Every time I order a delivery which is not often it takes over an hour and I deliver from right across the street.
Atmosphere: 1
Food: 1
Service: 1
Kyle Strilcov
Foods always great, the freaky fast delivery part is a complete flop. I can pre order a meal for a certain time and it will still be a half hour
Food: 5
Service: 1
B3 ARMOR3D Gaming
Was the only person in there and the one making the sandwichs was talking and not paying attention made my sandwich an unwich more worky less talky unwich never even came close to said when ordering but thanks for messing up my sandwich and now it's in the
Atmosphere: 2
Food: 2
Service: 1
Tommy Andrew
Freaky fast! Great place to get in and out fast for lunch.
Atmosphere: 5
Food: 5
Service: 5
Laurie Decker
Love the fresh ingredients and the speed of service! My server was great.
Atmosphere: 5
Food: 5
Service: 5
Francine B.
Ryann at the sandwich shop is a total rockstar! Her friendliness and sandwich-making skills are top-notch. Always a pleasure to order from them! Please enjoy these pictures of my hubby enjoying the slim 6.#Sandwichenthusiast #arbyswehavethemeat#yummyinmytummy. #baloneyqueen#featuringmyhubby
Amie G.
Don’t order in the morning. Bread is hard as a rock. Called and asked for them to please remake. The video attached is the second go around. And that’s why I’ve gone months and months without ordering from them. Waste of $35!!
Atmosphere: 1
Food: 1
Service: 1
michelle leideker
Everything was good. Would've give 5 stars but noticed drink station is not wheelchair accessible. The lids and straws are out of reach.
Bill K
Ordered online 2 hours before lunch. 30 mins after delivery time still no order. I called the location, they had to call the driver to find out where my order was. After 15 min on hold, I hung up. I called back and got a different person and I explained why I was calling again. Turns out it was the driver that answered the phone. I asked what had happened to my order. He said we will remake it and send it. I asked again, what happened? He stated " That isn't really important is it"? I told him to cancel the order. I then asked to speak with a manager. His reply was "no thank you" and he hung up. I drove to the location. Spoke with a young man in charge, explained what happened, and asked what could be done about it. He said we already did the refund. No other suggestions, no apology, nothing. I then filled out a survey online and asked to be contacted by the location. 3 emails and 2 weeks later, still no contact That tells me this location does not care at all about what happened and approves of the poor customer service that was given. I went to Jersey Mike's which is 1.5 miles away and had a great sub.
Bill K.
Did an order through the Jimmy John's app at 10:30am. wanted it delivered at 12:45p for lunch. At 1:15pm no sub. I pulled up the app and it shows that the delivery was made. I called the store. They started checking, then they needed to call the delivery guy, because he had my sandwich. After 10min on hold I hung up and called back. New person answers the phone, I explain what happened. I asked if they got in touch with the delivery guy. He was the delivery guy. I asked what happened. He said "that isn't really important is it, we will remake your order." I didn't want this guy anywhere near my food. I asked to cancel the order, he said he would and it will take 3 to 5 days (due to debit card). Fine, can I speak with a supervisor please? He said "No thanks" and hung up on me. I then left work and drove to the shop. I spoke with a supervisor, nothing done except me getting a receipt for the refund. Lousy customer service. NO APOLOGY, NO OFFER TO CORRECT. I went a mile down the road to Jersey Mikes, and got my lunch.
Could definitely use some improvement in greeting customers, understanding customer needs and having food ready when they say it's going to be. There were six employees here. Six. Took fifteen min for one sub.
Food: 4
Service: 2
Wander Lust
Could definitely use some improvement in greeting customers, understanding customer needs and having food ready when they say it's going to be. There were six employees here. Six. Took fifteen min for one sub.
Food: 4
Service: 2
Matthew Smith
Always great food, friendly staff, nice and funny signs on the walls. Highly
Atmosphere: 5
Food: 5
Service: 5
Cornelius Patrick Gleason V
pathetic sub I just received they said sorry it was late because they were closing and it's full of pepper.. I can't even eat this thing. what a waste of money! I should take it tomorrow and give it to whoever made it!!
Ray Smith
Publicly refused an employee bereavement for a funeral and fired him. They also give more bread than the ingredients they put on it. You can't justify spending nearly $10 on a sub there anymore.
Every time I order a delivery which is not often it takes over an hour and I deliver from right across the street.
Atmosphere: 1
Food: 1
Service: 1
Foods always great, the freaky fast delivery part is a complete flop. I can pre order a meal for a certain time and it will still be a half hour
Food: 5
Service: 1
Was the only person in there and the one making the sandwichs was talking and not paying attention made my sandwich an unwich more worky less talky unwich never even came close to said when ordering but thanks for messing up my sandwich and now it's in the
Atmosphere: 2
Food: 2
Service: 1
Freaky fast! Great place to get in and out fast for lunch.
Atmosphere: 5
Food: 5
Service: 5
Love the fresh ingredients and the speed of service! My server was great.
Atmosphere: 5
Food: 5
Service: 5
Ryann at the sandwich shop is a total rockstar! Her friendliness and sandwich-making skills are top-notch. Always a pleasure to order from them! Please enjoy these pictures of my hubby enjoying the slim 6.#Sandwichenthusiast #arbyswehavethemeat#yummyinmytummy. #baloneyqueen#featuringmyhubby
Don’t order in the morning. Bread is hard as a rock. Called and asked for them to please remake. The video attached is the second go around. And that’s why I’ve gone months and months without ordering from them. Waste of $35!!
Atmosphere: 1
Food: 1
Service: 1
Everything was good. Would've give 5 stars but noticed drink station is not wheelchair accessible. The lids and straws are out of reach.
Ordered online 2 hours before lunch. 30 mins after delivery time still no order. I called the location, they had to call the driver to find out where my order was. After 15 min on hold, I hung up. I called back and got a different person and I explained why I was calling again. Turns out it was the driver that answered the phone. I asked what had happened to my order. He said we will remake it and send it. I asked again, what happened? He stated " That isn't really important is it"? I told him to cancel the order. I then asked to speak with a manager. His reply was "no thank you" and he hung up. I drove to the location. Spoke with a young man in charge, explained what happened, and asked what could be done about it. He said we already did the refund. No other suggestions, no apology, nothing. I then filled out a survey online and asked to be contacted by the location. 3 emails and 2 weeks later, still no contact That tells me this location does not care at all about what happened and approves of the poor customer service that was given. I went to Jersey Mike's which is 1.5 miles away and had a great sub.
Did an order through the Jimmy John's app at 10:30am. wanted it delivered at 12:45p for lunch. At 1:15pm no sub. I pulled up the app and it shows that the delivery was made. I called the store. They started checking, then they needed to call the delivery guy, because he had my sandwich. After 10min on hold I hung up and called back. New person answers the phone, I explain what happened. I asked if they got in touch with the delivery guy. He was the delivery guy. I asked what happened. He said "that isn't really important is it, we will remake your order." I didn't want this guy anywhere near my food. I asked to cancel the order, he said he would and it will take 3 to 5 days (due to debit card). Fine, can I speak with a supervisor please? He said "No thanks" and hung up on me. I then left work and drove to the shop. I spoke with a supervisor, nothing done except me getting a receipt for the refund. Lousy customer service. NO APOLOGY, NO OFFER TO CORRECT. I went a mile down the road to Jersey Mikes, and got my lunch.
Restaurantji Recommends
Could definitely use some improvement in greeting customers, understanding customer needs and having food ready when they say it's going to be. There were six employees here. Six. Took fifteen min for one sub.
Food: 4
Service: 2
Could definitely use some improvement in greeting customers, understanding customer needs and having food ready when they say it's going to be. There were six employees here. Six. Took fifteen min for one sub.
Food: 4
Service: 2
Always great food, friendly staff, nice and funny signs on the walls. Highly
Atmosphere: 5
Food: 5
Service: 5
pathetic sub I just received they said sorry it was late because they were closing and it's full of pepper.. I can't even eat this thing. what a waste of money! I should take it tomorrow and give it to whoever made it!!
Publicly refused an employee bereavement for a funeral and fired him. They also give more bread than the ingredients they put on it. You can't justify spending nearly $10 on a sub there anymore.