Always great around lunchtime—fresh, hot food every visit and a super fast drive-thru. Staff keeps things moving and orders come out right. One of the best McDonald’s locations if you’re grabbing a quick lunch!
Atmosphere: 4
Food: 5
Service: 4
Adam Rudy
The service always seems slow at this location. Difficult to get in and out of.
Atmosphere: 4
Food: 4
Service: 3
selena martinez
Terrible service from Jay and Marissa. Got a large mocha frappe a week or so ago that had peppermint syrup, called up there so they could give me a credit. Nobody did their job and they are denying fixing it for me. Just disappointed tbh I think I’ll be going to the one down the road from now on. Purchased another one and they don’t even fill it up all the way lol this place is joke
Atmosphere: 1
Food: 1
Service: 1
ryleigh Speer
On the day 12/4/25 the women that took our cash didn’t even acknowledge us, or say your welcome the second lady however was nice and fast.
Food: 4
Service: 2
Jordan Briscoe
I rarely go inside however the first time I ever went in was because I did a mobile order. I have a large family and so my orders are a little larger. I'm standing there ordering a couple of items I forgot at the kiosk and I can clearly hear a young man making rude comments about my order. I'm not the only customer in the restaurant and he is being loud enough I can hear him clearly. I finished placing my order and waited until I saw the manager and I asked him to come over and I very loudly made it known of the poor attitude this employee had. This employee turned around and looked right at me. I pointed at him and said yes you. The manager looked at me and apologized. I continued to speak directly to this employee who even though appeared young had to be in his mid to late 20's. I'm not a judgemental person but I made it known that with his work ethic and poor customer service is very likely he's not going to make it far in life. I also made it clear that I started in his position and worked my butt off to have the career I have now. The manager was obviously embarrassed by his employees behavior. The rest of the restaurant thanked me and apologized to me as I walked out.
I've also had issues with their shakes tasting like mold on more than one occasion. I just ordered them again and of course they taste like mold. I called to be given the typical cleaning procedures and to be told the ice cream cycles regularly. I explained to him that I'm aware of how the machine is cleaned and how it works because I worked for McDonald's. Needless to say he didn't give me any sort of refund or replacement item. I did call corporate because that's a health hazard. These shakes are for my kids and both of my children have health issues and them drinking mold could put them in the hospital. I will probably no longer use this McDonald's and instead drive 10min to another one in the area.
Atmosphere: 3
Food: 2
Service: 2
Shane Beck
Place is absolutely pathetic! Both mc Donald's on Genesee are trouble! Always a line around the building and they always make your pull off to the side do to not be ready with your food and make you wait 10-15 mins! WHATEVER HAPPEN TO FAST BEING FAST!?!?!?! I went inside because the line was so long and inside the lobby I waited 15 minutes and had multiple Employees walk by me and not even acknowledge I was there! It's wild how much people at these Establishments don't care! Do better! Be better! Terrible franchises!
Atmosphere: 1
Food: 1
Service: 1
Linda Taber
Very slow. Takes for ever to get your meal
Atmosphere: 4
Food: 4
Service: 2
P B
This is the worst mcdonalds ever. Nothing is EVER ready. At any given time they have 4 to 7 cars lined up after the drive thru. Food takes forever !!!!
Food: 1
Service: 1
Jerry Harvey
Horrible service' the arab girl is special
Bethany Taylor
Forgot the caramel that we paid to be added to our Oreo McFlurry. Have a tendency of forgetting things.
Super fast service. Food fresh and hot. There were no werewolves present.
Atmosphere: 5
Food: 5
Service: 5
Tammy Marie Jones
worst McDonald's around, 20min for 1 chicken sandwich, never again, dont know why they are even open they suck
kendall!
Customer service wasn’t great, walked away when I asked if this icecream was the amount I paid for. Any other mcdonalds I would get more hotfudge and icecream so don’t understand this but I would’ve been fine if the person at the window was nice which they were not. 2 older ladies btw the younger lady was the nice one. Glad I didn’t order fries though one of the ladies whole face was up in my bag weird.
Atmosphere: 2
Food: 2
Service: 1
Robert Condie
This is a vanilla sundae now.
Atmosphere: 4
Food: 1
Service: 3
Tracy Toth
Very poor customer service. Rude employees except for the girl who brought my food out after I had to pull forward.
Always great around lunchtime—fresh, hot food every visit and a super fast drive-thru. Staff keeps things moving and orders come out right. One of the best McDonald’s locations if you’re grabbing a quick lunch!
Atmosphere: 4
Food: 5
Service: 4
The service always seems slow at this location. Difficult to get in and out of.
Atmosphere: 4
Food: 4
Service: 3
Terrible service from Jay and Marissa. Got a large mocha frappe a week or so ago that had peppermint syrup, called up there so they could give me a credit. Nobody did their job and they are denying fixing it for me. Just disappointed tbh I think I’ll be going to the one down the road from now on. Purchased another one and they don’t even fill it up all the way lol this place is joke
Atmosphere: 1
Food: 1
Service: 1
On the day 12/4/25 the women that took our cash didn’t even acknowledge us, or say your welcome the second lady however was nice and fast.
Food: 4
Service: 2
I rarely go inside however the first time I ever went in was because I did a mobile order. I have a large family and so my orders are a little larger. I'm standing there ordering a couple of items I forgot at the kiosk and I can clearly hear a young man making rude comments about my order. I'm not the only customer in the restaurant and he is being loud enough I can hear him clearly. I finished placing my order and waited until I saw the manager and I asked him to come over and I very loudly made it known of the poor attitude this employee had. This employee turned around and looked right at me. I pointed at him and said yes you. The manager looked at me and apologized. I continued to speak directly to this employee who even though appeared young had to be in his mid to late 20's. I'm not a judgemental person but I made it known that with his work ethic and poor customer service is very likely he's not going to make it far in life. I also made it clear that I started in his position and worked my butt off to have the career I have now. The manager was obviously embarrassed by his employees behavior. The rest of the restaurant thanked me and apologized to me as I walked out.
I've also had issues with their shakes tasting like mold on more than one occasion. I just ordered them again and of course they taste like mold. I called to be given the typical cleaning procedures and to be told the ice cream cycles regularly. I explained to him that I'm aware of how the machine is cleaned and how it works because I worked for McDonald's. Needless to say he didn't give me any sort of refund or replacement item. I did call corporate because that's a health hazard. These shakes are for my kids and both of my children have health issues and them drinking mold could put them in the hospital. I will probably no longer use this McDonald's and instead drive 10min to another one in the area.
Atmosphere: 3
Food: 2
Service: 2
Place is absolutely pathetic! Both mc Donald's on Genesee are trouble! Always a line around the building and they always make your pull off to the side do to not be ready with your food and make you wait 10-15 mins! WHATEVER HAPPEN TO FAST BEING FAST!?!?!?! I went inside because the line was so long and inside the lobby I waited 15 minutes and had multiple Employees walk by me and not even acknowledge I was there! It's wild how much people at these Establishments don't care!
Do better! Be better! Terrible franchises!
Atmosphere: 1
Food: 1
Service: 1
Very slow. Takes for ever to get your meal
Atmosphere: 4
Food: 4
Service: 2
This is the worst mcdonalds ever. Nothing is EVER ready. At any given time they have 4 to 7 cars lined up after the drive thru. Food takes forever !!!!
Food: 1
Service: 1
Horrible service' the arab girl is special
Forgot the caramel that we paid to be added to our Oreo McFlurry. Have a tendency of forgetting things.
Restaurantji Recommends
Super fast service. Food fresh and hot. There were no werewolves present.
Atmosphere: 5
Food: 5
Service: 5
worst McDonald's around, 20min for 1 chicken sandwich, never again, dont know why they are even open they suck
Customer service wasn’t great, walked away when I asked if this icecream was the amount I paid for. Any other mcdonalds I would get more hotfudge and icecream so don’t understand this but I would’ve been fine if the person at the window was nice which they were not. 2 older ladies btw the younger lady was the nice one. Glad I didn’t order fries though one of the ladies whole face was up in my bag weird.
Atmosphere: 2
Food: 2
Service: 1
This is a vanilla sundae now.
Atmosphere: 4
Food: 1
Service: 3
Very poor customer service. Rude employees except for the girl who brought my food out after I had to pull forward.
Atmosphere: 1
Food: 1
Service: 1
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