Service has gone down hill fast, terrible customer service, ordered food from kiosk inside because they won’t take your order at the counter, every single thing in our order came out wrong and when they remade it all it was still wrong.
Atmosphere: 1
Food: 1
Service: 1
Jason
Terrible management and customer service they will take your money through the app and not give you your order, I would highly suggest not utilizing the app for purchases.
Savannah
Best Taco Bell in Northern Michigan
Kid-friendliness: They may not have a playscape or anything but it's a nice environment and they are always so kind and patient and HELPFUL when I go in with my kids because I have my kids pay with my card so they learn and the employees ABSOLUTELY help with that every time by telling THEM the total and when to swipe, ask if THEY want the receipt, and they're just so amazing and kind with my kids and I appreciate it because personally, we don't come across that often and it's nice to know that I have a safe space to teach my kids FIRST HAND how to buy food ❣️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco Party Pack, Grilled Cheese Burrito
Ryan Van Zant
Demolition man epic
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mexican Pizza
hhoornstra
I have NEVER been as disappointed with a Fast-Food Restaurant such as this one. This location specifically had my partner and I baffled with the customer service we received and I do not see us coming back to this location in the future.
Firstly, my partner and I went inside to use their kiosk to order food, as the line for drive-thru was quite long. Their kiosk somehow do NOT accept cards, no matter how you try inserting it, tapping it, or sliding it. We figured this was fine, as they had a cash option. Besides their being the ability to CHOOSE cash, the instructions on the kiosk told us to go to the front counter to pay for our meal. We did exactly that -- one of the employees from the back shouted after a few seconds "Thanks for choosing Taco Bell, we are kiosk only!" from the back. (You'd think, even if you ARE kiosk only, what if a customer needs assistance?...). Do not get me wrong, we did not mind waiting. The employee that previously shouted eventually came up and repeated herself. My partner told her we understood that, but the kiosk informed us to pay at the front counter as we were paying with cash. The employee told us we had to go through drive thru. ( I understand this may be a common practice for them, but are you kidding?? Why have KIOSKS HAVE that option? Why have them to begin with if you'd most likely end up having to go through drive-thru anyways?) Just to make sure, I asked her if our order had still gone through and she confirmed.
We reluctantly went through drive-thru. The employee that came over the loudspeaker had NO idea what we were talking about. Went as far as asking us "Oh, so you placed an online order?" We explained at least three times, NO, we placed and order at your kiosk inside, but were told we needed to pay here. Told us to pull up to the front window. THAT is when we become impatient with waiting. We were waiting in line for 10 minutes for these employees to get their shit together (or maybe go take a shit? who knows!) We paid. The employee apparently did not know how to count change -- we can see this from the window. The employee that was on the loudspeaker asked if we had received our drinks, we said no we did not and explained that it was one of their slushies. She said, "Oh, we don't have that anymore" (Now again, why the HELL would you have this option on your kiosk if you do not have it?) We changed our order, received out drinks, then shortly after received our food. After the frustration from before, we made sure to double check our bag while in drive through. They had given us the wrong order (after all this time!). Tried explaining that to the employees at the window, but it went over their head until the employee from the front came over and was almost "shadowing" them. We eventually got our food and it was very delicious (and met our cravings)- But GOSH the service! Like I said, my partner and I were baffled!
Atmosphere: 2
Food: 3
Service: 1
Rodger Manley
Ordered 3 hard shell tacos and asked for packets of mild sauce. Got three packets of sauce. Tacos keep getting smaller with less meet. From now on I'll be going to qudobas.
Food: 1
Service: 1
Christian Harper
Ordered nacho fries. How does this even happen.
Atmosphere: 2
Food: 2
Service: 1
Virginia
Orders are always wrong, place is dirty and employees don't seem to even want to be there.
We waited for 25 minutes and in those 25 minutes they couldn’t even give us the right size drinks. There were hardly any customers there besides us. The tables and floors were filthy and the employees complained about how busy they were to us. Never going to this location again.
Atmosphere: 1
Food: 1
Service: 1
Joey Haas
Good for what it is. Always fast!!!
Atmosphere: 3
Food: 4
Service: 5
Cody ELMY
Missed half my order and blamed me when I called to ask for a refund. Garbage won't eat at taco bell anymore
Nice people
Atmosphere: 5
Food: 5
Service: 5
Fast and as expected
Atmosphere: 5
Food: 5
Service: 5
Service has gone down hill fast, terrible customer service, ordered food from kiosk inside because they won’t take your order at the counter, every single thing in our order came out wrong and when they remade it all it was still wrong.
Atmosphere: 1
Food: 1
Service: 1
Terrible management and customer service they will take your money through the app and not give you your order, I would highly suggest not utilizing the app for purchases.
Best Taco Bell in Northern Michigan
Kid-friendliness: They may not have a playscape or anything but it's a nice environment and they are always so kind and patient and HELPFUL when I go in with my kids because I have my kids pay with my card so they learn and the employees ABSOLUTELY help with that every time by telling THEM the total and when to swipe, ask if THEY want the receipt, and they're just so amazing and kind with my kids and I appreciate it because personally, we don't come across that often and it's nice to know that I have a safe space to teach my kids FIRST HAND how to buy food ❣️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco Party Pack, Grilled Cheese Burrito
Demolition man epic
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mexican Pizza
I have NEVER been as disappointed with a Fast-Food Restaurant such as this one. This location specifically had my partner and I baffled with the customer service we received and I do not see us coming back to this location in the future.
Firstly, my partner and I went inside to use their kiosk to order food, as the line for drive-thru was quite long. Their kiosk somehow do NOT accept cards, no matter how you try inserting it, tapping it, or sliding it. We figured this was fine, as they had a cash option. Besides their being the ability to CHOOSE cash, the instructions on the kiosk told us to go to the front counter to pay for our meal. We did exactly that -- one of the employees from the back shouted after a few seconds "Thanks for choosing Taco Bell, we are kiosk only!" from the back. (You'd think, even if you ARE kiosk only, what if a customer needs assistance?...). Do not get me wrong, we did not mind waiting. The employee that previously shouted eventually came up and repeated herself. My partner told her we understood that, but the kiosk informed us to pay at the front counter as we were paying with cash. The employee told us we had to go through drive thru. ( I understand this may be a common practice for them, but are you kidding?? Why have KIOSKS HAVE that option? Why have them to begin with if you'd most likely end up having to go through drive-thru anyways?) Just to make sure, I asked her if our order had still gone through and she confirmed.
We reluctantly went through drive-thru. The employee that came over the loudspeaker had NO idea what we were talking about. Went as far as asking us "Oh, so you placed an online order?" We explained at least three times, NO, we placed and order at your kiosk inside, but were told we needed to pay here. Told us to pull up to the front window. THAT is when we become impatient with waiting. We were waiting in line for 10 minutes for these employees to get their shit together (or maybe go take a shit? who knows!) We paid. The employee apparently did not know how to count change -- we can see this from the window. The employee that was on the loudspeaker asked if we had received our drinks, we said no we did not and explained that it was one of their slushies. She said, "Oh, we don't have that anymore" (Now again, why the HELL would you have this option on your kiosk if you do not have it?) We changed our order, received out drinks, then shortly after received our food. After the frustration from before, we made sure to double check our bag while in drive through. They had given us the wrong order (after all this time!). Tried explaining that to the employees at the window, but it went over their head until the employee from the front came over and was almost "shadowing" them. We eventually got our food and it was very delicious (and met our cravings)- But GOSH the service! Like I said, my partner and I were baffled!
Atmosphere: 2
Food: 3
Service: 1
Ordered 3 hard shell tacos and asked for packets of mild sauce. Got three packets of sauce. Tacos keep getting smaller with less meet. From now on I'll be going to qudobas.
Food: 1
Service: 1
Ordered nacho fries. How does this even happen.
Atmosphere: 2
Food: 2
Service: 1
Orders are always wrong, place is dirty and employees don't seem to even want to be there.
Atmosphere: 1
Food: 3
Service: 2
Restaurantji Recommends
We waited for 25 minutes and in those 25 minutes they couldn’t even give us the right size drinks. There were hardly any customers there besides us. The tables and floors were filthy and the employees complained about how busy they were to us. Never going to this location again.
Atmosphere: 1
Food: 1
Service: 1
Good for what it is. Always fast!!!
Atmosphere: 3
Food: 4
Service: 5
Missed half my order and blamed me when I called to ask for a refund. Garbage won't eat at taco bell anymore
Ashley is awful, worst place ever.
Atmosphere: 1
Food: 1
Service: 1
Very good food and a very good place to go
Atmosphere: 5
Food: 5
Service: 5
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