The past 3 times I have been to Cracker Barrel to dine in I have gotten such bad service we walked out and left. One time we sat down for 30 minutes and didn't even get our beverages and they weren't even busy. Second time we stood at the hostess station for 20 minutes and were not greeted. Third time no one even came to our table. I have EXCELLENT service any time I get take out. So we no longer attempt to dine in sadly because I love the Cracker Barrel experience and shopping at the store.
Atmosphere: 5
Food: 5
Service: 3
Rhoda Mooney
We had a large group of 17 people and one waitress. She did an outstanding job!
Atmosphere: 5
Food: 5
Service: 5
Steven Potter
By the time I got my toast, my eggs were cold and congealed.
Atmosphere: 5
Food: 2
Service: 2
Ciaran McIlwraith
Tammy was a wonderful server. The food was great
Atmosphere: 5
Food: 5
Service: 5
Debra Phile
Your amount of food being served has shrunk but the price appears to stayed the same.Wheelchair accessibility: I sometimes used a walker and have no issues. Not certain if bathrooms are always acceptable for the handicapped customer..
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Salad, Chicken Tenders, Silverware, Grandpa's Country Fried Breakfast
Donna
25 mins to wait to be seated , went to order they were out of corn , green beans , carrots and apples and mashed potatoes . Only had 2 servers lots of tables not cleaned at 7 pm we waited 45 mins for food and it was warm at the most ! Wish it was better it was our Anniversary dinner
Atmosphere: 2
Food: 1
Service: 3
Jess Marie
My kids and I came here for dinner. We sat down and our server came over pretty quick. We placed our orders, including 2 barrel bites and my kids left to shop at the store. 10 minutes go by, my kids come to check if the appetizers came. They haven't. Another 10 minutes go by. No appetizers. Another 10 minutes. 15 minutes, ALMOST A HOUR of waiting for our appetizers. And our server comes out with our dinners, they weren't with the correct sides. (Waited 20 minutes for the correct sides.) And no appetizers. She said they forgot to make them? But they were on the way. 25 minutes later they finally arrived. The loaded hashbrown tots were cold, the cheese unmelted and no green onions. The cheese curds were warm. The manager Misty does absolutely nothing about customer service. She just puts the blame on the servers. And repeatedly said she she doesn't know what goes on in the restaurant. If the manager isn't paying attention to the employees and guests, then who is? And why even have a manager? We also placed a to go order and ended up taking most of our food home since we still had a hour drive and the food was cold. We sat and waited for the carryout. A different server gave us our bill. Still no carry out. Finally we see our server and she goes oh your order should be at the front. Like I said my kids had done shopping so we had a few items to buy also. We go to the checkout I tell the girl we have a carryout. She goes to where the carry outs are and says yes it's right here. Another employee noticed my daughter holding 3 to go boxes and asked if she wanted a bag. We said yes. During that time the cashier continued to check us out and bag our items. In the middle of my daughter's check out the phone rings. The cashier goes on to have a 5 minute conversation with the phone caller. While we were in the middle of checking out and there is at least 3-4 other families waiting to check out. I said out loud bc the "manager" was standing there doing nothing., that I can't believe ac corporate restaurant could be ran so badly. She told the cashier to put the caller on hold. But she never once spoke to any of the guests. We drive the almost hour home and realize the cashier never gave us our carryout order. So I called the restaurant to let them know. The cashier said yes I have your order. I forgot to give it to you. Do you want to talk to the manager? I said yes. The manager told me there was nothing she could do because she wasn't the cashier and repeated the phrase she doesn't know what goes on in the restaurant. I told her we live far away and would like to be refunded for the missing food. She said she can't do that and offered for me drive almost a hour one way to get a certificate for a free meal. I mean seriously. That is considered customer service? And like I will ever eat at a cracker barrel after this? This restaurant chain used to have the best food and service and was great because you could shop. It was fun to go to while traveling because as a corporate restaurants, You would think you could count on good food, an image to uphold and you can expect a certain level of quality. But boy was i wrong. Do not go to cracker barrel and if you do go, do not visit this one.
Brian Vandoske
The day we were there for supper. They didn't have 5 oz chicken portions so if you wanted anything but the southern fried chicken you had to choose something else. The food temperature was not exactly hot either.
Atmosphere: 2
Food: 2
Service: 2
Trish Tomczak
Waited 25 minutes for water and coffee. Then other 35 minutes for our food. After an hour of being there and not receiving any food, we left.
Atmosphere: 4
Food: 1
Service: 1
Shelly Fox
Not as good as it used to be portions are smallerParking: Handicap parking
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Mashed Potatoes, Country Fried Steak
30 minutes for a table at 7:15pm. 30 minutes to order drinks. 20 minutes to order drinks again. 20 more minutes to get drinks. My daughter finally went into the store and bought a bottle of water and was asked when paying if her water had been refilled. Did I want to see a manager? I declined. I could not believe there was such a person on duty. No one was trained. People after us had eaten before we were served. 10 minutes after being served we had to ask for silverware. Our biscuits came after we had paid to leave. A new General Manager is sorely needed who can train his workers
Atmosphere: 3
Food: 3
Service: 1
David James
The place had bugs flying everywhere service is bad and food is not fresh I wish I could rate
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Country Fried Steak
Peoples Leroyal
Making me wait to long for
Atmosphere: 1
Food: 2
Service: 3
Recommended dishes: Pancakes
Natashi Hudson
Staff, very helpful and friendly! Service, prompt and accurate! Atmosphere was pleasant.
Atmosphere: 5
Food: 5
Service: 5
S R (ExtraCheeze)
Ordered take out. My mac had burnt cheese goop but aside from that, it was pretty good. The cornbread wasnt very flavorful, but the chicken & fries were good. Larger portion than expected too.
The past 3 times I have been to Cracker Barrel to dine in I have gotten such bad service we walked out and left. One time we sat down for 30 minutes and didn't even get our beverages and they weren't even busy. Second time we stood at the hostess station for 20 minutes and were not greeted. Third time no one even came to our table. I have EXCELLENT service any time I get take out. So we no longer attempt to dine in sadly because I love the Cracker Barrel experience and shopping at the store.
Atmosphere: 5
Food: 5
Service: 3
We had a large group of 17 people and one waitress. She did an outstanding job!
Atmosphere: 5
Food: 5
Service: 5
By the time I got my toast, my eggs were cold and congealed.
Atmosphere: 5
Food: 2
Service: 2
Tammy was a wonderful server. The food was great
Atmosphere: 5
Food: 5
Service: 5
Your amount of food being served has shrunk but the price appears to stayed the same.Wheelchair accessibility: I sometimes used a walker and have no issues. Not certain if bathrooms are always acceptable for the handicapped customer..
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Salad, Chicken Tenders, Silverware, Grandpa's Country Fried Breakfast
25 mins to wait to be seated , went to order they were out of corn , green beans , carrots and apples and mashed potatoes . Only had 2 servers lots of tables not cleaned at 7 pm we waited 45 mins for food and it was warm at the most ! Wish it was better it was our Anniversary dinner
Atmosphere: 2
Food: 1
Service: 3
My kids and I came here for dinner. We sat down and our server came over pretty quick. We placed our orders, including 2 barrel bites and my kids left to shop at the store. 10 minutes go by, my kids come to check if the appetizers came. They haven't. Another 10 minutes go by. No appetizers. Another 10 minutes. 15 minutes, ALMOST A HOUR of waiting for our appetizers. And our server comes out with our dinners, they weren't with the correct sides. (Waited 20 minutes for the correct sides.) And no appetizers. She said they forgot to make them? But they were on the way. 25 minutes later they finally arrived. The loaded hashbrown tots were cold, the cheese unmelted and no green onions. The cheese curds were warm. The manager Misty does absolutely nothing about customer service. She just puts the blame on the servers. And repeatedly said she she doesn't know what goes on in the restaurant. If the manager isn't paying attention to the employees and guests, then who is? And why even have a manager? We also placed a to go order and ended up taking most of our food home since we still had a hour drive and the food was cold. We sat and waited for the carryout. A different server gave us our bill. Still no carry out. Finally we see our server and she goes oh your order should be at the front. Like I said my kids had done shopping so we had a few items to buy also. We go to the checkout I tell the girl we have a carryout. She goes to where the carry outs are and says yes it's right here. Another employee noticed my daughter holding 3 to go boxes and asked if she wanted a bag. We said yes. During that time the cashier continued to check us out and bag our items. In the middle of my daughter's check out the phone rings. The cashier goes on to have a 5 minute conversation with the phone caller. While we were in the middle of checking out and there is at least 3-4 other families waiting to check out. I said out loud bc the "manager" was standing there doing nothing., that I can't believe ac corporate restaurant could be ran so badly. She told the cashier to put the caller on hold. But she never once spoke to any of the guests. We drive the almost hour home and realize the cashier never gave us our carryout order. So I called the restaurant to let them know. The cashier said yes I have your order. I forgot to give it to you. Do you want to talk to the manager? I said yes. The manager told me there was nothing she could do because she wasn't the cashier and repeated the phrase she doesn't know what goes on in the restaurant. I told her we live far away and would like to be refunded for the missing food. She said she can't do that and offered for me drive almost a hour one way to get a certificate for a free meal. I mean seriously. That is considered customer service? And like I will ever eat at a cracker barrel after this? This restaurant chain used to have the best food and service and was great because you could shop. It was fun to go to while traveling because as a corporate restaurants, You would think you could count on good food, an image to uphold and you can expect a certain level of quality. But boy was i wrong. Do not go to cracker barrel and if you do go, do not visit this one.
The day we were there for supper. They didn't have 5 oz chicken portions so if you wanted anything but the southern fried chicken you had to choose something else. The food temperature was not exactly hot either.
Atmosphere: 2
Food: 2
Service: 2
Waited 25 minutes for water and coffee. Then other 35 minutes for our food. After an hour of being there and not receiving any food, we left.
Atmosphere: 4
Food: 1
Service: 1
Not as good as it used to be portions are smallerParking: Handicap parking
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Mashed Potatoes, Country Fried Steak
Restaurantji Recommends
30 minutes for a table at 7:15pm. 30 minutes to order drinks. 20 minutes to order drinks again. 20 more minutes to get drinks. My daughter finally went into the store and bought a bottle of water and was asked when paying if her water had been refilled. Did I want to see a manager? I declined. I could not believe there was such a person on duty. No one was trained. People after us had eaten before we were served. 10 minutes after being served we had to ask for silverware. Our biscuits came after we had paid to leave. A new General Manager is sorely needed who can train his workers
Atmosphere: 3
Food: 3
Service: 1
The place had bugs flying everywhere service is bad and food is not fresh I wish I could rate
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Country Fried Steak
Making me wait to long for
Atmosphere: 1
Food: 2
Service: 3
Recommended dishes: Pancakes
Staff, very helpful and friendly! Service, prompt and accurate! Atmosphere was pleasant.
Atmosphere: 5
Food: 5
Service: 5
Ordered take out. My mac had burnt cheese goop but aside from that, it was pretty good. The cornbread wasnt very flavorful, but the chicken & fries were good. Larger portion than expected too.
Atmosphere: 5
Food: 4
Service: 5