Had a small issue with the order and the staff were super great about fixing it and fixing it fast! Such great staff.
Atmosphere: 5
Food: 5
Service: 5
JK Wirsing
This is now just about the most expensive fast food in West Michigan. Save your money and get something wholesome and fresh from Cracker Barrell or Mister Burger.
Atmosphere: 3
Food: 3
Service: 4
google user
Rude. My daughter is so sick she can’t speak, there was no place to park for curbside, after 10 minutes of waiting she went to the drive thru and let them know she was waiting, people in the back ground shouted “yeah because it’s still being made” understandable, but why not adjust the time on the app to let people know there’s a wait when they place an order instead of being rude for asking? She saw it was busy. Understandable to take longer. She has placed orders before that have ended up needing to be picked up inside since the curbside people never brought them out. I only leave this because she has had issues with this Culver’s in the past and left a review but it was resolved, now I have an issue. Her order was then brought out by the manager she assumes, and someone else, who begins laughing saying she/they were confused. That makes 4 of us. Confused. Have some customer service. For a company that prides itself in customer service this location sure proves itself to not have any.
Norman Hall
Always a great place to grab an smash burger or a fish sandwich...cooked up hot and fresh and served by a friendly crew. Kids meals here are also great! Not only do they get a custard treat with their meal, they can save points for cool prizes. I also see they are launching a mobile; looking forward to checking out the deals and rewards that will accompany it.
Atmosphere: 4
Food: 5
Service: 5
Bradley Strouse
I’ve never written a review before but this place is so bad I really needed to. Every single time I come here there is something wrong. Either I have to wait 15-20 minutes for my food, they give me the completely wrong food, or both. I’ve never had this kind of experience at another Culver’s; typically Culver’s is a good experience but clearly the managers of this location couldn’t care less. BY FAR the worst Culver’s in the GR area. Just make the drive to the next closest location
Atmosphere: 1
Food: 1
Service: 1
Tyler
The people are very nice and kind, but we got cold dry food with stuff on it we didn't request. It was our order and it was taken correctly. Despite that whoever got the order ticket made it wrong which is fine if it was only once in a while but this has become a common occurrence here. Usually stuff around this area has better service and quality like the mcdonalds across the street. This place is wayyyy worse than other culvers locations. Oh and the real problem is the price I'm not paying almost $30 for two meals that are wrong.
Atmosphere: 1
Food: 1
Service: 5
Nico Ford
Good place for fast food
E P
I ordered online at 6:28pm. Order said it would be ready at 6:33pm and I arrived at 6:38pm and texted “here” and received a response that my order would be out shortly. I then went inside myself after waiting for 25 minutes. I walked in and my order was sitting there. The shaved haired red head said that “she doesn’t check the curbside orders so next time I should order pickup and come in.” Or that I should call the store and she will pick right up. She went on and on about how I should have called or come inside. Then, I take my order and get back in my car, and surprise no straws, so had to enter the store twice when I ordered curbside… don’t offer curbside if you’re not able to do it, or your staff need to be reminded to part of their job. I’ll also mention, while I stood in line to ask for my curbside order, there were several other staff members standing around, with nothing to do. Not sure why none of the staff are checking for curbside orders. I had a bad experience overall and this Culver’s location really missed the mark.
I will forever give this place high praise. Someone stole our daughters brand new tablet when we were not looking and the staff immediately jumped into action and found and confronted the thief and got it back to us. Mark (one of the employees) spearheaded the whole thing. Also the food was fantastic as always
Atmosphere: 5
Food: 5
Service: 5
Dawn Simmons
Great employees and awesome food! Always a nice visit.
Waited in drive through for 5 mins. They decided to shut down the drive through screen and not serve us. “10 minutes to close” is still open…. Went to walk inside they ran to the door to lock it. Great service.
Service: 1
Meury Gomez
Every time we go, it's always quick. Service, food, and busy. The atmosphere is great.
Had a small issue with the order and the staff were super great about fixing it and fixing it fast! Such great staff.
Atmosphere: 5
Food: 5
Service: 5
This is now just about the most expensive fast food in West Michigan. Save your money and get something wholesome and fresh from Cracker Barrell or Mister Burger.
Atmosphere: 3
Food: 3
Service: 4
Rude. My daughter is so sick she can’t speak, there was no place to park for curbside, after 10 minutes of waiting she went to the drive thru and let them know she was waiting, people in the back ground shouted “yeah because it’s still being made” understandable, but why not adjust the time on the app to let people know there’s a wait when they place an order instead of being rude for asking? She saw it was busy. Understandable to take longer. She has placed orders before that have ended up needing to be picked up inside since the curbside people never brought them out. I only leave this because she has had issues with this Culver’s in the past and left a review but it was resolved, now I have an issue. Her order was then brought out by the manager she assumes, and someone else, who begins laughing saying she/they were confused. That makes 4 of us. Confused. Have some customer service. For a company that prides itself in customer service this location sure proves itself to not have any.
Always a great place to grab an smash burger or a fish sandwich...cooked up hot and fresh and served by a friendly crew. Kids meals here are also great! Not only do they get a custard treat with their meal, they can save points for cool prizes. I also see they are launching a mobile; looking forward to checking out the deals and rewards that will accompany it.
Atmosphere: 4
Food: 5
Service: 5
I’ve never written a review before but this place is so bad I really needed to. Every single time I come here there is something wrong. Either I have to wait 15-20 minutes for my food, they give me the completely wrong food, or both. I’ve never had this kind of experience at another Culver’s; typically Culver’s is a good experience but clearly the managers of this location couldn’t care less. BY FAR the worst Culver’s in the GR area. Just make the drive to the next closest location
Atmosphere: 1
Food: 1
Service: 1
The people are very nice and kind, but we got cold dry food with stuff on it we didn't request. It was our order and it was taken correctly. Despite that whoever got the order ticket made it wrong which is fine if it was only once in a while but this has become a common occurrence here. Usually stuff around this area has better service and quality like the mcdonalds across the street. This place is wayyyy worse than other culvers locations. Oh and the real problem is the price I'm not paying almost $30 for two meals that are wrong.
Atmosphere: 1
Food: 1
Service: 5
Good place for fast food
I ordered online at 6:28pm. Order said it would be ready at 6:33pm and I arrived at 6:38pm and texted “here” and received a response that my order would be out shortly. I then went inside myself after waiting for 25 minutes. I walked in and my order was sitting there. The shaved haired red head said that “she doesn’t check the curbside orders so next time I should order pickup and come in.” Or that I should call the store and she will pick right up. She went on and on about how I should have called or come inside. Then, I take my order and get back in my car, and surprise no straws, so had to enter the store twice when I ordered curbside… don’t offer curbside if you’re not able to do it, or your staff need to be reminded to part of their job. I’ll also mention, while I stood in line to ask for my curbside order, there were several other staff members standing around, with nothing to do. Not sure why none of the staff are checking for curbside orders. I had a bad experience overall and this Culver’s location really missed the mark.
Great service and great food 👌
Enjoyed a lovely dinner on the patio
Restaurantji Recommends
Very clean and everything was perfect.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
I will forever give this place high praise. Someone stole our daughters brand new tablet when we were not looking and the staff immediately jumped into action and found and confronted the thief and got it back to us. Mark (one of the employees) spearheaded the whole thing. Also the food was fantastic as always
Atmosphere: 5
Food: 5
Service: 5
Great employees and awesome food! Always a nice visit.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cod Dinner, Cranberry Bacon Blue Salad, Hamburger, Turtle Sundaes, Cheese Curds
Waited in drive through for 5 mins. They decided to shut down the drive through screen and not serve us. “10 minutes to close” is still open…. Went to walk inside they ran to the door to lock it. Great service.
Service: 1
Every time we go, it's always quick. Service, food, and busy. The atmosphere is great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cod Dinner, Ice Cream Sundaes, Fried Shrimp
Loading...