiculous... Very unsatisfied....
Sarah sarah sarah T
The young men working there were extra nice, they made me smile and the food was delicious as always
Vicky Tanana
Great steak sandwich.
L S
The restaurant is overdue for a remodel. In the meantime, it can use a good scrubbing. Customer service is as expected in fast food these days. I wish it was better. The food is okay- better than the other locations.
C Blackmon
The guy that was working on this day was not Big John friendly-i would say he was rude. I watched him charge a lady in front of me for a larger cup because he didnt have the correct size lids. It was not her fault after she had already paid for her cup. He never greeted with a smile he just looked at you and expected you to just start speaking your ordee. I can truly say he treated every customer the same- he rarely spoke and when i asked for extra butter it was a problem. I won't be going back to that one. I'll go to the Charlie's Cheesesteak next time... if he didn't want to come to work that day he should have stayed home.
Mia Jones
Taylor always has great customer service.
Fernando Amaya
Big Johns is a Flint icon!! If you want a tasty, belly filling sandwich, this is it!! It's Not the cheapest, but, it is the best. I highly recommend the steak and onion, the club and other sandwiches are great as well. Though, their reputation was built on the original steak and onion!!!
Kevin Russell
Worst service and worst Sub I've ever got from them.
Hand's down to the staff that was working Friday evening around 7:40pm on Pierson road September 13,2024. Your service was amazing and the food was the best I've had from any Big John's in a long time!
Typical Big John's.. no frills no excitement, the food is delicious, the tables were dirty and needed wiped down
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Sub, Cheesesteak
Jeff Bailey
This is one of the "must have" food items that I get Every time I get back home to Michigan. I'm glad I got a Big John, but unfortunately only learned about the "Super" size option after I began eating. I remarked that it was QUITE a bit smaller than I remembered. Even the bun is downsized! But still a great dining experience, and I highly recommend Big John Steak & Onion Subs.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Super Steak & Cheese
Larae Stillwell
Food was very good!
Jaron Wells
They helped me get around construction. Food was amazing
Atmosphere: 5
Food: 5
Service: 5
Rick Bolen
Girl at the counter acted like it was a bother to take my order the guy running the grill seems like he had better things to do too
I was in the Pierson Rd store a 6:30 pm today.... I was the only customer with 3 servers. I ordered a ham & cheese on wheat with only ham, cheese & lettuce. I told them 3 times what I wanted. I got home to find they gave me Ham & lettuce with peppers... Barely any ham... Too busy chatting with their friends to make the sandwich.... Ridiculous... Very unsatisfied....
The young men working there were extra nice, they made me smile and the food was delicious as always
Great steak sandwich.
The restaurant is overdue for a remodel. In the meantime, it can use a good scrubbing. Customer service is as expected in fast food these days. I wish it was better. The food is okay- better than the other locations.
The guy that was working on this day was not Big John friendly-i would say he was rude. I watched him charge a lady in front of me for a larger cup because he didnt have the correct size lids. It was not her fault after she had already paid for her cup. He never greeted with a smile he just looked at you and expected you to just start speaking your ordee. I can truly say he treated every customer the same- he rarely spoke and when i asked for extra butter it was a problem. I won't be going back to that one. I'll go to the Charlie's Cheesesteak next time... if he didn't want to come to work that day he should have stayed home.
Taylor always has great customer service.
Big Johns is a Flint icon!! If you want a tasty, belly filling sandwich, this is it!! It's Not the cheapest, but, it is the best. I highly recommend the steak and onion, the club and other sandwiches are great as well. Though, their reputation was built on the original steak and onion!!!
Worst service and worst Sub I've ever got from them.
Atmosphere: 1
Food: 1
Service: 1
Always good
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chips, Steak & Cheese, Steak Sandwich, Cheesesteak
Hand's down to the staff that was working Friday evening around 7:40pm on Pierson road September 13,2024. Your service was amazing and the food was the best I've had from any Big John's in a long time!
Restaurantji Recommends
Typical Big John's.. no frills no excitement, the food is delicious, the tables were dirty and needed wiped down
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Sub, Cheesesteak
This is one of the "must have" food items that I get Every time I get back home to Michigan. I'm glad I got a Big John, but unfortunately only learned about the "Super" size option after I began eating. I remarked that it was QUITE a bit smaller than I remembered. Even the bun is downsized!
But still a great dining experience, and I highly recommend Big John Steak & Onion Subs.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Super Steak & Cheese
Food was very good!
They helped me get around construction. Food was amazing
Atmosphere: 5
Food: 5
Service: 5
Girl at the counter acted like it was a bother to take my order the guy running the grill seems like he had better things to do too
Atmosphere: 3
Food: 4
Service: 2
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