Ordered online at 5:15 order will be ready by 5:28 get there they decided to close 3 hours early , never gave me a refund just took my name and number told me they couldn’t do anything and the manager will call
Atmosphere: 1
Food: 1
Service: 1
Jade Nicolai
Very rude people. Waited 20 minutes for fresh pretzels then they gave them out to someone else. Just so rude to us don’t go here in the mall.
Tawanna Polk
Omg! I ordered the pepperoni pretzel, I'm in heaven! Personally, it taste better than a slice a pizza. I will be back again soon. Instead of me buying a whole pizza, I will purchase pizza pretzel instead. I save money and calories lol
mads greenaway
when your able to get food it's good, the last 4 or 5 times I've came at different times regardless of if it's early or late they have no pretzels. the workers always look lost and are not helpful at all!
Molly Kopadt
I ordered on June 21st through the mobile app and apparently the ovens were down so I couldn't get my food. The manager called me and said that doordash would have to refund me but it wasn't a doordash order and I still haven't gotten my $25 back for the food I never got. I told her it wasn't a doordash order so there was nobody to give me my money but she said there was nothing she could do. Tried customer service but it's been a week and still, nothing has happened.
Idont Know
Food is okThe girls are not helpful or welcoming
Cat Dog
Got an order of Mini Dogs and Hot salsa cheese. I believe the cashier's name was "Sable" and she was very patient with me while helping me get the app up and going for points. I'm an old timer so these cellular apps are not something that I'm used to but she explained that I could get coupons through the app and that the points add up very quickly. I like to stop by during my mall rounds so I will be coming back!
Destiny Lonsby
I was there on a very busy day an all the staff were all sweethearts! very nice an good communication an the manager sable was so nice great workers an fresh food! I’m definitely coming back to this location everytime!
Debra Parker
I must say that this is a good place to visit most of the time. I prefer to only visit when certain employees are working. I have been he multiple times and as long as Christina and Star are working the place is great and warm and friendly feeling. I have seen these two be friendly to customers and coworkers alike. I also have been there when Sable is in charge and it's terrible she is mean and pretty verbal with customers and coworkers. She doesn't seem to care for her job at all or the feeling of anyone. I think that Christina and Star are amazing girls who deserve some major praise for there hard work and dedication to there job.
Stacey Crosby
This place is ripping people off!! The assistant manager Christina rang me up for a $9.99 combo, but was trying to charge me $12. She said because the 9.99 was before tax..correct me if I'm wrong, but here in MI that's gonna be 60 cents. She had her pencil and paper out doing the math..couldn't figure it out..refused to give it to me for the right price..then got mad when I said I wasn't paying. I know its only a dollar and some change extra BUT can you imagine if they are doing this to all their customers? Not to mention this lady is an Assistant manager and doesn't know basic math or how to make it right?
Was told they ran out of pretzels an hour before they close. Yeah right. Worker seemed rude.
Denise Jason
Just close already. Especially if it’s too difficult for employees to add salt to an unsalted pretzel.
caster driven
Positive place, friendly service. Chocolate Frost is great.
Keke DoYouLoveMe
since i can’t post a picture in my review i posted the HAIR IN MY FOOD , restaurant employees are dry , rushing and rude .first and last time eating here .Bad look whether the mall is closing or not .
Ordered online at 5:15 order will be ready by 5:28 get there they decided to close 3 hours early , never gave me a refund just took my name and number told me they couldn’t do anything and the manager will call
Atmosphere: 1
Food: 1
Service: 1
Very rude people. Waited 20 minutes for fresh pretzels then they gave them out to someone else. Just so rude to us don’t go here in the mall.
Omg! I ordered the pepperoni pretzel, I'm in heaven! Personally, it taste better than a slice a pizza. I will be back again soon. Instead of me buying a whole pizza, I will purchase pizza pretzel instead. I save money and calories lol
when your able to get food it's good, the last 4 or 5 times I've came at different times regardless of if it's early or late they have no pretzels. the workers always look lost and are not helpful at all!
I ordered on June 21st through the mobile app and apparently the ovens were down so I couldn't get my food. The manager called me and said that doordash would have to refund me but it wasn't a doordash order and I still haven't gotten my $25 back for the food I never got. I told her it wasn't a doordash order so there was nobody to give me my money but she said there was nothing she could do. Tried customer service but it's been a week and still, nothing has happened.
Food is okThe girls are not helpful or welcoming
Got an order of Mini Dogs and Hot salsa cheese. I believe the cashier's name was "Sable" and she was very patient with me while helping me get the app up and going for points. I'm an old timer so these cellular apps are not something that I'm used to but she explained that I could get coupons through the app and that the points add up very quickly. I like to stop by during my mall rounds so I will be coming back!
I was there on a very busy day an all the staff were all sweethearts! very nice an good communication an the manager sable was so nice great workers an fresh food! I’m definitely coming back to this location everytime!
I must say that this is a good place to visit most of the time. I prefer to only visit when certain employees are working. I have been he multiple times and as long as Christina and Star are working the place is great and warm and friendly feeling. I have seen these two be friendly to customers and coworkers alike. I also have been there when Sable is in charge and it's terrible she is mean and pretty verbal with customers and coworkers. She doesn't seem to care for her job at all or the feeling of anyone. I think that Christina and Star are amazing girls who deserve some major praise for there hard work and dedication to there job.
This place is ripping people off!! The assistant manager Christina rang me up for a $9.99 combo, but was trying to charge me $12. She said because the 9.99 was before tax..correct me if I'm wrong, but here in MI that's gonna be 60 cents. She had her pencil and paper out doing the math..couldn't figure it out..refused to give it to me for the right price..then got mad when I said I wasn't paying. I know its only a dollar and some change extra BUT can you imagine if they are doing this to all their customers? Not to mention this lady is an Assistant manager and doesn't know basic math or how to make it right?
Restaurantji Recommends
Was told they ran out of pretzels an hour before they close. Yeah right. Worker seemed rude.
Just close already. Especially if it’s too difficult for employees to add salt to an unsalted pretzel.
Positive place, friendly service. Chocolate Frost is great.
since i can’t post a picture in my review i posted the HAIR IN MY FOOD , restaurant employees are dry , rushing and rude .first and last time eating here .Bad look whether the mall is closing or not .
Excellent staff and Ice cold Coke.. A+